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Bait and switch
I feel like I’ve been a victim of bait and switch. I received a text message that said: T-Mobile: You're eligible for iPhone 14 up to 50% off (w/24 mo. bill creds. + tax). No trade in required PLUS keep your current plan: https:….. The app wasn’t giving me this promotion. I called customer service I was told I had to add a line or do a trade in. It clearly says no trade in is required and no where does it say adding a line is required. Shame on T-Mobile.
LC575
Newbie Caller
8 minutes ago
181Views
1like
1Comment
“Your rate will never change”
When I first signed up for Tmobile, over 15 years ago, I think I was told my rates would never go up. But now it appears my rate is going up? Does anyone else have this issue?
Mmurph531
Visitor
10 minutes ago
25Views
1like
1Comment
GlobalProtect VPN not working with T-Mobile 5G Home Gateway
I just recewived a new 5G Gateway (Model: TMO-G4SE) a couple of days ago. However, looks like it didn't support GlobalProtect VPN (app version: 6.27-1047). Did anyone have the issue and find any solutions? I need that VPN to work remotely. If the issue couldn't be resolved, it would be a deal breaker for sure.
yw2025
Visitor
24 minutes ago
4Views
0likes
0Comments
Email Change for Paperless Billing
How do you change the paperless billing email address? I've updated my account email address, but I'm unable to update the paperless billing email address. I've scoured the community for it, and none of the suggested methods work.
sysadmin
Network Novice
3 hours ago
8Views
0likes
1Comment
Bait and Switch
I was given a price quote for changing my plan. I agreed to change and now the price is more. I am being told the person who quoted me the price was wrong. That doesn't matter, T-Mobile should honor what was quoted since that was the information used to make the decision.
Timbaisden
Newbie Caller
5 hours ago
171Views
1like
2Comments
T-Mobile trade-in issues
I traded in my iPhone 11 and XR and sent them to t-mobile one month ago but never received the credit for the iPhone 11. I have called the customer services several times and these representatives promised me the issue would be resolved in a few days but it never did. They just give people empty promises so that you can get off the phone. Plus was told by the salesman the trade-in value was $150 each but only received $85 for XR.
limchang
Newbie Caller
6 hours ago
65Views
0likes
2Comments
Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he "found a plan that works"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the "Go G5 Plus 55" for $220 a month for $1000 a phone, both "offers" FAR more than the originally stated contract. We even had it "guaranteed" a second time after my wife got paranoid and called T-Mobile's customer service and "Adrian" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee "went in the back room to talk to his regional manager" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE "bait and switch". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, § 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted.
TVMADoc
Visitor
12 hours ago
44Views
1like
1Comment
Sync Up Watch no longer showing up on T-Life app
My kid's sync up watch was showing up on the app until the afternoon. After that, it no longer shows up. If we call from the watch I get the notification of the call within the app, and I also get the notifications that the watch has low battery but there is not location showing up on the screen. Has anyone else had this issue? I've logged out and logged in to my account several times while connected on wifi and without it. I deleted the app and logged in again, and nothing helps. I reached out to customer service and they didn't help either.
catitac91
Newbie Caller
12 hours ago
70Views
2likes
4Comments
Did not pay off Verizon as Promised
Has anyone else experienced something similar? Back in March, my husband and I decided to switch over from Verizon to T-Mobile. We figured it’d be way better spending $160/mon than over $320 a month for both our lines combined. My husband and I were on separate plans at that time. I was told that I’d get up to $600 trade-in credit for my phone AND, if I sent my final bill in to T-Mobile, they’d pay off my remaining balance in the form of a gift card (electronic). Well, I never received any follow-up letters or an email from T-mobile stating that I had been credited. First, they will only give me like $100 for my LG wing, which was new, no more than a year ago (so much for $600). Now, My final bill for Verizon was over $500 - they didn’t cover but half of it, so I still am out of pocket when i told them I wasn’t switching over unless they could guarantee they’d pay off my full final bill and they said there’d be no problem. On top of that, we live in the middle of the city. My husband works in the city, and very rarely do we have full bars. Maybe 1-2, even though the coverage map states we should have full coverage. 5X better than Verizon, yeah right. I almost wish I hadn’t switched to T-Mobile at this point. PUtting me in a negative financial situation after being promised I wouldn’t be and after clearly explaining to the Verizon rep that I needed them to pay off my full Verizon bill because I wouldn’t have the money to pay them over $300 and also pay my new T-mobile bill. What the hell am I to do?
