Question

phone won't ring calls go straight to voice mail

  • 9 February 2016
  • 34 replies
  • 20254 views


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34 replies

Have been having the same problem with my phone lately.

Same problem for 2-3 weeks. No ring. Goes right to voicemail. Tried rebooting. Tried Safe Mode. Tried turning off Wi-Fi. Nothing works. No ring tone. Goes right to voicemail. Do not disturb is off. Forwarding is off. Night mode is off. T-Mobile 1st-level phone support person had no ideas. He transferred me to higher-level support. They had me reset the network settings on my phone. Then they tried to reset my call forwarding feature using ##004# dial code, but kept getting “invalid MMI code.” Then he had me do a long pattern reset **61*18056377243**10# which did reset my call forwarding, and recovered my ring tone, but the ring time was too short, so he increased the ring time to 25 seconds using code **61*18056377243**25#  ----- and now everything is back to normal.

Apparently, an Android / Samsung / TMobile automatic software update 2-3 weeks ago messed some things up.

Same issue happens to me with two different phones. 

 I just upgraded to my Note20 5G Ultra which i thought would fix the issue but NOPE. 

The only way i find that it will temporarily fix the issue is to turn airplane mode on then back off. The phone will accept calls for a few hours then again, i start seeing voicemails with nothing in my missed calls list.

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You know, this leaves two possibilities...either there is a setting/app interfering with your calls that was transferred from your old phone OR something is set incorrectly on your account. Try Safe Mode to shut down all 3rd party apps. If that doesn’t work, go deep checking ALL your phone settings. If you find nothing helps, call Tmobile & talk to a tech about any possible settings (even legacy settings) that might cause your issues.

The problem with going straight to voice mail could be lack of sufficient equipment at the cell tower,  if equipment to ring the phone is busy ringing other phones it may force the new call to go to voicemail.  I worked for AT&T and I know there are limitations on equipment or lack of sufficient equipment to handle calls. 

Thanks. That fixed my issue!

Caller can hear my line ring, but I don’t hear the phone ring.

I tried setting Network Mode without 4G - it worked for me.

Same problem for 2-3 weeks. No ring. Goes right to voicemail. Tried rebooting. Tried Safe Mode. Tried turning off Wi-Fi. Nothing works. No ring tone. Goes right to voicemail. Do not disturb is off. Forwarding is off. Night mode is off. T-Mobile 1st-level phone support person had no ideas. He transferred me to higher-level support. They had me reset the network settings on my phone. Then they tried to reset my call forwarding feature using ##004# dial code, but kept getting “invalid MMI code.” Then he had me do a long pattern reset **61*18056377243**10# which did reset my call forwarding, and recovered my ring tone, but the ring time was too short, so he increased the ring time to 25 seconds using code **61*18056377243**25#  ----- and now everything is back to normal.

Apparently, an Android / Samsung / TMobile automatic software update 2-3 weeks ago messed some things up.

I had the exact same problem as everyone else and this worked immediately! My phone blew up with a bunch of text/phone calls cause I was trying to verify using 2-factor and nothing was coming through. Dialed **61*18056377243**25# and everything was fixed.

 

Thanks so much!

Switching from 4G to 2G worked for me!!! Try this. Hope it helps!

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