LG IMS has stopped

Userlevel 4

Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?


Best answer by HeavenM 2 June 2022, 16:06

View original

188 replies

Userlevel 7
Badge +13

I’m on LG G6 and despite rebooting, get continuous “Unfortunately, LG IMS has stopped.”

did you follow the steps provided in the link two posts above yours?

I’m on LG G6 and despite rebooting, get continuous “Unfortunately, LG IMS has stopped.”

One of my family members needs their phone LG stylo.  Unsure model number.  They see reports of T-Mobile reporting buying a new phone as a solution.  Enough is enough.  We need answers, reduce fee for time unable to use phone and a replacement if unable to fix the issue.  I had wanted to switch companies this may be the catalyst that pushes us to act now...or remain phoneless.  Hope we all get help soon!

I fill the same way, it has to be a major concern but they are trying hardest to avoid any messages or comments regarding this matter this has gone on for to long with my cell phone it's like I should use as a papers weight


Userlevel 3
Badge +4


Hey everybody!

Great news!! LG was able to release new updates that fully resolve the recent “IMS stopped” pop up issues. The fix is pretty quick and can be found on our support site. Here is the link that you can follow to see how to install the needed updates. LG IMS stopped | T-Mobile Support

In a few short clicks, those pesky popups will be a thing of the past.


 LG has released a fix. See this thread: 


Userlevel 1

Day 5 of hit or miss calls and texts. This is ridiculous. New phones should be provided. God forbid there is an emergency!

Do the solution above it works.

Day 5 of hit or miss calls and texts. This is ridiculous. New phones should be provided. God forbid there is an emergency!

Userlevel 1

My V20 is still messed up.   :( 

This works trust me.

If customers are experiencing the error pop -up for IMS, follow the below instructions to resolve.

1. Open "Settings" (pull-down menu) select "Airplane Mode"

2. Once Airplane Mode is enabled, open "Settings" Open Apps

3. Select App info

4. Click 3 green dots in upper right corner of screen Select show System

5. Select com.lge...ims.rcsprovider (you may also use the search icon on top of the screen search "lge..ims)

6. Open storage

7. Select "Clear Data" Clear Cache"

8. Go back to storage click Force Stop


You may have to do this a few times to resolve the issue.

Userlevel 1

My phone did this on it's own. LG did fix the issue.

I have LG G8 ThinQ. I guess it would be safe to reboot the phone now? I'm still scared that pop up will come back.

My V20 is still messed up.   :( 

5/26/2022 - 330AM CST

My LG V-60 is Fixed/Patched/??? ….it’s working.

Never got a Text Message from T-Mobile/LG as the TMO Rep Promised me on 5/24/2022.



Sitting in the UPDATE IN-BOX:

>LG ThinQ Service Version 7.5.1 @ 14.9MB

This appears to have INSTALLED when I powered the Phone Off & ON

>LGIMS Improvement Version 1.0 @ 3.32MB

This was NOT installed, but started as soon as I open this up

My WiFi is Back On and all Functionality appears to be Good.


Sad That LG no longer Makes these Great Phones… Happy that They Kept their 2025 Support Promise to all the Phone Owners… I will conitue to Purchase other LG Products.

MAJORLY PO’d with T- Mobile’s COMPLETELY Unprofessional, Silence is Golden, Pointing their freakin’ System Upgrading, 2G/3G Cancelling Finger at LG,😡 when they F’n KNEW that their System Change, that has been delayed 2 other times, Wiped Out 10’s if not 100’s of thousands of Customer Phones. Liars… 🤥 same category as 2 bit thieves.

I pray no one lost their life or was injured due to everyone’s inability to contact 911 for emergencies. Pray people did not miss out on their last chance to see or speak to a Loved One on their death bed because an LG Device would not Function.


...after 21 years with SPRINT an honest, upfront business dealings, I just sensed that my whole T-Mobile “Upgrade” might be a mistake… time to start shopping around.



take out your sim and the phone will work with no problems so when they claim its LG’S problem there lying

Umm, don’t the phones Need the SIM to work? You might have an ancient SIM, but most or all phones Need the SIM card in to work.

So the sim is used for calling and text and cellular data but if you take it out the phone stops poping up with the error and you can use WiFi to use your phone for most things and I have the LG g7 thinq so no its not ancient its old but once you put in your girlfriends sim from verison the problem goes away so that that as you will

Userlevel 2

Thank you to cadillacmike above and several others who posted links to the Android Central article, explaining that it was indeed T-Mobile that pushed out an erroneous system change that caused all the trouble.

