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Constant Voicemail "Received on Watch"

  • 22 March 2019
  • 39 replies
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How do I get rid of the voicemail notification on my Galaxy watch? I have gone through my voicemails on my phone and deleted them all. I tried calling the voicemail from my watch notification and it just hangs up without calling. I even tried calling the number for my watch (which does not work). And the notification is still there...3 months later. At this point, it is just annoying. I have no voicemail and can't delete the notification on my watch, it says "Received on Watch" so nothing on phone's voicemail makes a difference, and it does not clear when I clear all the other notification on my watch. I just want to get rid of the notification.

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Best answer by tmo_mike_c 25 March 2019, 20:36

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Go to wearable app, go to watch settings, go to mobile plans section, go to 3 dots at the top, hit remove mobile plan, remove all mobile plans, click "I'll contact tmobile to cancel my plan if i dont need it anymore", hit reset, then add it back by hitting top right button, then add it back-hit next, reconnect this watch, use plan. 

 

Here's a video https://youtu.be/esDg3cblPj8?feature=shared

 

You're welcome. Racked my brain until I found this. 

this didn't work for me. a full factory reset plus T-Mobile had to create a whole new eSIM/data plan is what finally worked for me.

Go to wearable app, go to watch settings, go to mobile plans section, go to 3 dots at the top, hit remove mobile plan, remove all mobile plans, click "I'll contact tmobile to cancel my plan if i dont need it anymore", hit reset, then add it back by hitting top right button, then add it back-hit next, reconnect this watch, use plan. 

 

Here's a video https://youtu.be/esDg3cblPj8?feature=shared

 

You're welcome. Racked my brain until I found this. 

none of the previously mentioned solution attempts in this thread worked for my Samsung Galaxy Watch 5. it took 5 T-Mobile reps to get it fixed. watch factory reset AND a new eSIM/data plan was needed. it was a huge mess. I really hope it doesn't recur.

The fix that has worked consistently for me, is removing the data plan from the watch and then reinstalling it. 

Settings->connections->mobile networks->mobile plans->remove all mobile plans.

 

Then reinstall it using the Samsung wear app.

Watch settings->mobile plans.

 

Good luck.

I was able to get rid of the annoying ongoing voicemail notification by setting up my voicemail on my watch without my phone around me after I restarted my watch 5 and well there was a actual voicemail on my watch voicemail and now it's been deleted 

I resolved by turning off Bluetooth on both devices, restarted phone, then restarted watch but did not connect to phone.  Voicemail notification popped up on watch and I dialed from watch.  Of course, no voicemail, but I hung up and the notification was gone.  I then connected the phone and watch again.

This works but you have to make sure you wait until the voicemail recording says goodbye after you press ** to ensure it clears. Then reconnect Bluetooth to watch. It has worked for me so far. This fix came from the Samsung community. 

https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-Watch-series-persistent-voicemail-notifications-Samsung/m-p/2662296#M73226

I don't think it matters. You just have to disable the need for the pin when calling your voicemail from your line. I did it on my phone because it was easier. 

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I FOUND THE SOLUTION 100% FIX

The trick to fixing the voicemail notification issue is to set and then disable the voicemail password. You'll still need to use the password when checking your voicemail from other phones. The watch fails to check the voicemail when it encounters a password prompt and for some reason defaults to showing a notification when it can't determine if there are voicemails or not.

 

You can do this by calling into your voicemail, press 5 for password security, then press 2 to turn off password/pin when calling VM from your number. (You will still need your pin when calling your VM from another number). 

 

This literally fixed my issue right away. I was dealing with this nonsense for years. 

Would you need to make this call from your watch or your phone?

I FOUND THE SOLUTION 100% FIX

The trick to fixing the voicemail notification issue is to set and then disable the voicemail password. You'll still need to use the password when checking your voicemail from other phones. The watch fails to check the voicemail when it encounters a password prompt and for some reason defaults to showing a notification when it can't determine if there are voicemails or not.

 

You can do this by calling into your voicemail, press 5 for password security, then press 2 to turn off password/pin when calling VM from your number. (You will still need your pin when calling your VM from another number). 

 

This literally fixed my issue right away. I was dealing with this nonsense for years. 

Same. My previous watch had this issue and now my current watch just started doing it out of the blue after having the watch for like a year. It was actually part of why I switched to a new watch. I'll sooner switch companies before getting yet another watch because they can't get this issue under control. 

