Android

Samsung, OnePlus, LG, and more!

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2133 Discussions

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GeezingInVAFirst activity
asked in Android

Why Isn't Pixel 5 Listed As A Supported Phone?

My phone is listed in my account as Unknown. When I went to look for a listing of T-Mo supported 5G and 4G LTE phones, the Google Pixel 5 is not listed. The older Pixels back to the 3 are okay. The online chat agent said the T-Mo engineering group is continuing to research the Pixel 5’s compatibility. On a ten-months-old phone, which will be overtaken by the Google Pixel 6 in a few months? I don’t understand.

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syaoran
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2 years ago
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storkfhFirst activity
asked in Android

Galaxy s8+ crackling speakers??

My S8+ recently started making a loud crackling noise. I didn't drop it or get it wet. I know it isn't a hardware issue, because I can open certain apps and hear the crackling even when the volume is all the way down. It mainly happens with videos on Facebook or videos on Snapchat. I've tried the speaker cleaners on youtube, but those didn't work. Also, I just installed the latest software updates and all my apps are up to date. Any ideas?

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2 years ago
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CENSEOFirst activity
posted in Android

Samsung S8 plus error: "T-mobile has stopped working"

So I have this issue where my phone for the past 20 minutes has been getting this error message that says "T-Mobile has stopped working" and it only gives me 2 options:app info and close app.I click close but that doesn't actually do anything and one second later I get the exact message again. App info brings me to where the app is located in my settings, and now for some odd reason it is stopped doing it to me now after I opened up my browser and went to the T-Mobile website. After typing this all out it is DOING IT AGAIN. So I'm not really sure what's going on here if anybody has any more information on this topic I really need to know.

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2 years ago
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KarlaFirst activity
asked in Android

text messages show up as needing to be downloaded

I have the moto 5g ace. When I receive group text messages I have to click on download for every single text message. I was at a T-Mobile store today and text support looked at my phone and said all settings are correct, it's just the way group text messages are received. Is this accurate?

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2 years ago
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aanderson6899First activity
asked in Android

settings

How do I change color of the text message box on the T-Mobile Revvl 5G phone?

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2 years ago
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LeannaMaeFirst activity
asked in Android

network anomaly

Hello. I have a Samsung galaxy S20 ultra and it keeps saying "network anomaly". I have reset my network connections. My McAfee has been ran and swept for viruses or breaches.  Is there anything I can do or should I just head up to tmobile??My phone also doesn't get calls all the time. My texts will ALL come through 3hrs later at one time like a text bomb. Thanks for your time. 

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2 years ago
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BlueSpartan076First activity
posted in Android

Has Sprint Enabled Youtube's Restricted Mode?

I am getting a problem about my youtube app on android that started a couple of days ago. Youtube, for some reason now has Restricted Mode on and is telling me that it was enabled by the Network Administrator, even on data. Is this Sprint doing this? Also the Restricted Mode switch is greyed out and i cant disable it.

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2 years ago
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richking503First activity
asked in Android

two phones with the same number

I am currently using an Iphone 11, but I also have an Android Edge phone that is currently not registered.Can I have the same number working on both cellphones? I would like to switch between these devices. 

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gramps28
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2 years ago
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JustinTFirst activity
asked in Android

Samsung Galaxy Note 20 5g ultra

When will this phone be available on the Tmobile website. It's been 'out of stock' for awhile. (Samsung Ultra Note 20 5g)

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2 years ago
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larabyFirst activity
asked in Android

how can I sync visual voicemail automatically?

I have galaxy S-5 with android marshmello and visual voicemail is not working. It won't sync automatically and I can't find where to set that. It does not show if I have a message waiting on the icon on my home page. Can you help?

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2 years ago
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williams323aFirst activity
asked in Android

Full bars but phone says "emergency calls only"

My phone has full bars but the 4g let logo isn't there. I go to call or send a text or use data nothing work and a pop up comes across my screen saying "emergency calls only". This has happened multiple times in multiple locations including in my kitchen. I have a Samsung Galaxy s5 that I brought over from At&t. It there something I have to change in my phone. Also when making phone calls when my phone does say 4g let it has a long delay before it starts to ring.Please help me understand why

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2 years ago
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RenoGuy75First activity
asked in Android

Visual Voicemail won't Activate due to "Associated with another account"

Has anyone had the same problem that I’m having? I bought my brand new Tmobile branded Samsung Galaxy S20 plus direct from Samsung.I’ve never had this problem with any previous phones that I’ve had.Whenever I launch the visual voicemail app, it keeps on saying associated with different account.  Want to set up and activate? Yes or NoI click yes, then it activates.  And shows that it’s set up.But as soon as I either close the program or just close the app window by swiping the app page up to close it, and then I tap on the app icon to launch it again, it shows me the same window saying associated with different account and if I want to activate.  (If I say no, then it just closes the window/program.)I’ve talked to Tmobile about this.  The tech was very nice, even deleted my voicemail setup from their end to start it from scratch hoping it would clear up this error.I’ve also deleted, uninstalled, cleared cache, at least 4 times and rebooted...no changes...once I install, same window and

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2 years ago
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magenta2044381First activity
asked in Android

Motion photo option gone

No longer have option for motion photo Note 10+ since most recent update. Any help will be appreciated.

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2 years ago
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hobbes09rFirst activity
posted in Android

I keep receiving text messages as the e-mail form of phone numbers, and people receive my texts the same way, if they receive them at all.

How do I stop this?

