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email connectivity - syncing

  • 10 June 2024
  • 2 replies
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My Galaxy S8 phone has stopped syncing for over 24 hrs. I restarted the phone two times with no success. My internet and Wifi connections are good. What do I need to do next?

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Best answer by cwilmot01 12 June 2024, 21:46

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Hello,

If your Galaxy S8 has stopped syncing and restarting it hasn't helped, try these steps. First, check your sync settings under Accounts in Settings to make sure sync is enabled. Clear the cache of the problematic app by going to Settings, then Apps, and finding the app. Remove and re-add the account, making sure to update both the phone's software and apps. Check your battery settings to ensure the app isn’t restricted. Reset network settings under General management if needed. You can also try restarting in Safe Mode to see if a third-party app is causing the issue. If all else fails, consider a factory reset but make sure to back up your data first.

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Thank you, brando555.

Meanwhile I called the T-Mobile 800 number and got live help. The solution was to remove my comcast email account from an app on the phone and then reinstall it. It didn’t work at first, so the helper concluded it was a problem with accessing comcast email via an app. Accessing the comcast email via there was website was unaffected. I waited until the evening to try again and was able to successfully reinstall the email on the app and everything has been fine since. Thank you for your helpful suggestions! 

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