Skip to main content

My phone has full bars but the 4g let logo isn't there. I go to call or send a text or use data nothing work and a pop up comes across my screen saying "emergency calls only". This has happened multiple times in multiple locations including in my kitchen. I have a Samsung Galaxy s5 that I brought over from At&t. It there something I have to change in my phone. Also when making phone calls when my phone does say 4g let it has a long delay before it starts to ring.

Please help me understand why

Try these settings.

Generic T-Mobile data settings


Depending on the phone, bars indicate the strength of a signal, not necessarily a signal you can use, except for calling 911. Go into the phone's network settings and do a manual network search. Does it show T-Mobile? Where are you located?


Just checking in here to see how things are going. Were the suggestions that @snn555​ and @drnewcomb2​ helpful?


Howdy there!

Have you had the change to look at the suggestion above? Pleas give us a reply back and give us an update. Thank you.


Hi there! Just wanted to check in with you one more time and see how things were going for you. Please let us know if you still need help! 😊


I recently switched to T-Mobile and took my parents with me on my plan. I have a iPhone but they have the android through T-Mobile I believe the A32 that’s 5 G capable but on numerous occasions there phones say emergency calls only and we have to restart their phones and wait at least 5-10 minutes before they can make a call. Service is very spotty and I’m frustrated cause we switched to T-Mobile and are paying $80 more a month for service that has so far been worst than Boost. How can anyone be worst than boost?? What do we do. This happens at least 3-4 times a week usually very early morning.


Reply