Like many of you, our phones are safety, health, and business tools and we couldn’t wait, so we bought Samsung phones at T-Mobile.  However, we figured maybe the LG phones (which we had originally bought at T-Mobile’s recommendation) would be usable as wifi-only devices.

The old phones continued to pop up the error messages on wifi!  So, we tried the fixes described above, and found that after doing the “force-stop, clear cache, clear data” over and over again for over 20 times (!), the popups finally stopped.  Then they started again 24 hours later, then we did the “force-stop, clear cache, clear data” thing about 20 times in a row yet again, and the popups ceased again.  We have not seen the problem recur today.

GOOD JOB to the majority of posters who correctly surmised the root cause of this problem.  I am sure we all hope T-Mobile avoids doing anything like this again.

Userlevel 7
Badge +13

the site is primarily peer to peer with a handful of moderators that keep the site itself in order only..they rarely post and do not have account access. so the odds of getting any response from TMO in here is pretty slim

Im only writing this to see if tmobile will post it. Last night I wrote a very detailed response with in depth infornation about this issue only to be informed that a moderator would have to approve it first. I used ZERO foul language and never once said people should leave T-Mobile, so no idea why they don't want to show my post......Now I'm determined to be heard. If I have to make 10 different posts to share what I can about this issue I will. I am new to this forum but 7+ years with T-Mobile. So this one is a test. 

Userlevel 5
Badge +8

Say bye bye to my money, my husband's money, and two of our friend's money, too!

I have been unable to be reached by clients for days and my husband is waiting on a call back from an interview.

INEXCUSABLE. I'm driving to a store first thing tomorrow.


T-Mobile didn’t force you to buy LG phones.  There were better options available in Apple, Google, Samsung.


I have an LG6 and mine started doing this Sunday afternoon. I was very hesitant to try this "fix" because I was afraid it would delete all my texts or something important. My son convinced me to try it yesterday and it worked. Still no pop up message. I'm so glad I did!

Say bye bye to my money, my husband's money, and two of our friend's money, too!

I have been unable to be reached by clients for days and my husband is waiting on a call back from an interview.

INEXCUSABLE. I'm driving to a store first thing tomorrow.

Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?

Hey everyone! Brand new to the community but not to T-Mobile and after reading this thread I thought giving a bit of feedback may help others still dealing with this issue. 

 I am on a V20 and the pop up was a constant (and timed) every 5 seconds, rendering it useless. After a call to tech support on the 23rd around 7pm CT, they told me it was only impacting about 5 specific models of LG phones, some being the G and V series, and that a fix was in the works and hopefully could be implemented during the overnight hours. The next morning the pop up continued even after restarting my phone. I started searching online for an answer/fix. No luck

After another whole day of not being able to use my phone yesterday, I am now checking online again for any word of a fix and found this thread.

cadillacmike wrote:

"We have LG Style 4s on android v8.1 The following worked on both:


Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

CLEAR DATA then FORCE STOP and try NOT to turn off the phone. If you do repeat the above.

These LGs are at andriod v 8.1 when everyone else seems to be at v 10 ??? Is that an LG or T-mobile lack or progress???"



And @cadillacmike, I'm only working with Android 8.0.0. I was advised by a friend in IT that this is never a carrier issue and always a manufacturer issue. LG essentially stops its developers from developing new versions of Android for its still working older models. I mean, they don't stop them but they don't allocate any funds for it's development either... And its more profitable for T-Mobile and other carriers alike to stay silent and not advocate for the updates from manufacturers for their paying customers.

Why can't there be some type of time frame where in order for a carrier to be willing to sell that brand the brand must continue to makes updates for x-amount of years after that device's release? I know technology changes super fast, but I don't think a few years of use is asking too much. The way it was for my phone was that it wasn't even paid off and the manufacturer stopped making new updates for my android system. 😂

And the further updated my apps become, they fall further and further out of sync with my stupid old version of android and then I have glitching issues, among other issues, and such. So I struggle just being able to use my phone at times. 

If you're wondering why I'm hanging onto this ol' V20, it's because it has a removable battery and I'm able to replace it with an extended battery that gives me 2-3 days of constant use without having to recharge. And when this battery starts to not hold a charge, I will just turn around and buy another expanded battery and continue to use this phone. The phones that are available now you can't even take the battery out so sometimes when the phones glitch you have no way to shut it off you just have to wait for the battery to die for it to straighten up and stop glitching. Also, inevitably the ability your battery has to maintain its charge is going to grow weak in just a couple of years forcing you to have to buy a new phone every two to three years. I've had mine for seven solid years. It's a tank. 


