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Constant Voicemail "Received on Watch"

  • 22 March 2019
  • 42 replies
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M

How do I get rid of the voicemail notification on my Galaxy watch? I have gone through my voicemails on my phone and deleted them all. I tried calling the voicemail from my watch notification and it just hangs up without calling. I even tried calling the number for my watch (which does not work). And the notification is still there...3 months later. At this point, it is just annoying. I have no voicemail and can't delete the notification on my watch, it says "Received on Watch" so nothing on phone's voicemail makes a difference, and it does not clear when I clear all the other notification on my watch. I just want to get rid of the notification.

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Best answer by tmo_mike_c 25 March 2019, 20:36

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42 replies

D

After trying most the hack style fixes here and nothing working i called TM tech support. They were not able to help. What finally worked was removing the data plan via the “wear” app and then reconnecting. This is the same fix 

  • IvyMallory mentioned 

    I dont think you need a TM rep on the phone with you but i would recomend it because it possible e new plan may be started and I dont know wat you unique set up is with adding lines 

G
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None of the previous solutions were working for me. Finally managed to clear it.

  • Disconnect from phone, leave yourself a VM, clear it over LTE.. did not work.
  • Connect phone and remove then re-add data plan… did not work.
  • Call VM from watch while connected to phone BT…
    • watch took forever just trying to call VM
    • finally got a… busy signal?
    • call disconnected and VM notification was gone.

Why? No clue. Was it something to do with removing/re-adding the data plan that caused the VM call from watch through the phone to reset something? No idea. Will this last? Who knows!

Just wanted to share in case this somehow works for someone else.

M

I shut off the plan on the watch and the notification went away. Pretty annoying that nothing else like resetting or rebooting hasn’t worked. Probably not the correct way to handle that, and probably not t-mobile approved, but it worked. The directions given didn’t even match what the app gave me in my phone. That whole 3 dots do not give me the options that the tech rep described. 

A

Go to wearable app, go to watch settings, go to mobile plans section, go to 3 dots at the top, hit remove mobile plan, remove all mobile plans, click "I'll contact tmobile to cancel my plan if i dont need it anymore", hit reset, then add it back by hitting top right button, then add it back-hit next, reconnect this watch, use plan. 

 

Here's a video https://youtu.be/esDg3cblPj8?feature=shared

 

You're welcome. Racked my brain until I found this. 

this didn't work for me. a full factory reset plus T-Mobile had to create a whole new eSIM/data plan is what finally worked for me.

I

Go to wearable app, go to watch settings, go to mobile plans section, go to 3 dots at the top, hit remove mobile plan, remove all mobile plans, click "I'll contact tmobile to cancel my plan if i dont need it anymore", hit reset, then add it back by hitting top right button, then add it back-hit next, reconnect this watch, use plan. 

 

Here's a video https://youtu.be/esDg3cblPj8?feature=shared

 

You're welcome. Racked my brain until I found this. 

A

none of the previously mentioned solution attempts in this thread worked for my Samsung Galaxy Watch 5. it took 5 T-Mobile reps to get it fixed. watch factory reset AND a new eSIM/data plan was needed. it was a huge mess. I really hope it doesn't recur.

C

The fix that has worked consistently for me, is removing the data plan from the watch and then reinstalling it. 

Settings->connections->mobile networks->mobile plans->remove all mobile plans.

 

Then reinstall it using the Samsung wear app.

Watch settings->mobile plans.

 

Good luck.

T

I was able to get rid of the annoying ongoing voicemail notification by setting up my voicemail on my watch without my phone around me after I restarted my watch 5 and well there was a actual voicemail on my watch voicemail and now it's been deleted 

A

I resolved by turning off Bluetooth on both devices, restarted phone, then restarted watch but did not connect to phone.  Voicemail notification popped up on watch and I dialed from watch.  Of course, no voicemail, but I hung up and the notification was gone.  I then connected the phone and watch again.

This works but you have to make sure you wait until the voicemail recording says goodbye after you press ** to ensure it clears. Then reconnect Bluetooth to watch. It has worked for me so far. This fix came from the Samsung community. 

https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-Watch-series-persistent-voicemail-notifications-Samsung/m-p/2662296#M73226

M

I don't think it matters. You just have to disable the need for the pin when calling your voicemail from your line. I did it on my phone because it was easier. 

R
Userlevel 4
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I FOUND THE SOLUTION 100% FIX

The trick to fixing the voicemail notification issue is to set and then disable the voicemail password. You'll still need to use the password when checking your voicemail from other phones. The watch fails to check the voicemail when it encounters a password prompt and for some reason defaults to showing a notification when it can't determine if there are voicemails or not.

 

You can do this by calling into your voicemail, press 5 for password security, then press 2 to turn off password/pin when calling VM from your number. (You will still need your pin when calling your VM from another number). 

 

This literally fixed my issue right away. I was dealing with this nonsense for years. 

Would you need to make this call from your watch or your phone?

M

I FOUND THE SOLUTION 100% FIX

The trick to fixing the voicemail notification issue is to set and then disable the voicemail password. You'll still need to use the password when checking your voicemail from other phones. The watch fails to check the voicemail when it encounters a password prompt and for some reason defaults to showing a notification when it can't determine if there are voicemails or not.

