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Note 5 Will not power on

  • 21 October 2019
  • 3 replies
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Cannot get phone to power on in reg mode, nor safe or factory reset mode.

Any suggestions?

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Best answer by tmo_amanda 25 October 2019, 21:14

Gotcha! That was going to be my next guess. If you have the extended warranty or insurance on it, we can see what options are available. Go here for more info on that: Warranty exchanges​.

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Uh oh, @magenta10259018​! Let's see if we can figure out what's going on. Can you try holding down the power key and volume down for 45 seconds to see if it boots up? Have you tried a different charger?

I have done both. It is a dead battery.

Gotcha! That was going to be my next guess. If you have the extended warranty or insurance on it, we can see what options are available. Go here for more info on that: Warranty exchanges​.

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