Solved

Can't log in to TMobile app

  • 11 April 2017
  • 7 replies
  • 4 views

I keep getting a message to try again later. Is this an ongoing problem, or with my account?

 

*Discussion moved from Other Android Discussions to Samsung Galaxy Discussions - Marissa

icon

Best answer by tmo_marissa 13 April 2017, 03:21

Gotcha.  I don't see any known issues for the Android app or pertaining to this account type.  I do know that this error message can occur on Wi-Fi - but if your app is up to date and you're connected to the T-Mobile network with at least two bars of 4G LTE and you're still seeing this error message, then I'm sorry to say we would actually want you to Community-2153 so that we can go ahead and get a ticket filed for the access issue - we don't want you missing out on access for any longer than necessary!

- Marissa

View original

7 replies

Userlevel 6

Hey @xoxoyazyxoxo‌!  I'm sorry about this hiccup - we had some login issues overnight last night.  Were you able to get the app working today? 

- Marissa

Nope, still having the same problem.

Userlevel 6

Yikes!  Maybe we marked this as resolved internally a little too soon. 😕  What phone and plan do you have?

- Marissa

Samsung galazy s7 edge and T-Mobile ONE @Work

Userlevel 6

Gotcha.  I don't see any known issues for the Android app or pertaining to this account type.  I do know that this error message can occur on Wi-Fi - but if your app is up to date and you're connected to the T-Mobile network with at least two bars of 4G LTE and you're still seeing this error message, then I'm sorry to say we would actually want you to Community-2153 so that we can go ahead and get a ticket filed for the access issue - we don't want you missing out on access for any longer than necessary!

- Marissa

I am on T-Mobile prepaid (using a Tmobile Samsung On5 phone). I originally was having trouble with accessing this app. It would always crash and I'd get the message "Unfortunately, T-Mobile has stopped".


I contacted T-Mobile about the problem and they told me to try and access the app on the T-Mobile network only (instead of wifi). I would still
get the error message. Not sure if this would remedy the situation for anyone else, but it appears to work for me.

I uninstalled any updates to the T-Mobile app and rolled back to the original version that came pre-installed on my phone. I then cleared the phone's cache, rebooted it. Once rebooted, I disabled wifi, so I was only using my T-Mobile data. I then opened up Google Play and proceeded to download the latest version of the T-Mobile app. I let it install and opened it (all while using mobile data and not wifi). After using the app first time over the T-Mobile network, you should be ok to turn the wifi back on your phone.

The key is to download and first use of the app must be with T-Mobile data and NOT wifi I never had any connection problems since then with the app. Hopefully this will help others, but YMMV. Good Luck!

Did not work for me on iOS

Reply