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LG IMS has stopped


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Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?

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Best answer by HeavenM 2 June 2022, 16:06

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I just asked T-Mobile help on Twitter if they had a time frame of when this issue would be fixed.  There response is that they do not know when it will be fixed but LG is aware and working to get it fixed ASAP.

Userlevel 3

The other thread has a fix I copied below, it worked on my Stylus 4. Be persistent, keep tapping what you need thru the popups.

 

ok, just used the following suggestion:

SocialCatastrophe wrote:

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

 

Force stop and clear data.

 

This has fixed the issue for my mother’s v20.  At least for now…

 

At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,

Userlevel 2

same problem, started earlier today. sigh. at least i found this before i factory reset my phone :)

Userlevel 2

"LG IMS keeps stopping"

Userlevel 2

I'm having the same issues on 3 phones 

Userlevel 1

This started just today. Any word on the cause? Phone is unusable in the meantime, and it’s running the battery down, with all the stopping and restarting.

Userlevel 3

None of the ‘fixes’ have worked for most everyone. This is a T-mobile / LG  issue and likely T-mobile. Since you can remove the sim card (bypassing T-mobile) and power up the phone and use all its functions including navigating settings without the annoying popup, this seems to point to T-MOBILE BEING THE CULPRIT.

T-mobile tech support ‘assured’ me 6x itwas an LG problem LG will fix by midnight EDT tonight (Sunday). They have 2 hours left. I believe T-mobile is lying.

 

With hundreds of thousands of affected customers why has T-MOBILE NOT NOTIFIED THE MEDIA OR THEIR CUSTOMERS?

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So, it appears that LG and/or TMobile have jacked something up. I have a LG G6 (it has been a steady work horse for the past 4 years). I sure as hell hope they unscrew the issue they caused because there is no way I can afford a new phone at this time.

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Can’t go to work and do my job ! I have to have my phone !!!!!!!!!!! Are you going to pay me for my lost wages ??????

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Are we saying this is a TMobile issue not a hardware issue???

 

Userlevel 1

I’m on LG G6 and despite rebooting, get continuous “Unfortunately, LG IMS has stopped.” Stopping App and clearind data and cache which have been suggested have not worked.

Userlevel 3

This is obviously a T-Mobile network problem.  LG has not made any changes to their cell phone android operating system or system apps, so T-Mobile must have made a network change that caused this error to pop-up.  Push T-Mobile to correct their error.

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I’ve tried all the suggestions, including the above suggestion and none of them worked.  I don’t want to do a factory reset but have read that it doesn’t work either.  It is not a T-Mobile problem.  T-Mobile Help on Twitter said LG is working on fixing the issue.  

Userlevel 2

Do not factory reset your phone!!!! It does not work!!!!!!

Userlevel 1

"LG IMS keeps stopping"

I have this message in 2 phone

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One of my family members needs their phone LG stylo.  Unsure model number.  They see reports of T-Mobile reporting buying a new phone as a solution.  Enough is enough.  We need answers, reduce fee for time unable to use phone and a replacement if unable to fix the issue.  I had wanted to switch companies this may be the catalyst that pushes us to act now...or remain phoneless.  Hope we all get help soon!

Userlevel 1

We have LG Style 4s on android v8.1 The following worked on both:

SHUT OFF WiFi. This is one of the triggers for the issue. Just use the cellular data capability of the phone, people.  Just shut it OFF, T-mobile is counting any WiFi data towards your limit (if you have one) anyways!!! It’s also MORE SECURE than the the coffee shop WiFi people...

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

CLEAR DATA then FORCE STOP and try NOT to turn off the phone. If you do repeat the above.

These LGs are at andriod v 8.1 when everyone else seems to be at v 10 ??? Is that an LG or T-mobile lack or progress???

I may be new here, but I’m definitely not new to IT.

 

And DON’T reset your phones, It WILL NOT correct the Issue!!!

Tried all of that and it did not work

Userlevel 3

I did uninstall a couple of recently installed apps but didn’t reset the phone as was suggested when I searched it up. Thanks for this, will be patient. I have no complaints about T-Mobil service otherwise so there’s that.

Userlevel 3

"LG IMS has stopped working" popup every 4 seconds rendering T-mobilr/LG phones almost unusable!

Monday May 23 1:30p ET finally got through to T-mobile tech support again now after 24 hours ---T-mobile engaged in criminal act, They are offering 2 solutions while blaming LG (phone functions fine and browses perfectly with T-MOBILE SIM CARD REMOVED (LESS PHONE/TEXT).

T-MOBILE SAYS:

1) FACTORY RESET ---do not do...does not work

  1. They will swap you a REVVL 5G phone for ‘free’ after ‘refundable upfront costs (and of course a contract)

UNACCEPTABLE!

They are illegally forcing the retirement of 3Gand 4G phones to up-sell customers to the (cheaper for them to run), 5G phones which may be more dangerous and are not as good quality or features as our LG phones. The REVVL phones have permanent batteries which go bad in a year. My LG has a superior low light camera.

JUST FIX THE DELIBERATE PROBLEM AND GO PUBLIC WITH IT.

Time for us to call each State Attorney General and demand an investigation.

 

 

Userlevel 3

Time for us to call each State Attorney General and demand an investigation.

We have 2 stylo 4’s that have started doing this today also. 

Userlevel 2

I was in T-Mobile store today, the salesperson actually said T-Mobile is shutting down a lot of the older phones. This would be unfortunate if they are forcing people to upgrade.

 

Agree this is likely a T-Mobile fault. I also had made no changes in programs, etc. I followed the suggestions above and eliminated the problem on my LG V20 (though have not rebooted to see if permanent - just thankful to get rid of the error message). I waited over1.5 hrs to speak to LG help line as T-Mobile blew me away. T-Mobile is responsible for the equipment they sell to run on their system.

My V20 has gone bonkers for last couple of hours due to this - the error message pops up every 3 seconds making the phone unusable

 

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We have LG Style 4s on android v8.1 The following worked on both:

SHUT OFF WiFi. This is one of the triggers for the issue. Just use the cellular data capability of the phone, people.  Just shut it OFF, T-mobile is counting any WiFi data towards your limit (if you have one) anyways!!! It’s also MORE SECURE than the the coffee shop WiFi people...

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

CLEAR DATA then FORCE STOP and try NOT to turn off the phone. If you do repeat the above.

These LGs are at andriod v 8.1 when everyone else seems to be at v 10 ??? Is that an LG or T-mobile lack or progress???

I may be new here, but I’m definitely not new to IT.

 

And DON’T reset your phones, It WILL NOT correct the Issue!!!

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