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WendcraFirst activity

asked in Android

Copy of paper bill

Where can I download a copy of bill or receive a paper copy?

7 months ago

wakkowarnerFirst activity

asked in Android

LG V60 powering while charging...

I just got an LG V60 (used). Everything on the phone works fine. The problem is that I turn the phone off every night. When i unplug the charging cable in the morning, the phone has powered itself back on. Is there some setting that I can change to stop this behavior? Let me know. Thanks.

2 years ago

honeybearFirst activity

asked in Android

55 and older for 2 people on plan. Why is my plan 79.66 a month?

We signed up for 55 + for 2. FREE phones included. Why do we pay 79.66 monthly? We are on autopay. Essentials 55+$55.00/moPlus taxes and feesApplied discounts and promotions:$10 AutoPay Discount

4 months ago

Charley000First activity

asked in Android

T-Mobile Wi-Fi Calling on lock screen S10+

For the last several weeks, on my lock screen on the Samsung S10+, instead of just saying T-Mobile on the stop of the screen, it scrolls T-Mobile Wi-Fi Calling. But I have Wi-Fi calling turned off. This started a few weeks ago and I have not been able to find a way to stop that in any settings on the phone, or on a Google search about the topic.Anyone know what do do?Below is a screen shot. But since it scrolls (right to left) you only see part of the message.

2 years ago

PowerWolf14First activity

asked in Android

Z-Flip 3 Power Off

My Z-Flip 3 has started powering off any time the phone is closed. I’ve gone to two different stores and not received any help at all, aside from an employee desyncing all my bluetooth devices and saved wifi networks and credentials. Went to the “local” repair shop location to be told that they’re not doing any repairs at this time (30 minute trip each direction during my work day), and the only option while attempting to file a claim is to replace the phone. I’ve looked online and apparently all that is needed is to replace the screen, but I can’t even reach a human being willing to talk about this option- anybody else having this problem, and any advice for how to get it solved?

2 years ago

EunsilFirst activity

asked in Android

after change device is not working the mobile network.

I upgraded my phone and changed the SIM card to a new device.Since then, mobile data is not working.I tried the Update Sim Card on the Tmobile site, but the Tmobile site does not work properly.How can I activate my Sim Card?

2 years ago

m1230wFirst activity

asked in Android

samsung galaxy watch

My wife wants a watch that she can receive phone calls and text messages but keep her existing phone and phone number. Can she get this with the galaxy Samsung watch? Does this watch connect to her existing phone?

2 years ago

glencansFirst activity

asked in Android

Revvl 6 Pro

My New Revvl 6 Pro will not turn off. is anyone else having this problem? When using the off button, it goes to Google Voice. And holding the button down it will after several seconds restart my phone. Does anyone have a recommendation?

1 year ago

TheCakeGuy50First activity

asked in Android

unable to send or receive texts from Android devices

just switched to T Mobile, and using our old iPhones with new Sim cards until new ordered iphones come in. We are now unable to send or receive texts from Android devices. This is a very real problem as we care for elderly parent and siblings all have Android devices.Please help as we cannot wait for 2 weeks without being able to communicate with siblings in other cities.

7 months ago

James ConleyFirst activity

asked in Android

How would I get the IMEI and Serial number from a phone that I lost (the box too) and was under sprint at the time?

I looked everywhere and I can’t find the box. I need these numbers so I can reset the phone number on my samsung account.

2 years ago

mikesgirl0421First activity

posted in Android

Sprint/TMobile S20 Ultra Android Update

Does anyone know when Sprint/TMobile will be sending out the Android 12 update??

1 year ago

SC-UserFirst activity

asked in Android

Why did your September 14 2022 release slick my calendar?!

1. If it needs to be wifi connected- detect that I'm not2. Only allow it is it is connected to ensure I keep all my stuffMy calendar was Full of appointments and it is SLICKED.All of my old ones are gone, new ones are gone. I'm here piecing together all of my appointments I had this week. Lost ALL of my Birthdays and Special Dates.BAD EXPERIENCE.

2 years ago

HakanaiSeishinFirst activity

asked in Android

How can I get T-Mobile to stop throttling MMS-via-E-mail

I do MMS via e-mail from my security camera system to receive motion alerts. When I was with Verizon I got them on time always, but with T-Mobile they get throttled and delayed as long as 10 minutes. How can I stop the throttling?

