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dns servers provided by home internet don't work causing intermittent delays.","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":162546},"lastPostingActivityTime":"2025-01-06T12:47:40.845-08:00","solved":false},"id":"message:162546","revisionNum":1,"uid":162546,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:181993"},"metrics":{"__typename":"MessageMetrics","views":4},"postTime":"2025-01-06T12:38:24.639-08:00","lastPublishTime":"2025-01-06T12:38:24.639-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" connected directly to sagecom 5688w firmware SGJi10205-1.2.B4 via wifi i am being provided dns servers fd00:976a::9 fd00:976a::10 that aren't pingable and don't resolve dns queries, why is that? i tried a factory reset it removed the duplicate dns entries for the ipv6 dns servers but as you can see they are coming back again. also network reset of the computer does nothing. same on windows 10 and 11. i prefer not to assign manual dns on every device that connects to my wifi. i assume it is a source of delays when programs try to use those dns servers and eventually time out and use the gateway 192.168.12.1 instead. also i ping google.com so you can see my ipv6 is working.   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I was supposed to receive a new phone after my trade in and the excuse was that the phone had water damage.  Great way to scam people. I will switch as soon I feel like it. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"52","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Forum:board:plans-services":{"__typename":"Forum","id":"board:plans-services","displayId":"plans-services","nodeType":"board","conversationStyle":"FORUM","title":"Plans & Services","shortTitle":"Plans & Services","parent":{"__ref":"Category:category:prepaid"}},"User:user:181961":{"__typename":"User","uid":181961,"login":"djh25","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:181961"},"ForumTopicMessage:message:162509":{"__typename":"ForumTopicMessage","subject":"Are members of local Search and Rescue organizations eligible for the Go5G First Responder plan?","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":162509},"lastPostingActivityTime":"2025-01-06T09:54:12.850-08:00","solved":false},"id":"message:162509","revisionNum":1,"uid":162509,"depth":0,"board":{"__ref":"Forum:board:plans-services"},"author":{"__ref":"User:user:181961"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-01-06T09:53:33.540-08:00","lastPublishTime":"2025-01-06T09:53:33.540-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Are members of local Search and Rescue (SAR) organizations eligible for the Go5G First Responder plan? There is conflicting information on different T-Mobile web pages: This First Responder Verification help page says that active volunteer members of Search and Rescue organizations are eligible However, on the online account profile first responder verification form, the first question asks for \"affiliation\" and the only choices are EMT or Police or Firefighter. There is no option for Search and Rescue, which is different from these groups (EMT certification is not a pre-requisite for Search and Rescue). 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I’ve had a chronic illness for 3 years now and recently had an especially rough patch. I barely have food in my fridge, let alone money for the 276.00 for three lines I pay. My phone got shut off and paid shortly after, and they charged me 30 PER LINE TO RESTORE which costs them nothing. I called today, was on the phone for over an hour. Explained my story, told him I would like to set up a payment arrangement but the down payment was 450.00!!! I asked him if he could calculate the total of my fees for 6 months and he also declined and also said he could not do anything about ANY of the fees that totaled a little less than half the bill. I have no choice but to get a new phone and deal with being in debt with tmoble. The CEOS of this company take advantage of people in a society where you can do nothing without a phone who barely have any money to begin with. Do not get T-Mobile or cancel it if you have it bc god forbid you get sick!  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"993","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Forum:board:other-devices":{"__typename":"Forum","id":"board:other-devices","displayId":"other-devices","nodeType":"board","conversationStyle":"FORUM","title":"Other Devices","shortTitle":"Other Devices","parent":{"__ref":"Category:category:devices"}},"User:user:181847":{"__typename":"User","uid":181847,"login":"bburger922","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:181847"},"ForumTopicMessage:message:162460":{"__typename":"ForumTopicMessage","subject":"Canon iX6820 printer will not connect to Wifi","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":162460},"lastPostingActivityTime":"2025-01-06T04:48:02.157-08:00","solved":false},"id":"message:162460","revisionNum":1,"uid":162460,"depth":0,"board":{"__ref":"Forum:board:other-devices"},"author":{"__ref":"User:user:181847"},"metrics":{"__typename":"MessageMetrics","views":50},"postTime":"2025-01-05T19:34:55.314-08:00","lastPublishTime":"2025-01-05T19:34:55.314-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I cannot get my canon iX6820 printer to connect to the router. I created a new network like I’ve read a lot on here and it still will not connect. Any other tips/tricks? I’ve been trying for over a week, feeling very frustrated! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"230","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:180548":{"__typename":"User","uid":180548,"login":"ssimak","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:180548"},"ForumTopicMessage:message:162427":{"__typename":"ForumTopicMessage","subject":"Security Tab on T-Life App Not Loading","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":162427},"lastPostingActivityTime":"2025-01-05T17:54:08.082-08:00","solved":false},"id":"message:162427","revisionNum":1,"uid":162427,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:180548"},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2025-01-05T11:56:59.325-08:00","lastPublishTime":"2025-01-05T11:56:59.325-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi All, I recently switched to TMHI. Everything works fine except that the \"Security\" tab on the T-Life app never loads. It always says, \"Oops, it looks like something went wrong.\" Any ideas? Thanks! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"202","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Forum:board:gateways-devices":{"__typename":"Forum","id":"board:gateways-devices","displayId":"gateways-devices","nodeType":"board","conversationStyle":"FORUM","title":"Gateways & Devices","shortTitle":"Gateways & Devices","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:181803":{"__typename":"User","uid":181803,"login":"Caroline071988","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:181803"},"ForumTopicMessage:message:162437":{"__typename":"ForumTopicMessage","subject":"Issue with creating 2.4 network- plz read entirely","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":162437},"lastPostingActivityTime":"2025-01-05T17:24:38.410-08:00","solved":false},"id":"message:162437","revisionNum":1,"uid":162437,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:181803"},"metrics":{"__typename":"MessageMetrics","views":69},"postTime":"2025-01-05T15:36:18.566-08:00","lastPublishTime":"2025-01-05T15:36:18.566-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello! Need to add another network- 2.4, and my gateway wont allow me to. Ive called and spoke with support but only keep getting error message no matter what was suggested. No solution. What would be next steps? 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