What's funny is in the Samsung community, the tech there pushes puerile to check out this thread for answers... essentially saying this is a T-Mobile specific issue. 

t-Mobile tech here with the resolution: Make sure you have no unread VMs on your primary line (your phone). Next, disconnect your watch from your device (disable BT on your phone and also turn off wifi on the watch). Wait until your watch connects to T-Mobile for it's data connection on LTE. Call to your mobile phone from another number and leave a VM. Then, while keeping your watch and phone disconnected from eachother, call into VM (or us the VMM client) to listen to and delete the VM so that you no longer have any unread VMs in your account. This should send the VM MWI off message to the watch.

6 months ago, that worked for me, and every month since then. Now the problem has gotten worse, and this no longer fixes my issue. 

I don’t feel like anyone is adequately trying to help or resolve this multi-year software issue. 


 

t-Mobile tech here with the resolution: Make sure you have no unread VMs on your primary line (your phone). Next, disconnect your watch from your device (disable BT on your phone and also turn off wifi on the watch). Wait until your watch connects to T-Mobile for it's data connection on LTE. Call to your mobile phone from another number and leave a VM. Then, while keeping your watch and phone disconnected from eachother, call into VM (or us the VMM client) to listen to and delete the VM so that you no longer have any unread VMs in your account. This should send the VM MWI off message to the watch.

Tried this and it didn't work 😞

t-Mobile tech here with the resolution: Make sure you have no unread VMs on your primary line (your phone). Next, disconnect your watch from your device (disable BT on your phone and also turn off wifi on the watch). Wait until your watch connects to T-Mobile for it's data connection on LTE. Call to your mobile phone from another number and leave a VM. Then, while keeping your watch and phone disconnected from eachother, call into VM (or us the VMM client) to listen to and delete the VM so that you no longer have any unread VMs in your account. This should send the VM MWI off message to the watch.

I resolved by turning off Bluetooth on both devices, restarted phone, then restarted watch but did not connect to phone.  Voicemail notification popped up on watch and I dialed from watch.  Of course, no voicemail, but I hung up and the notification was gone.  I then connected the phone and watch again.

So I solved this by going into messages and marking all texts as read and clearing any that seemed to be prompting me to respond.  Then just clear the notice on the watch and it goes away.  Not sure WHY it works as my text messages have nothing to do with my voicemail but meh.  I have a galaxy watch 5

If you turn bot your phone and watches Bluetooth off and then reconnect it can fix it. Aswell as doing that and also restarting both devices. Worked for me. Good luck.

This worked for me! Super easy fix!

Listening to my voicemails did not help at all. Nor did resetting my phone. My husband 5 Pro doesn't have the battery drain or voicemail issue with the same settings.

 

After watching videos and changing my settings constantly, I realized that T-Mobile had set my Samsung Watch 5g (905) watch's number as my default voicemail number in my phone. To find this and verify:

1. (On phone) Tap call/phone icon

2. Select 3 dots & then call settings 

3. Scroll and select "voicemail" from list. 

4. The following should be available for view: Service Provider, voicemail number, and notification settings. 

Note: I could not manually change this to my primary number on my Fold 4 even in developer mode so I had to go in a T-Mobile store.) 

 

HOPE THIS HELPS!! 

 

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What I did was I just had to sign into my voicemail and do some things and it stopped giving me them. I would just try logging into your voicemail

What I did to fix this issue was, go to settings>apps>visual voicemail>clear cache.  Then open visual voicemail and click the 3 dots and select mark all voicemail as read. And boom it works

If you turn bot your phone and watches Bluetooth off and then reconnect it can fix it. Aswell as doing that and also restarting both devices. Worked for me. Good luck.

Over two years with my Galaxy Watch 3 and I'm still having this issue. It went away a couple months ago but when I paired it with a new phone, it came back almost immediately.

Literally insane that this is still an issue 3 years later. 

Wish I could have had T-Mobile sign a contract that if their devices don’t work properly I have legal recourse to get my money/time back. This watch does jack shit for me, half the features are locked behind having a Samsung phone (never stated thru buying process) and I’m constantly getting bogus notifications that I have a voicemail...to add salt to the wound, I have to pay 10$/month to keep this watches phone line active otherwise I’m subject to the full cost of the watch. 

At least I know how many steps I’ve taken today…

Oh yeah, this watch has hula hooping, orienteering, hang hliding, snow shoeing, YACHTING…. but not Skateboarding. Which was one of the MAIN reasons I got this watch, to track my workouts. WTF lmao

 

I’ve had this issue for a while and I’m surprised the solutions are so complex. My personal experience with T-Mobile over the phone has been very time consuming and with mixed results…. Generally the more time spent after they mix up something with my account, the closer I can get to breaking even or maybe actually solving the original issue, solving the new issue and getting some sort of credit to my account that made my time worthwhile. (And I’m talking about hours on hold, random disconnects, no record whatsoever of multiple prior conversations on my account with one rep, then everything there with the next, etc.).

