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NordVPN Counting as Hotspot Data?

  • 21 June 2024
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I have NordVPN on my S23 Ultra.  At home I usually have the phone on wi-fi, but my router bit the dust last week so I’ve been using mobile data.

 

I’m halfway through my billing cycle, and I received a text that I had already used my 40 GB of monthly hotspot data and I’m now throttled to 600 kbps.  I haven’t used the hotspot and it has been off this whole billing cycle.

 

I’ve read anecdotal stuff about T-Mobile incorrectly counting mobile data use via VPN as hotspot data.  The prescribed answer seems to be related to switching back to a physical SIM from the eSIM.  Can anyone confirm if this is what’s going on, and if anyone had any luck pressing the issue with CS?

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Best answer by Uhles 26 June 2024, 06:12

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I have been experiencing the exact same issue. On an S23 with an esim I got an alert that my hotspot data was 100 % used. I haven't had my hotspot on at all but the VPN was turned on. I contacted Nord VPN about this once before and they refused to acknowledge the problem. If anyone has a solution please reply. Thanks!

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I have been experiencing the exact same issue. On an S23 with an esim I got an alert that my hotspot data was 100 % used. I haven't had my hotspot on at all but the VPN was turned on. I contacted Nord VPN about this once before and they refused to acknowledge the problem. If anyone has a solution please reply. Thanks!

 

I contacted T-mobile via online chat support.  The representative was not helpful.  She repeatedly stated that the only possible way hotspot data could be used is if an external device was connected.  I tried to explain that it appears to be a known issue with VPN use on the handset itself, but this went completely over her head; she didn't even know what a VPN is.  After pressing the issue, she claimed that she was escalating the matter for further review and that I would receive a callback within 48 hours.  That was five days ago.  Needless to say, between the lack of responsiveness on this forum and the lack of follow-up from T-Mo, I'm left screwed out of my hotspot data allowance, an inability to use a VPN on the T-mo network, and of course the delightful announcement that my plan cost is going up on six lines despite the pledge that rates would never increase.

 

As a legacy Sprint customer since 1998 who got pulled to T-mo through the merger, I knew it would be bad news, and this is only the latest example of how T-mo sucks.  Screw the Tuesday perks crap.  Take what you're spending on that fluff and put it toward customer service that works.

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