LG G7 phone is getting constant LG IMS keeps stopping message/
Best answer by SocialCatastrophe
View original
Page 3 / 3
Userlevel 1
Same issue here with my G5 and wife’s G6. I am curious - is this happening nationwide/worldwide? I live in Nashville. I have tried all suggestions - nothing working.
Hawaii here.
Userlevel 1
Wake up, people. This is intentional for multiple reasons. Those running the current sh*t-show in this country want us all on 5G and want us buying certain phones. We are heading down the path of being tracked like the citizens of China who are trapped, starving, unarmed and enslaved.
We all just hit “another brick in the wall” as I, too, had the error code show up this morning. Are you creep-ed out yet? You should be.
Yeah if all we know it's China doing this and want us on G5 so we can get the zap too when they hit the switch.
Isn't T-mobile a part of it too? I heard something about that.
Well I'm sure T-mobile can't stand our phones. I believe the LGs are the only phones they probably have the most trouble with or hardest ones to get on board than the others.
Userlevel 1
t mobile is blaming LG……..Lg is not answering phones…..since lg is no longer making phones they could care less……...tmobile should be required to give us comparable phones to solve our issue. We bought these phones from them in good faith. Something lg has done has made them for the most part useless.
Probably made in China. You know how that goes.
Userlevel 1
I think they going lock me out of this forum. If you don't here from me that my phone was fixed, send out the search dogs. BTW I'm not suicidal.
Userlevel 1
I think they going lock me out of this forum. If you don't here from me that my phone was fixed, send out the search dogs. BTW I'm not suicidal.
You all don't by any chance happen to be patriots are you? You know... Might get the boot if I say it. That could be a reason?
PHONE WORKS NOW Turned off Wi-Fi and WiFi calling. Still able to send messages and make phone calls. The IMS message stopped for now. Battery was draining real fast too and now it isn't.
Userlevel 1
I have tried everything, I called Tmobile and LG customer service and no help. LG customer service referred me back to Tmobile. I finally did a factory reset and the error message popped back up. Also did a network reset and still no help. At this point the phone is hard to use because i keep having to close the app. If I call insurance for a new phone will they send me another LG G7 with the same problem. Also LG customer service told me there has been no updates to the phone. Tmobile told me they do not have a fix either. This is really crazy to have companies have no idea what to do.
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother’s v20. At least for now…
And it is completely absurd that LG/TMobile are telling people to factory reset.
Tried, No joy,
same - did nothing for me.
LG G5.
The com-lge-ims-rcsprovider force stop and clear data/ cache worked to get the pop up from coming up, but if I enable wifi it pops up again.
My data isn't working at all.
Userlevel 3
I see that “Force Stop and Clear Cache” now has a “green check mark” and “best answer” badge. I am sure the poster provided the information in good faith. Unfortunately, those actions to not work for the vast majority of people, as evidenced by the hundreds of postings on dozens of forums and websites… people are trying “Force Stop and Clear Cache” and for nearly all of them, it is not working. It did not work for our two phones, nor did any of the other false fixes posted on YouTube. If this was a good fix, T-Mobile would tell their retail store employees about it! If this was a good fix, somebody would post a legitimate YouTube showing an actual phone actually healing!
If is very clear that T-Mobile did something this past Sunday that effectively bricked many thousands of LG phones. LG abandoned the phone business, so they have little incentive to help (but we can always hope). T-Mobile might not even know what they did… the error could be buried somewhere in the code of a complicated update. They are surely investigating. The erroneous code might be buried within other updates which they don’t want to reverse for legitimate reasons.
Customers need to courteously but urgently request T-Mobile do one of two things:
- Either reverse the network change they made last Sunday that bricked millions of dollars worth of phones, or
- Offer generous discounts to customers to purchase non-LG phones so they can get back to work (and those discounts should be retroactive so that desperate customers who replaced their phones today can participate).
CLEARING THE CACHE WORKS FOR NOBODY, CLEARING THE DATA DOES. Be precise. They are not the same.
Just so everyone knows. I have two devices with T-Mobile one is the LG G& Thinq, with the IMS error, and the other is a Samsung tablet, which doed not have the issue. Both have cellular and wifi data. To my knowlege only LG’s are having this issue.
