For the past couple of months now, I've been having problems using navigation on my Note 4. Whether I use Waze or Google Maps, it simply cannot find and hold onto my location. If I get lucky one of the apps will find my location but as soon as I start moving it will say GPS signal lost. I've tried high accuracy with 4g and wifi on, GPS only, and the power saving mode but my GPS just cannot work. I've also tried taking off my case which didn't help.
Can someone help me? In addition, my warranty has expired. If I go to a store, what can they do for me?
Best answer by tmo_mike_c
Yikes, having this happen for months is no good
First we'll start with the obvious stuff. For example, you'll want to make sure you can use the internet on the phone. If that's working, you could try clearing the application data for the Google Maps using these steps: https://support.t-mobile.com/community/phones-tablets-devices/android/samsung-galaxy-note-4#id_875119
You can check for updates for the Google Maps app and make sure you've got the latest version too.
The last suggestion would be a Master Reset and trying the GPS without putting your applications back on the phone right away. If you need further help after that, you'll want to Community-2153 and get in touch with our Tech Support or T-Mobile's T-Force team via the Facebook, Twitter, or Google+ links below. You can have them reference DOC-19849 as it will have the next steps they'll take to help with this further.