I actually resolved this issue for a few days on my own, but don’t recall how exactly (pretty sure you just need to use the watch to delete a voicemail from the phone through to completion, and it’s gone). 

That’s no good for someone like me who always has some saved voicemails, use the spam blocking, which is a whole other world of chaos (btw it works, and it’s free if you already have VM-to-Text), so I still receive VM without my phone ringing and it may even be true that I got a VM on my watch without getting it on the phone like it thinks. But it doesn’t matter because you still have to go through the watch to access VM and delete, and next thing you know, the battery is dead.

I have a Galaxy Classic4 and I really just needed a watch with some sort of notification ability, and this was the simplest solution . Unfortunately I simply cannot comprehend how a watch with activity tracking and sleep tracking can be sold, period, when you cannot use either one of those features more than once before recharging the watch. I.e. Sleep tracking is probably for when you’re not active, I’m presuming from the name that it’s for while you’re sleeping, and all the other features are obviously for (just a guess) use when you are not asleep, like turning the dial, perhaps even doing a physical activity. So this may be hard for someone in Marketing at Samsung to follow, but if it takes more than (conservatively) 30-60 minutes to shower, etc & charge the watch, then the charging time is taking away from it’s usefulness for wearing it. Plain and simple I have mine on Power Save, barely use my watch to even check the time, and spend about 4 hours over 2 days giving it enough time to charge. I can split it up into smaller increments over more days, but the point is that this watch is useless for using 2 of the most basic functions WITH power save on. 

The process of taking the watch out of power save, turning on everything you need to get rid of the VM message, and getting back to where you started uses up about 15% of the battery life right there. (Minimum of 20 minutes charging to get that back.) Am I just not used to wearing a true Smart Watch?

The VM issue really bothers me, but seriously, if you check your VM with your watch (and don’t have the VM icon on your phone on - or maybe you can, as it should go away), the moment you actually get to the prompts and follow through with the tiny keyboard (I don’t do the voice thing, yet) the notification will go away. It will come back though if you reboot or possibly break off the connection with your watch  & phone, depending on the options selected. It always comes back, and the entire process of enabling everything just to get to the VM through the watch take time and a lot of battery power (more time). So I guess my point is that (and I got the bigger Classic4 BECASUSE of the battery issues people mentioned with the smaller one), something has to be done regarding the battery longevity on my watch at least, because I’m used to the annoying notification knowing the tradeoff is even more precious time. Which is funny, considering...

I am having this same issue.  And i am not sure what is meant by “convert digits” can someone explain to me so i can fix my watch

 

So after a week since I contacted T-mobile rep, I got it resolved. (not by them… I still don’t know exactly what resolved the issue.) Read below for details.

I had the T-mobile troubleshooter and Digits specialist follow JasonB’s instruction (It’s kind of messed up that T-Mobile professionals did not have a solution at all for this issue).  I read to them line by line JasonB’s solution and they wrote it down.

Anyway, we followed JasonB’s instruction to the T and it did not resolve the issue.  So the Digits specialist sent me a SIM card (waited a week to get it in the mail) and we had tweaked JasonB’s solution and had the watch’s number moved to the SIM card as a regular cellphone line.  Then we reset everything regarding the voicemail, setup the voicemail (on my phone with the new SIM card with my watch’s phone number activated), recorded a message, deleted the message and transferred the number back to the watch.  That did NOT resolve it.

Now what happened next was a mistake and it caused problem with my account, but it resolved the issue.

So the Digits specialist moved my number back to my watch, but forgot to link the watch number with my phone number.  In fact, she linked it to the other number in the family account.  And somehow my phone was not in complete sync with the phone (The watch seemed to have it’s own separate number even though it was connected to a family’s phone number). This made my watch its own separate phone number.

Now this gets weird… A day has passed since I last spoke to the rep and I still had this “1 New Voice Mail” still on my watch.  But from my watch (which was connected to my other family’s number) I dialed out to check the voicemail.  Although it was connected to my other family’s phone number, I heard my watch saying that I needed to re-setup the voicemail service.  (My other family member already had their voicemail set up.) So, I immediately hung up.

And Voila! The notification was gone after a second I hung up from my watch.  I did not even go through the process of setting up the voice mail!

When I called back to  get my watch’s line reconnected and working, that was when I found out that my watch was linked to my other family member and not to me.  And since my watch line was left on as a regular voice line overnight (because the rep did not complete the process of reverting it back), I lost my promotional credits for my watch and it is going to take 2-3 billing cycles to get my promotional credits back….

When I fully get my promotional credits for my watch and phone on month 24, peace out T-Mobile.  Going back to AT&T.

 

 

 

I am having this same issue.  And i am not sure what is meant by “convert digits” can someone explain to me so i can fix my watch

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