popup problem

  • 23 August 2021
  • 31 replies

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31 replies


I have contacted then. Cleared data and catch restarted phone lots of times. I keep getting the pop ups T-Mobile has stopped working. Anyone get it fixed? Any ideas at first it was not annoying but now it's been a little over a month and it is now. Also my app cleaner pops up I click it to try and clean apps and it just shows the pop up again T-Mobile not working and then clears out the app cleaner but then now the app cleaner pops up at least 3-4 times a day and repeats the cycle. Then I get the pop up of TMobile not working in-between that. 

Userlevel 2

Hi Krine143, It was really bad back when I first posted this but mine has since cleared and it isn’t happening anymore.Stay in touch with T-Mobile and let them know you are still getting it.  I hope it clears up for you soon.


@charjeanne thank you I went in a forced a stop on the app settings after I cleaned the catch and so far...(knock on wood) it has worked. 

I keep getting the popup mesage. "T-Mobile keeps stopping". It pops up every 15 to 20 seconds. I have tried several things but I am not doing a hard reset. I took it to a T-Mobile store and they could not figure it out. They told me to uninstall the app and reinstall it. I tried but it won't alow me to uninstall the app.

Userlevel 2

Hank313 Make sure your phone has the latest updates and if that doesn’t stop it then contact TMobile online or by phone.  Stay in touch until it clears up.  That’s what I did.  Someone else in this group did a hard reset and it didn’t stop the popup.  

We have 2 lines on our account my phone is good,, the 2nd line just started getting this message today on a Galaxy S20 FE 5G.


Has there been any resolution?