I am currently having this exact same issue. Was a fix for this ever discovered? I am using a LG G8 and the other person, who is also on my plan, is on a LG G7.
I have upgraded from LG Stylo4 to LG Velvet 5G and started having same problem..
I went to the T-Mobile shop to get this fixed. They advised me to delete the specific contact having problem and register again. It worked at that time but after couple days later, the problem started again.
I am not sure if this LF issue or T-Mobile issue...
Here I am. Same issue. How is this even possible? Is there some kind of surveillance on certain phones or numbers? This is an isolated issue with isolated people. Why would we need tickets? Is it the sender or receiver's phone being suppressed? Marked as, SOLVED, when isn't. What else has T-mobile been fabricating?
I've been dealing with this exact issue for months now. It is only 1 contact and it has to do with the "chat" being enabled. If I disable chat I can send pictures however the nice features like wifi messages and read reports go away. The other solution I have found is to delete the person from my contacts. Then it will work flawlessly until I re-add them as a contact. It would be nice if I didn't pay $2k for something that clearly does not work the way it should. Please let me know if a resolution to this is EVER figured out as I have spent hours trying to figure it out.
Hi, @tmo_mike_c I am having the same problem, unable to send photos/gifs to one person. I can text them fine, but no pictures work. I can receive pictures from her though. I already re-started my phone multiple times, made sure my software is uptodate, clear data, clear cache, etc. I have an Lg 7 ThinQ.
Hmm, that's super strange but let's get figure this out. Have you tried sending more than one photo? What's the file size? Is this a photo you took or one you downloaded?
Yea have tried sending multiple different photos. Multiple different sizes. Screen shots, downloads, or photo taken from my camera. File size gen varies but I would say not more than 5mb max end and as low as a few 100kb. Nothing will send media wise unless I reset. But only ever to this one person. Plain text will send when this happens without reset. It's pretty random when it happens too. It's been about every day to every other day. Seems its on my end because if I reset solves the issue however strange it is only ever
happening with this one person. And without reset I can send the same or different media files to anyone else.
Have you set any different parameters for this person. Is this number special in any way?
Nothing is saved or set different than any other number. Nothing is special about it.
What if you manually type in the number and then send the image? Does it go through without a restart?
Just happened again so I checked. When I manually type in the number it
automatically opened the text conversation the not sent photo was sitting
in. So I deleted the conversation again and manually typed the number
again. It paired the saved contact Information in a new text conversation
and still didn't work.
I appreciate you trying that. This one's kinda got me baffled. Have you you checked your APN settings and even tried removing and adding them back? I can't think of much else that'll cause this to only happen with one number.
Yea one of the first things I did was reset the apn.
Well thanks for trying that. I'm thinking it's either device related and it'll need to be completely reset or we'd need to have a Trouble Ticket created to resolve the issue.
I did notice something that could be considered special about this number today after it happened again. This is the only number in my saved contacts that shows a little blue icon meaning it's advanced messaging capable.
It is the only number in my contacts marked as, "Advanced messaging capable".
Hopefully, that's a clue that can lead a tech to the problem... Is there anyway for you to remove that designation from that contact? If so, do it and try resending the message.
That's a very interesting. Are you able to change that contact at all? It's totally worth a shot if that's the only unique thing about that contact.
I don't know how I would? I never set this contact to advanced messaging
capable. It seems to be part of Android or t-mo. I'm guessing because we
both have Android 8+ and newish phones on the same network this "feature"
is available. This is also my only contact that shows typing notifications
and read notifications. All by default. When on a call with them it will
say hd+. I didn't set that either. Some of my other contacts on tmo only
say hd (not hd+) and do not show typing or read notifications. None other
than this one say advanced messaging capable.
Should mention it has always been like this since I had this phone. The
problem I'm describing did not start untill update to Android 9.
I think the best way to test it is to change the setting from 3G/2G auto connect. There's not a way to disable the AM feature, but if we can change the connection you're on, we can see if that's hindering your ability to send to that person.
AHA! An update! Have you wiped the phone's cache & the cache for your messaging app?😉
My wife is having the same problem when trying to send photos to me via text. She can send to others, no problem. She can receive them from me, too. But if she tries to send to me, it just spins and says 'waiting' by the photo. We both have LG G7 ThinQ, hard to pinpoint when it started, but pretty sure it was just after we got the Android 9 update. Tried the same things mentioned in this thread, no luck.
Unfortunately that is the first thing I did long before I posted. 😥
The only way I can get it to work is restarting my phone when it happens. Not exactly a solution. But I am also still experiencing this problem.
To be clear, you wiped BOTH caches that I mentioned? 😕