Question

Damaged Device

  • 30 December 2020
  • 4 replies
  • 243 views

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Hello. I have a Samsung galaxy s9+. My phone slipped out of my hands and now it's damaged. The screen cracked and now my phone is almost unusable. There are 4 touch panels on the screen and only the bottom one is functioning. Even then, its almost unusable. Is it possible to get my phone replaced? What should I do?


4 replies

Userlevel 6
Badge +13

If you have insurance on the phone.  You can file a claim and send it in once your replacement arrives.  No insurance means you are out of luck.  A third party repair shop or the manufacturer will repair it for a fee. 

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Would the insurance be the 360 protection in the active add ons?

Userlevel 6
Badge +13

Yes. 

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The insurance is a waste of money, and I wish I had dropped it years ago. I dropped my phone and the screen cracked.  The insurance company wanted $175 to send me a refurbished phone. I dropped the insurance, paid $150 to have the screen replaced, and my phone works as good as it did before.

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