Fixed Galaxy S7 APN issue

I bought a Samsung Galaxy S7 Active through AT&T and switched over to T-mobile. I unlocked my phone and everything worked for about a month. All of a sudden my phone stopped connecting to internet off Wi-Fi. My phone still made calls and sent and received texts, but the data wouldn't work. I made sure my data was turned on and tried restarting my phone, and even did a factory reset. Still didn't fix the issue. I called T-Mobile for help and they reset my APN info back to their default, but it still didn't work. They ended the call by basically sorry we can't help, sometimes phones from other carriers default back to the original carrier and there's nothing we can do to fix it. THIS IS COMPLETELY WRONG. Here is the solution.

1. Go to Settings>Connections>Mobile Networks>Access Point Names

2. Click on each name and in the top right corn click the 3 dot menu icon and click Delete APN. Delete ALL of them.

3. Restart your phone.

4. Repeat step 1 and go back to Access Point Names.

5. Click ADD on the top right and fill in the APN information exactly like this: Network, APN, and VoLTE: Samsung Galaxy S7

6. Click the 3 dot menu icon in the top right corner and hit SAVE.

7. Go back to Access Point Names and make sure your new APN is selected.

8. Restart phone and Voila! Your data connection should work again!

You're Welcome.

42 replies

hi, does this confirm volte works on s7 active?

also, will i be able to be on a call and use data at same time? my s6 active always kicks me off data when a call comes through.  network switches to E

Thank you so much, this worked like a charm. 😊

Thank you!  This has worked for me perfectly. 

The APN type "default,supl,mms" worked!  All other APN types did not work.

Thanks everyone!

I'm having the same issue. However I have a sprint phone. Not sure if that makes any difference. But I was told that the internet won't work. I'm at a loss with.

Hi, I just switched to t-mobile yesterday and have spent more than my fair share of time trying to figure out why I have no data. I was with customer service for way too long and they pretty much told me after two hours to go to the store to see if the problem was the sim card or my phone.

I had a perfectly working phone yesterday, so I'm struggling to believe it's  my phone.

Anyway- I have played with the Access Point Names for about 3 hours now and I FINALLY think I'm set. I have data!

So do not give up- because no internet is sheer BS.

I'm so thankful for this thread.

They key for me was: DELETE ALL ACCESS POINTS. Edit or Add ONE of THEM to the LINK Provided above in the forum. Play with everyone's suggestions as to the APN type. The one that worked for me was "Not set"

So this is what I have


T-Mobile US LTE








APN Type

Not set

APN Protocol


APN Roaming Protocol


Then Turn your data off and on again.


You should be set. If you're not- change the APN Type  to everything possible

That worked perfect!

Just pulled the switch from AT&T , our Iphones worked immediately, however the Galaxy 7 EDGE phones could not connect to the internet on the network.

performed your fix , and all works well .

Thank you.

Hi Did you switch from Sprint? I switched from sprint and data dont work!! Tried all the fix'es mentioned in this thread

No I was not able to. When I was making the switch the rep on the phone said I was able to use the phone. I would never had switch if I knew I couldn't use the phone. Waste of money

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Fixed Galaxy S7 APN issue

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Hi Did you switch from Sprint? I switched from sprint and data dont work!! Tried all the fix'es mentioned in this thread

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Thank you so much! I just recently talked my mom into switching over to T-Mobile and she decided to keep her old AT&T phone. She was ready to bite my head off because she was having the same problem and THIS saved my life! Lol truly 100% thankful for this!

I tried the fix a few minutes ago and I can say it definitely works! Thanks so much! I wish the T-Mobile reps would read this message board. I spent over an hour talking to him with no fix.

I've tried a number of these and most work for data, but nothing has worked for MMS.

Anything else I can do to sort that out?

Hi all,

I had high hopes for this fix, but found that I didn't even have the option of deleting the APN when I went through the settings.

I have a Verizon S7 that I switched over to T-Mobile, and after hours of effort I simply cannot find any way of deleting the Verizon APN, which I believe is interfering with my new service. I've set up the T-Mobile APN but I hardly ever have any call service anywhere (and I live in a major city). Data works fine, but phone calls constantly fail to even dial.