LKadavy
Newbie Caller
13 hours ago
2.4KViews
2likes
9Comments
Carrer Locked
When I'm back to Serbia, my Samsung S24+ which I'm brought in T-Mobile store in USA, local SIM card network is locked. How I can unlocked via official support of T-Mobile with IMEI number or another solution... ??
gembini199991
Visitor
13 hours ago
35Views
0likes
1Comment

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switch","conversation":{"__ref":"Conversation:conversation:174911"},"id":"message:174911","revisionNum":1,"uid":174911,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:199362"},"metrics":{"__typename":"MessageMetrics","views":181},"postTime":"2025-02-23T12:56:13.960-08:00","lastPublishTime":"2025-02-23T12:56:13.960-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I feel like I’ve been a victim of bait and switch. I received a text message that said: T-Mobile: You're eligible for iPhone 14 up to 50% off (w/24 mo. bill creds. + tax). No trade in required PLUS keep your current plan: https:….. The app wasn’t giving me this promotion. I called customer service I was told I had to add a line or do a trade in. It clearly says no trade in is required and no where does it say adding a line is required. Shame on T-Mobile. 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However, looks like it didn't support GlobalProtect VPN (app version: 6.27-1047). Did anyone have the issue and find any solutions? I need that VPN to work remotely. If the issue couldn't be resolved, it would be a deal breaker for sure. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"316","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181131":{"__typename":"Conversation","id":"conversation:181131","topic":{"__typename":"ForumTopicMessage","uid":181131},"lastPostingActivityTime":"2025-03-13T04:49:17.973-07:00","solved":false},"Forum:board:plans-features-billing":{"__typename":"Forum","id":"board:plans-features-billing","displayId":"plans-features-billing","nodeType":"board","conversationStyle":"FORUM","title":"Plans, Features & Billing","shortTitle":"Plans, Features & Billing","parent":{"__ref":"Category:category:t-mobile-for-business"}},"User:user:187029":{"__typename":"User","uid":187029,"login":"sysadmin","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:187029"},"ForumTopicMessage:message:181131":{"__typename":"ForumTopicMessage","subject":"Email Change for Paperless Billing","conversation":{"__ref":"Conversation:conversation:181131"},"id":"message:181131","revisionNum":1,"uid":181131,"depth":0,"board":{"__ref":"Forum:board:plans-features-billing"},"author":{"__ref":"User:user:187029"},"metrics":{"__typename":"MessageMetrics","views":8},"postTime":"2025-03-13T04:02:26.475-07:00","lastPublishTime":"2025-03-13T04:02:26.475-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" How do you change the paperless billing email address? I've updated my account email address, but I'm unable to update the paperless billing email address. I've scoured the community for it, and none of the suggested methods work. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"233","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:166453":{"__typename":"Conversation","id":"conversation:166453","topic":{"__typename":"ForumTopicMessage","uid":166453},"lastPostingActivityTime":"2025-03-13T02:40:31.484-07:00","solved":false},"User:user:190540":{"__typename":"User","uid":190540,"login":"Timbaisden","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:190540"},"ForumTopicMessage:message:166453":{"__typename":"ForumTopicMessage","subject":"Bait and Switch","conversation":{"__ref":"Conversation:conversation:166453"},"id":"message:166453","revisionNum":1,"uid":166453,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:190540"},"metrics":{"__typename":"MessageMetrics","views":171},"postTime":"2025-02-03T10:17:29.300-08:00","lastPublishTime":"2025-02-03T10:17:29.300-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was given a price quote for changing my plan. I agreed to change and now the price is more. I am being told the person who quoted me the price was wrong. That doesn't matter, T-Mobile should honor what was quoted since that was the information used to make the decision. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"300","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181024":{"__typename":"Conversation","id":"conversation:181024","topic":{"__typename":"ForumTopicMessage","uid":181024},"lastPostingActivityTime":"2025-03-13T02:38:18.691-07:00","solved":false},"User:user:204523":{"__typename":"User","uid":204523,"login":"limchang","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:204523"},"ForumTopicMessage:message:181024":{"__typename":"ForumTopicMessage","subject":"T-Mobile trade-in issues","conversation":{"__ref":"Conversation:conversation:181024"},"id":"message:181024","revisionNum":1,"uid":181024,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:204523"},"metrics":{"__typename":"MessageMetrics","views":65},"postTime":"2025-03-11T17:53:51.128-07:00","lastPublishTime":"2025-03-11T17:53:51.128-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I traded in my iPhone 11 and XR and sent them to t-mobile one month ago but never received the credit for the iPhone 11. I have called the customer services several times and these representatives promised me the issue would be resolved in a few days but it never did. They just give people empty promises so that you can get off the phone. Plus was told by the salesman the trade-in value was $150 each but only received $85 for XR. