Question

Device Unlock Failed

  • 21 April 2021
  • 4 replies
  • 15940 views

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I bought the phone Oneplus Nord N10 5g and paid for it outright. I want to unlock the phone. When I try to unlock it says Unlock failed. This mobile device is not eligible for unlock. What can I do to get this resolved?


4 replies

Userlevel 7
Badge +14

Did you meet the device usage for the unlock? 

40 days for post paid and a year or $100 in refills for prepaid.

Userlevel 7
Badge +14

to back what gramps28 said

 

Unlock eligibility requirements

We unlock mobile devices that meet the following eligibility criteria free of charge.

Device eligibility is determined as follows:

  • The device must be sold by T-Mobile.
  • The device must not be reported as lost, stolen or blocked.
  • The account associated with the device must be in good standing.
  • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

Unlock eligibility for mobile devices on Postpaid plans

  • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.<<<<<<<<<<------
  • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
  • If the device is associated with a canceled account, then the account balance must be zero.
  • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Unlock eligibility for mobile devices on Prepaid plans

  • At least  365 days  must have passed since the device was activated on the T Mobile network.
  • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.<<<<<<------
  • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
  • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

So I meet all the criteria for unlocking my new iPhone12 I bought, paid full price, from T-mobile on my prepaid plan.  Two attempts have failed including 2 complete wipes of the phone, those are always fun.  Will wait 72 hrs and try for the third time.  Overseas call people are not understandable and know less than I do.  Today the assistant said I have a Sprint phone and she could not unlock it and I had to call Sprint.  That would have been fun since I have never had a Sprint phone or account.  What else can I do?  Please get a call center with Americans I can understand.

Userlevel 7
Badge +15

So I meet all the criteria for unlocking my new iPhone12 I bought, paid full price, from T-mobile on my prepaid plan.  Two attempts have failed including 2 complete wipes of the phone, those are always fun.  Will wait 72 hrs and try for the third time.  Overseas call people are not understandable and know less than I do.  Today the assistant said I have a Sprint phone and she could not unlock it and I had to call Sprint.  That would have been fun since I have never had a Sprint phone or account.  What else can I do?  Please get a call center with Americans I can understand.

All prepaid call centers are out sourced overseas to provide a competitive prepaid service at competitive prices.  

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