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justaguyFirst activity

asked in Android

Syncup Kids app is stuck on the "Create a profile" screen

I have entered all the required information and clicked the Next button. Now the pink spinning wheel is mocking me, refusing to move me along. I have uninstalled and reinstalled the app, and restarted the phone. Nothing is allowing me to move forward. Help!

1 year ago

spoookeeFirst activity

asked in Android

Two Voicemail Notifications for Each Message

So I was Sprint and got the new T Mobile dual SIM card and had to download the T Mobile visual voicemail app. Ever since I get TWO voicemail notifications for each message. What's worse is one of them is DINGING like every 15 seconds until I stop everything I'm doing to listen to both of them. It renders the phone pretty useless for anything else. Can't hear the nav, music, or anything else just ding dong ding. I saw a similar post marked resolved but it's not. Still no answer. And before a T Mobile rep says to call you guys, I'VE TRIED THAT! You won't take my calls about it because I'm still on Sprint billing. Been trying to take care of that problem too but that's another nightmare. Help?

1 year ago

dws51First activity

asked in Android

esim transfer from iPhone 14 to Google Pixel 7, how to do this on my own?

I can do this iphone to iphone, but not to Pixel 7. I switch phones a lot, so I don’t want to call customer service.

1 year ago

Jacob JarvisFirst activity

asked in Android

T-Mobile REVVL V+ Android Version 11... no guarantee REVVL V+ "that the Android Version 12 or 13 will be released"

“The agreement to support a new software update does not guarantee an update will be released.” T-Mobile REVVL V+Software version: Android 13*Phase: DevelopmentT-Mobile and the device manufacturer have agreed to support a new software update. The manufacturer is working on it!https://www.t-mobile.com/support/devices/software-updates/t-mobile-revvl-v-plus-android-update*“The agreement to support a new software update does not guarantee an update will be released.”Updates must complete the development process and T-Mobile certification to make sure you get the best quality software

1 year ago

tmhotspot5895Speaker

asked in Android

New Galaxy S22 and a couple questions

New customer, new S22.HOW do I reduce the ring time on THIS phone? Using **61*321**00# and substituting a value between 5 and 30 (in increments of 5) doesn’t work. Says it’s an invalid MMI code. Neither does using 101 in place of 321. Right now the default appears to be 30 seconds, and I need to shorten it.On my previous phone, a Moto G7 Power, when a call came in, I got a display on the screen with “Answer”, “Decline” or an option to “Tell me more”. The caller would then have to provide more information, and I could then either answer the phone or decline the call. HOW do I get that display on the Galaxy S22? I can’t figure out what it’s called, so I don’t know what thing to get in the Google Store.Thanks for any help you can provide.

1 year ago

Bod67894First activity

asked in Android

Unlocked s21 FE still waiting for android 13

Been waiting for a while and much of the other US carriers have gotten it. When is T-Mobile going to finally come out with the update?

1 year ago

RadinFirst activity

asked in Android

Lg G8 android 12

When will android 12 update for Lg G8 device

1 year ago

aortizFirst activity

asked in Android

Update Failed on Revvl V+ 5G

Hello T-Mobile I have an problem with The Update System I was trying to update but update failed due to installation problemI try again but it failed many times can you tell me why it happen or I think it's better sending me ota fileCurrent Security patch: December 5 2021

1 year ago

s85205abFirst activity

asked in Android

my phone has been rooted

I started having issues my new phone and I found out, My phone has been rooted with busy box, and on my account says MSIDNS added on 12/7. I didn't do either. I need my phone secured. Please help.

1 year ago

BxsplicerFirst activity

asked in Android

Found Phone

Found a Samsung A21 today.It was not charged so I charged it.Upon turning it on to see if the owner would call or if maybe I could access contacts to call to find owner. I discover that its set up like its new. Only it says it has been factory reset and would need the Google account to activate. Should I take it back to T-mobile and see if maybe they can find the owner?I found it in my community and I figure it must belong to someone here.

1 year ago

Detroit1701First activity

asked in Android

Messages no longer flash screen and this stupid bubble thing....

Samsung S21 your latest "mandatory" update no longer allows my phone to flash when getting a text message and has this stupid bubble that I have to drag to make it go away. I have no clue how to get back to the old settings.

1 year ago

everjenkHelper Level 1

asked in Android

xcover6 pro voice text not supported on this device

I switched to the xcover6 pro from a s20 ultra. I am used to using android auto and send occasional texts. it seems I can't voice text with the new phone. it says this function is not supported on this device? I went over the voice to text settings but it keeps telling me it is not supported. I can't believe the new phone doesn't support it.

1 year ago

JadawinFirst activity

asked in Android

Samsung Galaxy XCover6 Pro // Samsung Galaxy Xcover Pro 2 availability for TMobile?

Is there a schedule of availability for and from T-Mobile in the USA for the Samsung Galaxy XCover6 Pro, also known as the Samsung Galaxy XCover Pro 2, released 2022-July-13?I see that it has band 41 for 5G, band 12 for XR 4G LTE, Bands 2, 5, 4 and 66 for 4G LTE...even covers 3G and 2G bands, so it SEEMS suitable for TMo to me, but I’m just comparing screens of data. :)I also see that it’s selectable from https://www.t-mobile.com/support/tutorials/devices//samsung so, I’m hopeful. :)If there’s somewhere I can find information like this as a non-employee user, please educate me!