I have have a technical background and have been in the IT industry fro 25 years. All the fixes I have read about, and tried, are just hack fixes and would not really fix anything if they actually tempararally worked. Once your restart your phone everything your did would be back to normal and problem would come back. I would keep looking for app or system updates being pushed out.
I did reboot. Here we are 4 days later… Still an issue. And… 4 years ago TMobil sold me the dang defunk phone…. Grrrr, very frustrated. Taking phone to the TMobil store tomorrow to see what the latest “excuse” is…
This is actually hard to fathom from a customer relations standpoint and also, possibly from a legal perspective. So many people depend on their phones for work, health and safety, and T-Mobile hasn’t fixed the problem and hasn’t provided better information to its customers. In my opinion this is a serious lapse.
the site here is primarily peer to peer with a handful of moderators to keep things in order only..they do not speak up usually on things and they do not have account access. as is they were working with LG to get it all figured out..i know on the Sprint site if a larger scale issue popped up they were pretty quick to get the info out there on what was going on and what was happening. might not have been the most helpful but at least you knew it was in fact known they knew of what was going on and were working on it.
here...not so much..you kinda get what you get and or do your own digging to get the info.
i know a lot of steps to try have been posted in here but here are the official steps from TMO in case theyre any different...no ...odds are they wouldnt post it in here because well...read the top of my post lol
LG IMS Keeps Stopping Error:
Instructions to Resolve
- Restart Device
- After device restarts, go to settings>apps>app info note: some LG devices use a tabbed view for settings instead of a list view. if the tab view is used, to to the general tab>apps and notifications.
- in the top right corner, select the 3 dots. select show system
- in the app list go to the app com.lge.ims.rcsprovider if the device has a search option, you can search for “RCS” to find it quickly
- click the app name to select it
- click storage
- click clear cache
- click clear data
- click back button (top left) to go back to the app info screen
- click force stop
- these steps should prevent the pop-up from returning. if you see the error message again, go back into the com.lge.ims.rcsprovider app again and click clear cache and clear data.
last word was the fix was going to be kicked out in 24 hours in batches but unsure if that has changed or not.
First, I do not have DATA on my phone. Just call and text… so, none of those tips are helpful. But thanks. Today marks the 4th day I have not had use of my phone…. Since TMobile sold me this worthless phone, I am thinking replacing it, giving us credit or compensating in some way…. IF this was fixed and taken care of in a timely manner, perhaps we’d all be happy ducks by now. 4 Days of non service is unacceptable… !!!!
My husband and I are having the same issue with our phones. Tried all the suggestions but still getting the error message. Not setting back to factory settings but will keep checking in to see if we get a response from T Mobile.
I have a LG G7 ThinQ. It also started popping up on my phone this morning and also my network won’t connect to 3g or 4g at all. I only have connectivity through wi-fi. Earlier clearing the cache in the system settings worked but now it is popping up again every few seconds. Anyone know anything?
~>called state attorney general’s office…...I think it would expedite process.
Tried the suggestion to force stop and clear data and it didn't work for me. It just keeps turning back on immediately and continuing the pop up the error.
Same
From your home screen, please go into Settings.
Under the Networks tab, and select Mobile Networks.
In this menu go to Access Point Names. Hit 3 dots. Hit Restore Default Settings.
You may see the option for Disable 2G and 3g.
This setting will disable 2G and 3g service on the device.
LTE enables and IMS may correct. 💯
Leave feedback if I helped you. :)
Happy to help. 😊
.....
Just so everyone knows. I have two devices with T-Mobile one is the LG G& Thinq, with the IMS error, and the other is a Samsung tablet, which doed not have the issue. Both have cellular and wifi data. To my knowlege only LG’s are having this issue.
I have have a technical background and have been in the IT industry fro 25 years. All the fixes I have read about, and tried, are just hack fixes and would not really fix anything if they actually tempararally worked. Once your restart your phone everything your did would be back to normal and problem would come back. I would keep looking for app or system updates being pushed out.
I have restarted powered off...Nothing is working 😥
Page 3 / 3
Reply
New badge winners
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.