2 years ago

BillTooRookie

asked in Android

Samsung A51 5G

Pha=one calls keep going in and out and/or dropping. Even did this in T-Mobile store. Thinks it may be antenna problem?? Said phone is out of warranty. How long is the warranty for this phone, this type of problem.

2 years ago

rrpic6First activity

asked in Android

Group Texting with a REVVL V+5G

This REVVL V+5G has many flaws and quirks. I can’t seem to access group texting. There is no mention of the relatively easy process anywhere on this site. Any ideas?

2 years ago

taylortautFirst activity

asked in Android

Tmobile App Stuck "Setting up"

Hello, when launching the tmobile app on my S22 Ultra it is on the tmobile logo and on the bottom says "Setting you up" I cannot get past this screen. Uninstalled and reinstalled multiple times let it sit for 20 minutes plus nothing seems to be working. Restarted phone cleared cache. Please help!

3 months ago

Rbaldwin3131First activity

asked in Android

old phone wont connect to wifi

Has anyone else have trouble connecting an old phone that doesnt have a date plan (my childrens phone, only uses for youtube over wifi) that used to connect to wifi, but now will no longer ?? No networks pop up either to select to log into.

2 years ago

RichbikerunFirst activity

asked in Android

New visual voicemail

Hi,Just got updated from Sprint voicemail to T-Mobile visual voicemail. I cannot set up the free enhanced caller information feature. This is included at no charge as was when I had the Sprint version.I have called support several times and they can't solve the problem. Galaxy note10+.Thanks for all suggestions. Rich

1 year ago

GbscRookie

asked in Android

Call ends right away

cannot make an outgoing call - number appears then an immediate "call ended" message. Happens with all numbers

2 years ago

lilromeolocLearner

asked in Android

Why cant i trade in my paid JOD device towards a new device?

So i recently just paid off my lease for my samsung s21 ultra and i was looking to trade it towards a new phone. But every time i tried to upgrade, it tell me that i cant trade in my phone since it is a lease device. I spoke with a rep and they told me that, i will need to wait another 9 months before i can upgrade???!!!!!! I dont understand. I finished my lease and paid the purchase option but im still being told that i can not use the phone towards a new phone since it is a lease device. Can someone please explain to me, why pay off a phone for it to technically not belong to me?

2 years ago

Fastone62First activity

asked in Android

can't use text messaging

Why does my samsung galaxy note 20 ultra say free messages unable to send message blocking inabled

2 years ago

bradman117Rookie

asked in Android

Android 13 with VPN on causes calls to go to voicmail

It appears that T-Mobile has an issue with Android13 devices when using a active VPN connection. You cant call out or receive phone calls (auto voicemail). Some believe that the APN Ipv6 is the issue and have asked to attempt with Ipv4, I was able to get it working some how but now it inst working. I wanted to bring this to T-Mobile’s attention in case they are not aware of the issue. I am not the only one noticing this. Also, from my understanding. This works for other carriers. Its possibly a Google problem, but possibly a Tmo problem as well. I am on Pixel 6a, my buddy has this issue on Pixel 6 Pro and Ive seen this be a common issue in matrix chats. If there is anything I can do to help, or do to solve this issue. Please let me know.

2 years ago

dpcole72Learner

asked in Android

Error page when trying to activate Watch 5 Pro from S22 phone

Hi! I am trying to activate my new Galaxy Watch 5 phone this morning, replacing the Watch4. Paired with my S22 Ultra phone. I get to the point about setting up a mobile plan from the phone. I click on “sign up for mobile plan”… I then get “Webpage not available. The webpage at https://acms.msg.t-mobile.com/acms-entry-points/gll/activate could not be loaded because: net:ERR_NAME_NOT_RESOLVED”. I reset the watch and tried again. Same problem. Anyone else having problems activating?

2 years ago

nvs01First activity

asked in Android

Unable to perform software update on Galaxy s22 Ultra

When trying to perform a software update on my Galaxy s22 Ultra I consistently get the following message:Couldn’t download updateThe server has reached its daily download limit. Try again later or update using Smart Switch on your computer. Tried to reset the cache partition and rebooting with no success. It’s been happening for nearly 2 weeks now. Have attempted to update via wifi and through the tmobile network.

1 year ago

Cloey99First activity

asked in Android

software update malfunction

Every time I try and update I keep getting the server has reached its daily limit? Can anyone help?

2 years ago

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