I FINALLY found a 100% FIX and solution to the issue with LG Phones on T-Mobile. Been having this issue for several days now and need my phone. It may come as a shock but some people do work on the phone and dont just use it for selfies and social media garbage. So here is STEP by STEP of what I did to resolve issue

STEP 1:  Drive to store

STEP 2:  Buy SIM card from another carrier (assuming your phone is unlocked)

STEP 3:  Insert SIM to your LG Phone

DONE (TOTAL under $20)

Now my phone works 100% no messages, no loss of SMS or calls and no excuses from dumb T-Mobile. If everyone does this maybe TMobile will straighten their act up (If not then they still lose customers)

Dont let T-Mobile con you into getting a new phone from them. Its been DAYS and they didnt even officially address the issue or come up with a viable solution.

If they expect the users to come up with solutions on our own to issues they cause then they better pay us. If not then that isnt our job. We buy a service/produt and expect it to work. I dont pay my bill every month to figure out phone issues and do your jobs for you.


See now because your incompetence you lost a customer. Sure you have tons of customers and dont care about 1 of them, but 1 here, 2 there, another 12 here and it adds up and before you know it you are running specials and loss-leaders to try and get more customers. Get your acts together stop running things like amateurs before more customers of yours wisen up and switch.


Userlevel 1

I have LG G6 with “LG IMS” Error message popping up every 5 seconds for the last 3 days. When I moved my SIM card to an iPhone, the iPhone had no problems. And the LG G6 without the SIM could work fine with no error messages.

Today (Tuesday) at around 18:00 Pacific (California), I shut off and restarted my G6 and everything was fine. No pop-ups, and full functionality.

Perhaps T-Mobile rolled back whatever upgrade they had pushed out on Sunday.

Hope everyone is recovering their phone functionality today as well.

Userlevel 2

LG officially gone from any future purchases. 

LG got out of the cell phone business last year.

Nothing wrong with the LG Phones. This is is a T-mobile issue caused deliberately to upsell plder Lg phone owners to an unwanted unneeded 5G phone. That would be criminal conduct.

yeah thats it..becuase NONE of the phones currently being listed running into this are 5G capable….like the V60...TMO IS shutting down 3G here before to long however not just yet..and not just LGs that can be ruled out as well..this is by far on LG as its been pointed out numerous times now that LG is quite aware of the issue and are working on it.

I've got the v60 and had the issue

You are the exception ...I still think you work for t-mobile. It is their fault. Take out your Sim and the issue goes away

Yes it was t-mobile all along as per this:


And even the highest end LG phones were affected.


What a mess…..

Userlevel 1

I had the same problem yesterday and had no idea what was wrong for several hours. I cleared the cache on the phone and it worked for about 30 minutes then the pop-up would come and stop everything. Since WiFi was still working I forward my number to my Google Voice number and made calls and got my calls and texts from it.  I called LG and they gave me a list of things to do that worked for several hours then stopped. I called my nephew who is an aerospace space engineer for NASA he called me back and told me me to do this. He said it's the newest LG fix. I did it yesterday and it's working just fine.

Put the affected LG phone in airplane mode by pulling down the notification shade and tapping on the plane icon.

Putting the phone in airplane mode should stop the IMS error message from popping up.

Open the phone's settings and tap on Apps and Notifications, followed by App Info.

On the App Info page, click on the three-dot menu icon in the top-right corner of the screen and tap on Reset App Preferences, then tap on Show System.

Look on the app list for "com.lge.ims.rcsprovider" and tap on to open the next page. Doing so will pull up the pre-installed IMS provider app's detailed overview.

Once there, tap on the clear data/cache option, then clear storage, then force stop. 

Then restart the phone. If the pop up happens anytime during this. Restart phone and do again.



Only works temp for me. Last about half day before starts happening again.


At last! Fixed for me! Here’s what I did. I had to “combine” some of the suggestions to come up with the correct “elixir” to fix this:


First: Go to Airplane mode…


Second: Do the following:

Go to settings Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

Force stop and clear data (from Data Usage).

For me, at this point the popups stopped, but only if in Airplane Mode… If I exited Airplane Mode, they continued. So, at this point, DO NOT EXIT AIRPLANE MODE YET.


Third: Do the following…

  1. Enter the code 277634#*# on the dial pad to get into Operator Hidden Menu.
  2. RAT_Selection →  LTE only


Fourth: Exit Airplane Mode…. For me, at this point, the popups were gone!


I have a v20, and this is what fixed it for me.

Just did this and I think it may have worked! Is anyone aware of anything we will need to change back at any point?