My Samsung J7 has been stuck in Safe Mode

  • 17 September 2020
  • 4 replies


For the past month my Samsung J7 has been stuck in safe mode. We’ve tried restarting it, while holding down the home button and volume down, we’ve tried taking the battery out, we’ve tried switching the battery out, and even removing the sim card. We have tried any and everything we could find on the internet to solve this problem and each attempt has resulted in the phone continuing to stay in Safe Mode. What can I do? On a lesser issue the volume down button isn’t working and there is no apparent blockage.

4 replies

Userlevel 4
Badge +8

Have you tried backing up your phone with Smartswitch and doing a factory reset? It should send the phone back to new condition and wipe your data, but you can reinstall it all with Smartswitch (except game or app settings).


That’s the thing, it’s stuck in safe mode so I couldn’t be able to utilize Smart Switch because of the restrictions

Userlevel 4
Badge +8

Smartswitch didn't come as a built-in app on your phone? What about Google Play? It's been a while since I've booted into Safe you have an SD card? What about cloud backup to your Samsung account? 

Userlevel 1
Badge +1

You must do it just right, or it wont work.

NOTE: If your volume button is stuck, you will need to unstick it to keep it out of "Safe Mode".

To get out of Safe Mode, please try the following.

1. Touch and Hold the "Power" key.

2. Tap "Power Off".

3. Once the phone is off, Touch and Hold the "Power" key again to restart.

The phone should now be out of "Safe Mode".

If the "Safe Mode" is still running after you restart your phone, I would then check to make sure your "Volume Down" button is not stuck. Check to see if it has anything stuck in it as well, dust, etc. Anything like this can cause the phone to go into, and get stuck in, "Safe Mode".

If that doesn't work try this...

Use the "Status Bar" to turn off "Safe Mode'. Pull down (swipe) the "Status Bar" of your phone. Now tap the "Safe Mode" button. This should turn "Safe Mode" off. Now your phone will automatically restart, so that it boots up out of "Safe Mode".

And lastly...

If you want to get rid of/disable "Safe Mode".

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe Mode: OFF" or something similar.

4. If you wanted re-enable it, simply repeat the steps above, and you should see "Safe mode: ON" rather than off.


Patience, you will get it right :]


No need to reset ANYTHING.