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Galaxy s8 text issue


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My Galaxy s8 is having trouble with a particular texting group chat since the pie update. I could send a couple pix, but not word text msgs. I tried exiting the group and restarting the chat, but a pop-up tells me the chat is already closed. I can't recreate the group for texting. I restarted the phone twice and 2 other text groups I checked are working fine, as is texting the individuals.in the problematic group. I cannot find any helpful info to resolve it online.

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Best answer by magenta8325698 23 April 2019, 17:35

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Userlevel 6
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That is pretty odd, but we wanna make sure you can use the service properly. Are you getting any error messages when you try to add words? Also, is this only happening when you add images and text in the message?

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First I noticed error messages after the pie update. I haven't sent to the group text for weeks. I was getting error messages and was able to send a couple pix but not words. I don't remember what made me think to leave the text group then come back. I can't go back to it. I've seen a couple msgs from others in it. I see an alert that says I left the chat and it's inactive. When I try to send something something I don't have the option unless I select compose then add the members that were in the chat as if I was starting a new group text. However, what I send looks perpetually sending, but never gets sent.

Can you provide a screenshot?

Userlevel 6
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Hey there!

Did you still need help? Please check out my previous post and let us know. Thanks!

I am having a similar issue.  Every since the system update, I can't respond to any group text I'm in.  When I hit send, the text has an orange exclamation point that when I click on it says Couldn't send message and I have the choices: Resend, Delete or Edit.  I hit resend and the same thing happens. I can send an individual text.  I have been able to send to 2 people but not 3 or more.

Userlevel 6
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That's no good, but thanks for letting us know so we can try to figure this out. Is this happening with any numbers in the group text? Like have you tested with other numbers to see if the same thing happens? Also, have you tested messages with different character lengths? For example, a shorter message?

Userlevel 4

Just checking in here to see how things are going.

I'm having same issue.  Can send pics, but not text.  Works with chats of 4 total, but not 3.  All others are iPhone TMobile customers on same account.

I was able to get it fixed by doing the following:

Please go to Settings > Apps > Messages > Storage > Tap Clear data. Once

that's complete please restart your phone. This step won't delete all your

messages, but it may take a moment for them to reappear when you open the

app again. Sometimes all it takes is cleaning out parts of the software

after an update. That's a good trick to know if any of your other apps ever

start misbehaving.

Thanks, tried that plus clearing the cache and no change in behavior.

Userlevel 6
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Hi there!

Are you getting any error messages with your texts? Also, is it happening with specific contacts or just one number?

So I've experienced this on my S8+ as well, since the pie update. I had a group chat I could not send messages on.

I cleared it by deleting the entire string of chats, and starting over. It worked, but I lost my chat history.

I was looking at C2 (yes I'm an employee) and am wondering if perhaps this has something to do with the digits known issue, but I can't find where the digits app is now in the S8+? How do you now log into digits?

I do not ordinarily use Digits but because of your mention, activated it on my phone.  I was able to send and receive messages to the same group chat that is blocked through the Samsung messaging app. 

Interesting! So, slightly off topic - how do you get to the digits menu in the S8+ now after android 9 update? I can't find the menu anymore, it seems like it changed?

I receive an orange exclamation point ! and it says message failed to send.  I can try to resend to no avail.  It happens with specific contacts that are within my family (also T-Mobile customers) but doesn't seem to be affected with non-T-Mobile customers.  For instance, it blocks group chats of me + 2 when all 3 are T-Mobile customers, but when I have me + 2 and at least one of the 2 is not a T-Mobile customer, it sends without issue.

Also see other note...messaging within Digits seems to work.

I just have S8 (no +) and access through the Digits Icon but it adds an extra step since once inside the app, then you choose messages.

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Hi, yes I do. Can I reply to the emails vs forum? The forum is clunky to find things. 

Sent from Yahoo Mail on Android

On Mon, Apr 15, 2019 at 1:14 PM, tmo_mike_c<no-reply@t-mobile.com> wrote:

#yiv5263904505 * #yiv5263904505 a #yiv5263904505 body {font-family:Helvetica, Arial, sans-serif;}#yiv5263904505 #yiv5263904505 h1, #yiv5263904505 h2, #yiv5263904505 h3, #yiv5263904505 h4, #yiv5263904505 h5, #yiv5263904505 h6, #yiv5263904505 p, #yiv5263904505 hr {}#yiv5263904505 .yiv5263904505button td {}

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T-Mobile Support

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Galaxy s8 text issue

reply from tmo_mike_c in Android products - View the full discussion

Hey there!

 

Did you still need help? Please check out my previous post and let us know. Thanks!

Reply to this message by replying to this email, or go to the message on T-Mobile Support

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Userlevel 6
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Hmm, that's interesting. Can you change the phone to 2G only and see if the message go through? I'm thinking there might be something going on with the Advanced Messaging feature for group messages. Please let me know if that sends.

No change in behavior.  What's strange is that it makes no difference on network or on wifi.  I caved and deleted the conversation and restarted it and the message went through.  This was not ideal solution but will have to live with it I guess. 

Userlevel 6
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Ah okay. I know that's not an ideal fix but it's one of a couple last resorts. I'm glad that worked and thanks for coming back to let us know.

i am having similar issues i can text every contact i have except for one. picture message will go through but word text fail. i can call this person and they call me they send a text i get it but i can't text them .NOW that's crazy

High end and high priced, Samsung Galaxy S8 is supposed to be a blast to use. And it really is, but only until it starts acting strangely.

Is there any fix to this?  My wife and I have an S8 and S8+, and we have been dealing with this issue since the update.  My wife called in to support and they instructed her to.do a factory reset of her phone.  This was a huge pain and did not fix the problem. 

We pay $100/mo and these phones can't even send a text message?!?  It is so frustrating!

i called samsung and they scanned my phone and found out along with the update came a bug.

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