Account verification after factory reset


After my Galaxy J7 was reset to factory settings I was asked to verify my account. After providing my email i was supposed to receive a verification code but my email was verified automaticall. The same thing happened after i provided my password. Then i was brought back to the beginning of the verification process. Now i have no access to apps, contacts, or just about anything in my phone until my account is verified. My phone is basically stuck on the same screen


3 replies

Userlevel 6

Oh, no! Which screen are you stuck on -- a verification screen? Does it give you a place to enter your password now?

Just checking in here to see how things are going. Please let us know if you still need help.

Userlevel 6

Hi again, @emerald214​! I just wanted to see how things were going for you. Were you able to get back in to your J7?

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