popup problem

I have the same problem.  It just started abt 1 x week ago. My phone just took an update, but it is still doing it… hoped it would have solved the problem… :-(

I spoke to customer service and they are working on it.  A lot of people are having the same problem.

Add me to the list.  Using an LG V60 and gone through a couple of chat sessions to try to clear up the issue.  They want me to try a hard reset next but even with LG Backup or Google backup some apps (like bank app have to be set up again)  don’t reset.  Has anyone had luck doing hard reset to clear the issue?  Looks like all these responses started in the last couple of days like mine.

I got a follow up call and noted the twenty some odd post here and another thread about the problem.  They're waiting for me to do a hard reset.  I'm gonna try it this evening and see how it goes.  In the meantime they assure they're working on it…

Restore still in progress.  After it completes I'll post if the pop ups stop after it's complete.  

Finished with CS, there was one popup after the hard reset.  I would hold off on doing that unless/until T-Mobile says that IS the fix to this problem.  They said they're still working on the issue.  I'll follow up later on and see how this goes.  Hope this helps.

Ok late follow up on the issue(s).  Appears there are two separate apps with issues; T-Mobile & T-Mobile Diagnostics.  The latter kept crashing on my phone that lead to a hard reset that didn't work with the phone being exchanged under warranty.  Upon getting the new replacement the T-Mobile app (where this community is launched from) kept crashing making 8t difficult to communicate with TM.  At least for now the pop up notifications from the Diagnostics app have stopped.  

Bottom line:. Is the issue fixed?  Are y'all still having problems?  I'm hoping the replacement phone won't have the same problems.  

Check the Google Play Store for an update to the T-Mobile app. That should resolve the issue, but I'd clear the app cache and data as well, just to make sure.

@ghostleee

Thanks, but latest update already done, cleared both app cache, and data, numerous times, pop-up still occurs.

Yes I’m still getting it.  Haven’t seen the feedback option. That’s new.  

CS also gave me a discount.  Hope they get it fixed soon.

Yeah, the one about them being hacked takes priority i’m sure.  The popup doesn’t seem to be happening as often, that’s a good sign. 

So glad the problem was solved.  If you are still getting the pop-up contact T-Mobile.  My pop-ups have stopped.

I didn’t do anything, they just stopped.  If you still have the problem let T-Mobile know.