I wanted to try removing the previous APN as instructed in this post, but apparently it's not possible with Android 4.0 on Verizon devices. Does anyone have a clue how I can delete the Verizon APN, short of rooting the phone?

worked on my s6 that had same problem THANK YOU!

can you be a little more clear on these settings thank you

If you need flash file to flash your g891a to t-mobile i have it 

Doing this did NOT work for me and I was experiencing the same problems as OP. But what I did do instead was I turned "International Data Roaming" on and that allowed me to get data. Now I have a feeling on my next billing cycle I will be given a huge bill, but whatever - I am inside US using data I'm supposed to be paying for anyways. So because of this I wonder if the geolocation of the Samsung Galaxy S7 Edge is throwing it off - or something. I don't know.

If you have ever or know someone who has flashed a phone it can be flashed with T-Mobile software very easily being that T-Mobile did sell the s7 edge if something you would want to do you can go to XDA developers website and find all that is needed to do this just make sure you get the correct version of Odin and the flash file to match your model of phone for example (SM-G930) this will work on both the s7 and s7 edge and can be done with the U or T firmware file and for all who may read this I am working on a file to do the s7 active aa I need it myself and as soon as i can find the right modem file I will post it here all the newer phones like the s8 and s9 they made it easier to debrand or uncarrier your phone

SOOO THANKFUL FOR YOU!!! I had to use this LAST YEAR and then when wanted "group chat" (which hadn't been working) T-Mobile phone people "fixed" that. ALSO FIXED phone back to NO INTERNET!  OH...BTW...after I entered your GLORIOUS INFO phone asked me for a Name - I just put what someone under this box put "T-Mobile" - IT WORKED - I'VE GOT INTERNET AGAIN!!!!!!  p.s. now to see if have group chat (not as important 😊 ) THANKS SO MUCH!

Could you let me know if there is a firmware file for an AT&T S7 Active moved to t-mobile.  I'd like to get an active for my wife because of it's longer battery life, but worry about the phone not working with T-mobile network.

I read this post plus the second one below.  For my case, with my Samsun S7 active by ATT, I simply deleted all APNs except for T mobile APNs with connections.  I then simply turned on and off the airplane mode and internet connection immediately came back for me.  Good luck to everyone in getting your ATT Samsung S7 actives up and running again. 

This is the only solution that worked for me. Thank you so much for posting!

I ported an unlocked S7 Active from AT&T. I had none of the problems described here until I traveled to Canada. T-Mobile claims to provide 4G LTE roaming in Canada. My phone does voice and text fine, but no data whatsoever. I followed the advice above, including deleting all the other APNs. I also spent nearly two hours on two separate calls with T-Mobile tech support. But I still can't get any data in Canada. International roaming was the main reason I switched to T-Mobile. Having to buy a new $800 phone kinda defeats the purpose. Have you had similar problems when roaming? Any suggestions?

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Have you tried manually selecting the roaming network?  Do you have Data Roaming enabled in the Settings, Connections, Mobile Networks? 

Bell or Telus (same network) are T-Mobile's roaming partner for Canada.  AT&T was Rogers and Fido/Chatr (same network).  Make sure the device is not trying to roam on to any of the Rogers networks.  If that doesn't work, try adding the APN's for Bell and Telus but do not set them to the default.  Power off the device for a few minutes, then power it up and see if your data works. 

Bell Canada APN settings:


Proxy address:

Proxy port: 80


MMS proxy address:

MMS proxy port: 80

MMS protocol: WAP 2.0

MCC : 302

MNC : 610

Telus Canada APN settings:



MMS Proxy:

MMS Port: 80

MMS Protocol: WAP 2.0

MCC: 302

MNC: 220

Thanks for that. It makes sense, but unfortunately it didn't work. The S7

Active won't save an APN with an MCC other than 310. Weird and

disappointing. Much as it pains me, I may need to change back to AT&T.