The stock messaging app in the LG Aristo has a repeat notification feature. It used to work flawlessly. I purchased one in the spring of 2017. The feature stopped working in the summer of early fall of 2017. I thought it was due to physical damage. I purchased another new one recently and the repeat notification feature did not work on the new device. I received a warranty exchange and the repeat notification feature did not work on that device. Tested on one other Aristo device in the household and again, repeat notifications didn't work.
Finally got a technical support person on the line at T-Mo (after multiple calls to Customer Service and offers of exchanges, but no knowledge of technical issues or offers to speak with technical staff, prior to me asking...and don't get me started about the warranty exchange fee!) and he tells me there is a known issue with Android devices receiving multiple notifications and that the feature was disabled. He couldn't tell me when or whether it was T-Mo or LG or which other devices the feature may be working on. This leaves me with more questions.
Was the tech support person confusing the feature, "Repeat notifications", with the issue of "duplicate notifications"?
I can find no detailed change log of the maintenance or security updates to know when this feature was disabled or confirm what I was told?
How can I find out what other devices sold by T-Mo either have this feature working or disabled?
If T-Mo sells a phone and disables features with no notifications or warning or fails to provide change log information, how can I trust anything I purchase from them?
The feature is important to me since the device doesn't have an LED notification light and doesn't turn the screen on when a new notification arrives.There is no other way to know you've missed a notification without either manually checking or using the camera flash as a substitute to the LED notifications. Third party apps are available on the Play store but this shouldn't be necessary for a feature the phone has but has possibly been disabled.
Best answer by tmo_lauren
I am not sure I am going to wind up with much luck, but I can reach out to our LG content owner and see if they have any insight. We as T-Mobile don't have many options to disable things post release (manufacturers handle the lions share of updates, our input is primarily for things like the tmo app etc.) since we don't dev the updates, but we can try and see if this is an upcoming known issue or if there is any backdoor solution documented somewhere.
I'll do some digging and check back in!