Android

Samsung, OnePlus, LG, and more!

  • 1,823 Discussions
  • 11,756 Replies

1823 Discussions

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magenta7631190First activity
asked in Android

Note 8 Unlocked

Hello , when will Android Pie come out for the Note 8 ?

2
adam1988
3 years ago
M
magenta3903539First activity
asked in Android

Android 8.0 Oreo update battery issue

My family downloaded the new android 8.0 update on our Samsung galaxy j7prime phones and now our batteries charge very slowly and as soon as it comes off the charger it drains really fast. My phone was at 45% and was on the charger for 5 hrs to only find it at 70%..How do we fix this!!!!

30
M
3 years ago
joegamer
joegamerFirst activity
asked in Android

Xperia Xa2 Ultra VoWIFI

I have the Xperia XA2 Ultra, I checked with Sony customer support about VoWIFI, they indicated this device is able to utilize VoWIFI. Is there a way to update our service to open this functionality? Or is the T-Mo network unable to support VoWIFI for this phone? I setup the e911 address for all the phones on my account, my Moto phones both are able to use Wifi Calling, but my XA2 Ultra still does not. Is it possible my SIM card needs to be replaced? Is there a d/l link for the "T-Mobile WiFi Calling software"?

3
snn555
Pillar
3 years ago
M
magenta3869376First activity
asked in Android

I can't unlock my Samsung Galaxy Avant

I followed the instructions here to try to unlock my phone that I have had for years. Mobile Device Unlock: Samsung Galaxy Avant They did not work.After waiting to connect, it gave me "Failure in processing the request. Please reboot and try again." It still did not work after restarting the device. The error said "Unable to connect to the server at this time. Please try back again later.Please help my unlock my phone.

7
gramps28
Pillar
3 years ago
S
stevegreenleeFirst activity
asked in Android

Samsung Galaxy J4 compatible with T-Mobile?

Hi there. Is the Samsung Galaxy J4 compatible with T-Mobile? I assumed it is because it's GSM, but on a website I was going to buy from someone there said it's not compatible with T Mobile.

2
tmo_amanda
Employee
3 years ago
D
doubleoazn03First activity
asked in Android

Phone not blocked after account sent to collections

Times got tough and I couldn't pay my cellphone bill. It's up to 1600 now and they sent it to collections. They want all the devices back. They blacklisted and blocked all the devices except mines. Earlier this year before all this my note 5 stopped working and I got a replacement through samsung thus having a different imei number. I did a imei check on all the device on the account. All of them blacklisted and blocked except mines.My guess is that they don't have a record of my new imei due to replacement in tmobile's system. I have another tmobile account and use my Sim in that phone. My plan is to return all the remaining devices and keep mine since it still works and eventually pay the account off and close it some time down the road.My question is should I keep it? Are they going to eventually figure it out and block/black list it? Cause I have a couple of weeks to return the devices before they won't except them anymore. Did I find a loop hole?

8
gramps28
Pillar
3 years ago
M
mdyoung666First activity
asked in Android

Using Gear S2 After PBA Replaced.

I sent my Gear S2 to Samsung for repair. They replaced the PBA. Once I get it back will I need to go into a T-Mobile store or will it still work with the phone number assigned?

2
M
3 years ago
J
johnstrasburgerFirst activity
asked in Android

Speakerphone?

Does a Revvl2 have a speakerphone?  If yes, how do I turn it on?

1
snn555
Pillar
3 years ago
M
mswebravenFirst activity
asked in Android

LG v20 - Home Screen Ghosting In Apps After New Firmware Update!

My LG v20 phone was spooled for a firmware update today and I let it update, as soon as it had updated and rebooted I immediately noticed when launching some apps that the Main Android Home Screen (icons and widgets both) was ghosted in the background of whatever app was running, it's faint and it slowly fades away in some apps after give or take 20-30 seconds but sticks around in other apps indefinitely...This is also happening occasionally on the 2nd screen at the top where some notifications and icons are ghosting from the lock screen once unlocked...Seems to be some kind of overlay issue, as it's not apparent on all apps or even universal in the app, for example, if I run the AOL app, the ghosting is only visible on parts of the app where videos are being displayed, and in other apps how much ghosting seems to depend on something else, but it's primarily on the edges...  The ghosting effect also seems to slowly diminish the longer the phone is unlocked, but not go away entirely...I

17
M
3 years ago
M
magenta7548565First activity
asked in Android

No Update for samsung s7 edge smg935tuvu4apk1

HiWanted to know that when will the update release for the model its been a yearother models are updated while i havent received yet

8
tmo_mike_c
Community Manager
3 years ago
2
26kickFirst activity
asked in Android

Is RCS on Pixel 2 XL?

Hi all,Does RCS work on the Pixel 2 XL? Obviously it's not a T-MOBILE branded phone but I'd love to have the functionality RCS offers over SMS.Thanks!

14
G
3 years ago
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lijenkinsFirst activity
asked in Android

How do I find the serial number in this phone?

I am currently trying to find the serial number in my phone and I have looked everywhere in system settings and can't find this anywhere! Can anyone please help?????