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2 years ago
marcaronson408
marcaronson408Rookie
posted in Android

One way audio problems

I've been having intermittent 1-way audio problems for the last several months. (I can't hear the other person but they can hear me.) I am *not* using WIFI calling.  There were times when it would happen multiple times in a day. Then it totally went away. Now it's happening again, but less frequent -- probably 1x-2x/week instead of multiple times per day.  It happens from multiple locations. My device is an LG G4 Marshmallow, standard T-Mobile firmware. (ie, No custom ROMs) I have tried with VOLTE both on and off...it seems to happen either way, although it seems to be less frequent when VOLTE is turned on. Of course, the issue being intermittent in nature, it is difficult to be sure that VOLTE on/off is having an impact. Is anyone else having this problem or have suggestions for resolving? T-mobile is sending me a replacement device. I have mixed feelings on the odds of that helping, but will try it out. Thanks! Marc

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2 years ago
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broncop3t3First activity
asked in Android

Note 20 Ultra 5g Update

I have a Sprint Note 20 Ultra 5g on the T-mobile network and I am still on the Feb 2021 security update with software version - N986USQU1DUB5. On the T-Mobile site it says that N986USQU2DUC8 was released on April 14, 2021. (https://www.t-mobile.com/support/devices/android/samsung-galaxy-note20-ultra-5g/software-updates-samsung-galaxy-note20-ultra-5g#steps2) How can I get this update for my device? 

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2 years ago
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AngieEllenFirst activity
asked in Android

Why am I receiving texts from the future?

I'm recieving Texts with a Future Time Stamp. Last night/Morning at 1:28 am I received texts from 2 different people that were replys from a text I sent them over 2 weeks ago.  The texts I recieved are stamped with todays date but the time is stamped for hours later.  These texts caused a panic last night when my recently brokenhearted Brother's text only said "Blew up" Thank goodness my level headed Husband open the text conversation. Can anyone tell me what I can do or check so that doesn't happen again?P.S. I live in Oregon. the time is currently 9:00 am on April 22nd and I have a Sprint Galaxy Note 9 

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2 years ago
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JeffC73Rookie
asked in Android

samsung Ui 3.1 update

When are you going to push out the update for ui 3.1 to the S20 unlocked? If it had to do with the t mobile software, the unlocked doesn't have any that should affect an update. If the S21 can run on the network, then updating other phones should work. Verizon is already pushing the update to the S10 series which is a phone you can't even buy anymore. Its pathetic that a flagship phone doesn't have the update yet when Samsung announced it is available for the S20 almost a month ago. Please hurry up. I know there will be some big fixes that I've been waiting for. Most of the 3.1 updates don't even have anything to do with a network. Its mostly stuff that would work offline also or can utilize wifi. 

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2 years ago
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lynn8First activity
posted in Android

Is anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?

I tried to make a video call and was told that someone tried to call me with video and the message of video calling unavailable popped up and switched to a regular voice call. Any idea why this is happening or how to troubleshoot this?

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2 years ago
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ZinnaerrisFirst activity
asked in Android

OnePlus 7T pro McLaren Android 11

So the Android 11 update was released by OnePlus a couple weeks ago now… When will the T-Mobile version of this phone get the update? It’s kind of disappointing constantly dealing with delays with updates for this phone.

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tmo_mike_c
Community Manager
3 years ago
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Disney-DadFirst activity
posted in Android

MMS not working with Data off and WiFi on for Samsung Galaxy S20+ (NEW)

So I purchased a new phone and switched from Verizon. Only 2 days later, I noticed that I can’t send a regular basic picture text or Image (MMS) to anyone or receive them while on my Work WiFi and my Data turned off. I can’t even text in a group text that consist of 6 to 7 people? I have always owned Samsung and my previous Galaxy S9+ for 3 years, I have always turned my data off and turn my wifi on and everything ran Smooth. I am needing some help or clarification on whether if this is a T-Mobile thing compared to what Verizon was working for me?  No 1 at the store seems to be of any help or understanding unless they use Samsung. They would just say, they’re an Iphone user and so forth.  I have NEVER had to turn my data on just to send a Picture text or receive and text in group chat (MMS) I have always turned my WiFi on and data off for years and it worked fine until I switched to T-mobile. Please help.  

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3 years ago
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brycewat808First activity
asked in Android

Pixel 3a call audio drops

I have a Google Pixel 3a that I bought from T-Mobile as soon as it came out.  Recently I have experienced audio drops where the caller on the other line can't hear me and it now happens to 100% of the calls that last more than 10 minutes.  These are not full call drops, Just a malfunction in the audio somehow. I  looked into Google forums and found out that many other users on T-Mobile who have the Pixel 3A are experiencing the same problem.  Has anyone else here in the T-Mobile community experience this?  I tried calling customer support but now they have covid 19 hours and are closed.  Any thoughts or help from the community would be appreciated or even anyone in T-Mobile for that matter.

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3 years ago
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gene20354Novice
asked in Android

RCS is not working Unlockked S21 Ulta

I just received my unlocked S21 Ultra from Samsung.  Using the stock messaging app RCS is not working.  Is this a limitation of an unlocked phone?  Are there any workarounds or plans to fix this in the future?

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syaoran
Pillar
3 years ago
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Ops-YakiRookie
posted in Android

S20 FE android 11 battery drain issue

updated my s20fe today to android 11 over the weekend i let the phone sit and drain it only lost like 5% sunday I do the update today and it dropped 80% in 5 hours

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3 years ago
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xlabsFirst activity
asked in Android

Using phone sim in tablet

I asked my question in But it looks like the issue has been marked as solved without a clear answer. So starting a new topic.If I use my phone sim in my tablet, can i use the tablet as my phone. I understand about the separate data line for tablet, that is not what I’m asking though. Data works with my phone sim in the tablet, but voice calls are failing, need quick help please. My phone is broken and not able to get a new phone at this time, i want to use my tablet as phone, please help. Thanks!

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gramps28
Pillar
3 years ago
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