Need assistance with a device unlock for a non-T-mobile subscriber

  • 14 February 2017
  • 2 replies

I currently do not subscribe to T-mobile, and was wondering if it is possible to unlock a device purchased from ebay.  I called the 877 customer service number, and the representative told me my device was unlocked.  However, when booting with a non-T-mobile sim, the device prompts for an unlock code.  I am unable to try the live chat, due to not having an account.  Is there anyone in the community that could help.  Thanks.

2 replies

Userlevel 7
Badge +13

If you never were a customer Tmobile won't be able to unlock it due to their

unlock policy.

Unlock your mobile wireless device

Pls areI lost my phone how can I get to the insurance connection