 

You can do this by calling into your voicemail, press 5 for password security, then press 2 to turn off password/pin when calling VM from your number. (You will still need your pin when calling your VM from another number). 

 

This literally fixed my issue right away. I was dealing with this nonsense for years. 

C

Same. My previous watch had this issue and now my current watch just started doing it out of the blue after having the watch for like a year. It was actually part of why I switched to a new watch. I'll sooner switch companies before getting yet another watch because they can't get this issue under control. 

What's funny is in the Samsung community, the tech there pushes puerile to check out this thread for answers... essentially saying this is a T-Mobile specific issue. 

F

t-Mobile tech here with the resolution: Make sure you have no unread VMs on your primary line (your phone). Next, disconnect your watch from your device (disable BT on your phone and also turn off wifi on the watch). Wait until your watch connects to T-Mobile for it's data connection on LTE. Call to your mobile phone from another number and leave a VM. Then, while keeping your watch and phone disconnected from eachother, call into VM (or us the VMM client) to listen to and delete the VM so that you no longer have any unread VMs in your account. This should send the VM MWI off message to the watch.

6 months ago, that worked for me, and every month since then. Now the problem has gotten worse, and this no longer fixes my issue. 

I don’t feel like anyone is adequately trying to help or resolve this multi-year software issue. 


 

N

t-Mobile tech here with the resolution: Make sure you have no unread VMs on your primary line (your phone). Next, disconnect your watch from your device (disable BT on your phone and also turn off wifi on the watch). Wait until your watch connects to T-Mobile for it's data connection on LTE. Call to your mobile phone from another number and leave a VM. Then, while keeping your watch and phone disconnected from eachother, call into VM (or us the VMM client) to listen to and delete the VM so that you no longer have any unread VMs in your account. This should send the VM MWI off message to the watch.

Tried this and it didn't work 😞

T

t-Mobile tech here with the resolution: Make sure you have no unread VMs on your primary line (your phone). Next, disconnect your watch from your device (disable BT on your phone and also turn off wifi on the watch). Wait until your watch connects to T-Mobile for it's data connection on LTE. Call to your mobile phone from another number and leave a VM. Then, while keeping your watch and phone disconnected from eachother, call into VM (or us the VMM client) to listen to and delete the VM so that you no longer have any unread VMs in your account. This should send the VM MWI off message to the watch.

C

I resolved by turning off Bluetooth on both devices, restarted phone, then restarted watch but did not connect to phone.  Voicemail notification popped up on watch and I dialed from watch.  Of course, no voicemail, but I hung up and the notification was gone.  I then connected the phone and watch again.

C

So I solved this by going into messages and marking all texts as read and clearing any that seemed to be prompting me to respond.  Then just clear the notice on the watch and it goes away.  Not sure WHY it works as my text messages have nothing to do with my voicemail but meh.  I have a galaxy watch 5

K

If you turn bot your phone and watches Bluetooth off and then reconnect it can fix it. Aswell as doing that and also restarting both devices. Worked for me. Good luck.

This worked for me! Super easy fix!

O

Listening to my voicemails did not help at all. Nor did resetting my phone. My husband 5 Pro doesn't have the battery drain or voicemail issue with the same settings.

 

After watching videos and changing my settings constantly, I realized that T-Mobile had set my Samsung Watch 5g (905) watch's number as my default voicemail number in my phone. To find this and verify:

1. (On phone) Tap call/phone icon

2. Select 3 dots & then call settings 

3. Scroll and select "voicemail" from list. 

4. The following should be available for view: Service Provider, voicemail number, and notification settings. 

Note: I could not manually change this to my primary number on my Fold 4 even in developer mode so I had to go in a T-Mobile store.) 

 

HOPE THIS HELPS!! 

 

B
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What I did was I just had to sign into my voicemail and do some things and it stopped giving me them. I would just try logging into your voicemail

T

What I did to fix this issue was, go to settings>apps>visual voicemail>clear cache.  Then open visual voicemail and click the 3 dots and select mark all voicemail as read. And boom it works

W

If you turn bot your phone and watches Bluetooth off and then reconnect it can fix it. Aswell as doing that and also restarting both devices. Worked for me. Good luck.

D

Over two years with my Galaxy Watch 3 and I'm still having this issue. It went away a couple months ago but when I paired it with a new phone, it came back almost immediately.

L

Literally insane that this is still an issue 3 years later. 

Wish I could have had T-Mobile sign a contract that if their devices don’t work properly I have legal recourse to get my money/time back. This watch does jack shit for me, half the features are locked behind having a Samsung phone (never stated thru buying process) and I’m constantly getting bogus notifications that I have a voicemail...to add salt to the wound, I have to pay 10$/month to keep this watches phone line active otherwise I’m subject to the full cost of the watch. 

At least I know how many steps I’ve taken today…

Oh yeah, this watch has hula hooping, orienteering, hang hliding, snow shoeing, YACHTING…. but not Skateboarding. Which was one of the MAIN reasons I got this watch, to track my workouts. WTF lmao

 

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