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"435","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181119":{"__typename":"Conversation","id":"conversation:181119","topic":{"__typename":"ForumTopicMessage","uid":181119},"lastPostingActivityTime":"2025-03-12T20:37:44.484-07:00","solved":false},"User:user:204801":{"__typename":"User","uid":204801,"login":"TVMADoc","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:204801"},"ForumTopicMessage:message:181119":{"__typename":"ForumTopicMessage","subject":"Bait and switch","conversation":{"__ref":"Conversation:conversation:181119"},"id":"message:181119","revisionNum":1,"uid":181119,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:204801"},"metrics":{"__typename":"MessageMetrics","views":44},"postTime":"2025-03-12T20:34:45.812-07:00","lastPublishTime":"2025-03-12T20:34:45.812-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We went to our local T-Mobile store to check on the \"$1000 rebate on S25\". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he \"found a plan that works\"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the \"Go G5 Plus 55\" for $220 a month for $1000 a phone, both \"offers\" FAR more than the originally stated contract. We even had it \"guaranteed\" a second time after my wife got paranoid and called T-Mobile's customer service and \"Adrian\" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee \"went in the back room to talk to his regional manager\" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE \"bait and switch\". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, § 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2746","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:180786":{"__typename":"Conversation","id":"conversation:180786","topic":{"__typename":"ForumTopicMessage","uid":180786},"lastPostingActivityTime":"2025-03-12T20:24:48.994-07:00","solved":false},"Forum:board:syncup-iot":{"__typename":"Forum","id":"board:syncup-iot","displayId":"syncup-iot","nodeType":"board","conversationStyle":"FORUM","title":"SyncUp & IoT","shortTitle":"SyncUp & IoT","parent":{"__ref":"Category:category:devices"}},"User:user:204281":{"__typename":"User","uid":204281,"login":"catitac91","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:204281"},"ForumTopicMessage:message:180786":{"__typename":"ForumTopicMessage","subject":"Sync Up Watch no longer showing up on T-Life app","conversation":{"__ref":"Conversation:conversation:180786"},"id":"message:180786","revisionNum":1,"uid":180786,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:204281"},"metrics":{"__typename":"MessageMetrics","views":70},"postTime":"2025-03-10T19:29:48.339-07:00","lastPublishTime":"2025-03-10T19:29:48.339-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My kid's sync up watch was showing up on the app until the afternoon. After that, it no longer shows up. If we call from the watch I get the notification of the call within the app, and I also get the notifications that the watch has low battery but there is not location showing up on the screen. Has anyone else had this issue? I've logged out and logged in to my account several times while connected on wifi and without it. I deleted the app and logged in again, and nothing helps. I reached out to customer service and they didn't help either. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"550","kudosSumWeight":2,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:78377":{"__typename":"Conversation","id":"conversation:78377","topic":{"__typename":"ForumTopicMessage","uid":78377},"lastPostingActivityTime":"2025-03-12T19:02:46.136-07:00","solved":false},"User:user:7474":{"__typename":"User","uid":7474,"login":"LKadavy","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:7474"},"ForumTopicMessage:message:78377":{"__typename":"ForumTopicMessage","subject":"Did not pay off Verizon as Promised","conversation":{"__ref":"Conversation:conversation:78377"},"id":"message:78377","revisionNum":1,"uid":78377,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:7474"},"metrics":{"__typename":"MessageMetrics","views":2369},"postTime":"2022-05-18T09:51:49.000-07:00","lastPublishTime":"2022-05-18T09:51:49.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Has anyone else experienced something similar? Back in March, my husband and I decided to switch over from Verizon to T-Mobile. We figured it’d be way better spending $160/mon than over $320 a month for both our lines combined. My husband and I were on separate plans at that time. I was told that I’d get up to $600 trade-in credit for my phone AND, if I sent my final bill in to T-Mobile, they’d pay off my remaining balance in the form of a gift card (electronic). Well, I never received any follow-up letters or an email from T-mobile stating that I had been credited. First, they will only give me like $100 for my LG wing, which was new, no more than a year ago (so much for $600). Now, My final bill for Verizon was over $500 - they didn’t cover but half of it, so I still am out of pocket when i told them I wasn’t switching over unless they could guarantee they’d pay off my full final bill and they said there’d be no problem. On top of that, we live in the middle of the city. My husband works in the city, and very rarely do we have full bars. Maybe 1-2, even though the coverage map states we should have full coverage. 5X better than Verizon, yeah right. I almost wish I hadn’t switched to T-Mobile at this point. PUtting me in a negative financial situation after being promised I wouldn’t be and after clearly explaining to the Verizon rep that I needed them to pay off my full Verizon bill because I wouldn’t have the money to pay them over $300 and also pay my new T-mobile bill. What the hell am I to do? 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How I can unlocked via official support of T-Mobile with IMEI number or another solution... ?? 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