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Can not erase message in voice mail box

  • 26 June 2020
  • 3 replies
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Samsung S6 edge android : After listening the message and it says press 7 to delete, it says…. mark for deletion… and doing this for many times it never remove the stored message. How to delete stubborn message.Thanks

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Best answer by tmo_ian 30 June 2020, 00:40

You’ll want to contact us over the phone, in the T-Mobile app, or through Facebook/Twitter. They’ll need to make sure everything is set up correctly and may need to reset your box. 

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Userlevel 2
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Are you hanging up? The messages don’t actually delete until you disconnect from voicemail, to make sure you can un-delete if you made a mistake :grinning:

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Yes hanging up. The next day tried again and  still there. As if the message in the mail box is triplicated. It always says three page message in your mail box. I want to empty the mail box. Thanks.

Userlevel 2
Badge +10

You’ll want to contact us over the phone, in the T-Mobile app, or through Facebook/Twitter. They’ll need to make sure everything is set up correctly and may need to reset your box. 

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