1 year ago

ShelPFirst activity

asked in Android

Android: is there a setting for no notifications while driving

Is there a setting I can use to have android automatically shut down notifications while I am in a moving vehical?

1 year ago

searchless1First activity

asked in Android

How to copy ALL/BULK texts in a thread?

I am changing my phone and have HUNDREDS+ of texts with 25+ ppl. It would take several days to copy one at a time. PLEASE show me how to copy BULK texts.Apps?Videos???? T-MOBILE® REVVL V+ 5G.copy to google acct.

1 year ago

No1truckerFirst activity

asked in Android

double up on pictures

I have a One Plus phone. It has both T-Mobile Gallery and Google’s Photos app. seems like when I take a pic. or download a video or whatever both apps make their own copy. Is there a way to sync the two or do I have to delete one or the other?

1 year ago

Dryheat122First activity

posted in Android

Latest Phishing SMS text

Been trying to find a way to report this to T-Mobile support via message but apparently this is not possible.Watch out for this message via SMS. Seems like you'd have to be pretty oblivious to fall for it, but I guess some people do or they wouldn't try it.

1 year ago

yromoserRookie

asked in Android

Updating Phone months after switching from Verizon

SO i switched from Verizon to T-Mobile and i took my phone with me.. APN shows T-Mobile service and i have had their service for a few months now. anytime i try and updated my phone it says it can’t because it's pulling up Verizon. am i not going to be able to update my phone?

1 year ago

Mark59First activity

asked in Android

T-Mobile REVVL 5+ 5G Wireless Charging

I can’t tell if this device can be charged with a wireless charger

1 year ago

IRRITATEDFirst activity

asked in Android

SYSTEM UPDATE

is anyone else having issues since the last system update this morning - now my phone restarts incredibly slow and most all of my apps are slow or won't load at all or crash on me BAD BAD UPDATE TM 🙄 JUST ABOUT DONE WITH YOU PEOPLE and when I attempt support I'm told I will be charged for support - PATHETIC!

1 year ago

eric_GFirst activity

asked in Android

Samsung S21Ultra 5G Light Green Screen

Samsung S21 Ultra 5GPhone recently updated. Issue started when display was dark mode, but now applies to either display mode. When phone turns off via the power button, not full shut down mode, after a one or two seconds the display screen has a faint green glow. It is like it is starting up, but doesn’t. This is a recent issue, I don’t know if it has to do with the version update. Other than the last 48 hours, have never had this issue. I have turned it upside down and in dark, still happens, so not sure what else to try.Thanks

1 year ago

JMJRookie

asked in Android

SONY XPERIA 1 IV WI-FI CALLING PROVISIONING

Why doesn't T-Mobile provision Sony Xperia phones with Wi-Fi Calling abilities to use the feature? Is it a hate thing??? From what I hear, the phones work on WiFi calling when on Mint Mobile, Metro PCS etc (which use T-Mobile networks) but when a T-Mobile SIM is used, we get no Wi-Fi calling option. When I go into engineering mode, it clearly shows Wi-Fi Calling isn't provisioned.

1 year ago

marbaby58First activity

asked in Android

Has Anyone Else Received Android 13 Update and your Phone is messed up?

I received the Android 13 update back in mid to late October. It has messed up several things on the Samsung S22+ phone. For one, I no longer have the ability to set my phone to auto reboot each day. The settings no longer has the selection to set that parameter. Also, my screen used to light up when I got a new message, that no longer works and no means to fix. Is there going to be updates to correct these issues? I am NOT happy I had that piece of garbage pushed to my phone when it clearly isn’t ready and still has bugs.

1 year ago

ZanyOnezFirst activity

asked in Android

Fitbit stopped working, when will I see an update to Android 13 for my Fold 4?

This last week my Fitbit stopped syncing to my Fold 4. I thought the Fitbit Charge 4 just died, so I ordered a new Fitbit Charge 5, but I can’t get that to sync either. I was online with Fitbit for almost an hour, with no solution. It seems this is caused by Android 13. I see a fix is in the works for Android 13 for the Fold 4, but I don’t know if it will resolve the issue or when that fix will be released. Is there a place that I can get more detailed answers? I’ve already checked here: https://www.t-mobile.com/support/phones-tablets-devices/software-updates, but it doesn’t answer my questions, it just says my device is in development. Not whether it will fix the issue or when it will come out.

1 year ago

tmo_mike_cCommunity Manager

published in Android

Official Pre-Order Thread: Samsung Z Flip3 5G and Z Fold3 5G!Blog

Whether you flip or fold, Samsung has the device for you. The newest gadgets in the Samsung family are here for fans of innovative new tech! Samsung Z Flip3 5GHaving an improved device for your changing lifestyle is a big deal. Fortunately, the Samsung Z Flip3 5G has the updated features that meet your needs. The 1.X" cover screen is prominent and makes your display even easier to see. The Qualcomm Snapdragon 888 processor means you can use your apps and other features quickly. Samsung Z Flip3 5G is water-resistant, protecting your phone from liquid exposure. The stereo speaker gives you quality sound while listening to your playlists. With Hideaway Hinge 2.0, your unfolded screen is solid. Staying connected is a difference-maker. With low-band, mid-band, and mmWave technology, you have access to coverage in a select number of outdoor locations, where T-Mobile has supported millimeter wave 5G coverage.Key FeaturesLarger 1.9" notification displayQCOM Snapdragon 888 processor5G mmWave ca

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1 year ago

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