I have spent almost 5 hours trying to get help with my Samsung A32. The phone cuts people off. I got the phone in November 2021 and this is May 2022. Because I didn’t get the warranty they won’t help me. Very poor customer service. I’ve been a customer since 2002….yes….20 years with 6 lines. Wow! I even said I was going to switch carriers and the guy transferred me to customer service to do that. Very sad that they don’t care.
Wow Im experiencing the same thing right now. Ive only been with T-Mobile for 3 months and I has been a nightmare dealing with tech and customer service to get this resolved. I have never been treated so badly by a company before. Switching to T-Mobile was the worst mistake I have made as an adult consumer.
I’m sorry Garrett9. I can’t believe how inconsiderate and inept T-mobile handles its customer service. I guess they must feel they have so many customers and make so much money they don’t need to be accommodating to everyone. I think their motto is: We don’t care! You bought our service, now you are stuck!
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