2
M
3 years ago
M
magenta7505147First activity
asked in Android

T-Mobile RELOCKED an UNLOCKED PHONE

I have a Galaxy s6. It had been unlocked for 3 years. I cancelled the phone number that was associated with the now closed account and T-Mobile RE-LOCKED the phone. I have requested an unlock code which I have and on the unlock device app ON the phone,  it says the phone is permanently unlocked, however it is NOT unlocked and I cannot use any other sim card in it.As I am now living in another country this essentially renders my phone useless. I have spent countless hours on the phone with T-Mobile, nobody can tell me why it was RELOCKED and nobody can give me a solution to get it UNLOCKED.

7
natey2
3 years ago
E
edward.franckowiakFirst activity
asked in Android

cardboard app for LG Leon

I tried to load a cardboard app from google play and it says it's not compatible.What VR app is compatible?

2
tmo_chris
Employee
3 years ago
I
ianmwsFirst activity
asked in Android

Please fix this issue on Oneplus 6T

I have had all of the Oneplus phones so this has never been an issue. Since you guys released this phone the proximity sensor is not working right and I always hangup dial out or mute calls with my face. The way the sensor has worked since the beginning is it will turn off when you phone is near your face. If you hit the power button during a call the phone should stay in the screen off position even if you move away from your face during the call.Please fix where if in a call and you tap the power button the screen stays off during the call regardless of if your face is or is not near the handset.Thanks

1
syaoran
3 years ago
M
magenta1425632First activity
asked in Android

Note 3 Bluetooth & Wifi won't turn on

Hello Everyone,About a week ago my bluetooth and wifi suddenly quit working - neither one will stay on. I can get a faint green light, then grey again and nothing. I cannot sync anything, connect to anything, yet I can surf the net no problem. I have taken the battery out, nothing. Somebody help.

3
snn555
Pillar
3 years ago
simataas
simataasLearner
asked in Android

Android 8.0.0 update for Galaxy S8 & S8+ broke Microsoft Exchange. Fixes?

Did anyone else notice that the Oreo update to the Samsung Galaxy S8 & S8+ broke the Microsoft Exchange account?  My email stopped syncing for some folders, like Sent items (I use the stock email app).  Reboots, adjusting settings, nothing worked to get my Sent mail folder to sync with the server.  I decided to remove the account and reinstall it.  However, while you can remove the account it cannot be restored.Is there a fix for this?  I tried other apps (gmail & Outlook), but still could not connect to Microsoft Exchange.  Finally, my only option was to connect to my email account (@msn.com) via manual settings through IMAP mail.  I don't know what the downsides are for not having Microsoft Exchange set up, but it wasn't too long ago that Microsoft forced the switch to the exchange (if I remember correctly).  As far as I can tell the IMAP settings are working, but there are no options to sync contacts, calendars, etc.  It was quite frustrating to waste hours today trying to f

11
simataas
3 years ago
S
shine7First activity
posted in Android

LG G4 NOT SUPPORTING REL-JIO SIM VOLTE CALL

Dear Sir  i am from india , Amrit sandhu , i have lg g4 T-mobile device i have major issue in my device .issue is that, i am using rel-jio 4g network and i am not able to call during data disabled, but, when i enabled the data it works . it seems very awful because i have to enable data all the time during makes call. due to this it consume more battery of my device ,so that please tell me soloution of this problem .

3
tmo_marissa
Employee
5 years ago
lawaynescott
lawaynescottFirst activity
posted in Android

I have a LGG2 and one day most of my pictures were gone. WHY?

Why is most of my pictures gone on my LG G2?

2
tmo_marissa
Employee
5 years ago
R
rbrt_kFirst activity
asked in Android

Samsung S7 Edge Nougat Update Fails

It gets 31% through the "Android is updating", process, then kicks out to the white T-Mobile bootup splash screen and starts up. After startup I get a notification that the software update failed, and then eventually a popup about log data having been gathered and the option to report it - where I pick "Report". This occurred a week or so ago on the automatic OTA update, then several times today on manually initiated OTA updates Tried various "fixes" found on this forum and elsewhere:1, Wipe Cache - wiped successful but encountered same failure on subsequent manual software update attempt.2. Factory Data Reset - reset successful but subsequent manual sw update done prior to google login had same failure.3. Did Google login then another manual software OTA update - same failure.4. Attempted to use Samsung Smart Switch (V 4.1.17022_20) app on PC to phone. Supposedly the PC app is supposed to offer to update the software when I connect via USB, but no. It reports that "Your device softwar

15
R
5 years ago
V
vsal4First activity
asked in Android

Note 4 lock button doesn't work. I cant lock, turn on, or turn off my phone...help

I have a note 4 and my lock bottom stopped working. I can't lock my screen, turn it on or off. Not sure what to do.

2
tmo_chris
Employee
5 years ago
S
shadatoney1First activity
asked in Android

What is cast to nearby device what can I do to stop it from popping up, What is cast to nearby device what can I do to stop it from popping up

2
tmo_amanda
Employee
5 years ago
B
babyeefreakFirst activity
posted in Android

How do I turn on my htc desire 530?

I  just bought and receive  a  new htc desire 530,  turned it  on just fine  right from the package it  has 60%  battery, I put in my sims  card from my old phone...  and  restarted the phone ... but it went  black and won't come back on  what did I  do wrong???? why isn't it coming back on???

2
tmo_marissa
Employee
5 years ago
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