Question

popup problem

  • 23 August 2021
  • 31 replies
  • 9520 views

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Every half hour I get a popup message.  It says “T-Mobile keeps stopping”  and below that it has “App info”  and “Close app” first one takes me to the app page where I can do a “force stop”  (yes I tried that and it doesn’t stop the popup)  second option just closes the popup.  Then it comes back a few minutes later.  This is driving me nuts.

Things I’ve tried: restarted phone, deleted and reinstalled the app

I have a OnePlus Nord N200 5G

android version 11

Model DE2118

4GB RAM, 64GB ROM

used 64 GB storage and have 37.24GB left

Anyone know whats going on?

Just noticed I’ve used 64GB in storage and I have 64 GB of ROM, could this be it even though I have 37GB left in storage?  Not tech savvy, which I’m sure is obvious!


31 replies

We have 2 lines on our account my phone is good,, the 2nd line just started getting this message today on a Galaxy S20 FE 5G.

 

Has there been any resolution?

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Hank313 Make sure your phone has the latest updates and if that doesn’t stop it then contact TMobile online or by phone.  Stay in touch until it clears up.  That’s what I did.  Someone else in this group did a hard reset and it didn’t stop the popup.  

I keep getting the popup mesage. "T-Mobile keeps stopping". It pops up every 15 to 20 seconds. I have tried several things but I am not doing a hard reset. I took it to a T-Mobile store and they could not figure it out. They told me to uninstall the app and reinstall it. I tried but it won't alow me to uninstall the app.

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@charjeanne thank you I went in a forced a stop on the app settings after I cleaned the catch and so far...(knock on wood) it has worked. 

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Hi Krine143, It was really bad back when I first posted this but mine has since cleared and it isn’t happening anymore.Stay in touch with T-Mobile and let them know you are still getting it.  I hope it clears up for you soon.

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I have contacted then. Cleared data and catch restarted phone lots of times. I keep getting the pop ups T-Mobile has stopped working. Anyone get it fixed? Any ideas at first it was not annoying but now it's been a little over a month and it is now. Also my app cleaner pops up I click it to try and clean apps and it just shows the pop up again T-Mobile not working and then clears out the app cleaner but then now the app cleaner pops up at least 3-4 times a day and repeats the cycle. Then I get the pop up of TMobile not working in-between that. 

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I didn’t do anything, they just stopped.  If you still have the problem let T-Mobile know.

 

So glad the problem was solved.  If you are still getting the pop-up contact T-Mobile.  My pop-ups have stopped.

How did you get the issue solved?

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So glad the problem was solved.  If you are still getting the pop-up contact T-Mobile.  My pop-ups have stopped.

T-mobile app keeps stopping, so irritating. Why can’t they fix this???

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Yeah, the one about them being hacked takes priority i’m sure.  The popup doesn’t seem to be happening as often, that’s a good sign. :grin:

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I'll have to wait for a response.  Looks like they're dealing with a lot issues:

 

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Yes I’m still getting it.  Haven’t seen the feedback option. That’s new.  

CS also gave me a discount.  Hope they get it fixed soon.

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UPDATE:. The brand new warranty replacement has began doing the same thing with the T-Mobile & T-Mobile Diagnostics app.  Those plus a few others that "keep stopping". Tried online to get assistance only to get this.  I guess the issue an ongoing problem.  Anyone else still having this problem?

 

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@ghostleee

Thanks, but latest update already done, cleared both app cache, and data, numerous times, pop-up still occurs.

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Thanks Ghostlee13.  I have been in touch with CS again this morning and was told they are still working on the problem.  I do have the update and as of yesterday I was still getting the popup.  I will wait, they will fix it eventually. :grin:

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Check the Google Play Store for an update to the T-Mobile app. That should resolve the issue, but I'd clear the app cache and data as well, just to make sure.

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No, it hasn’t stopped.  I’m still getting “T-Mobile keeps stopping”  however it seems its not happening as often.

Let us know if you see it on the new phone.

 

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Ok late follow up on the issue(s).  Appears there are two separate apps with issues; T-Mobile & T-Mobile Diagnostics.  The latter kept crashing on my phone that lead to a hard reset that didn't work with the phone being exchanged under warranty.  Upon getting the new replacement the T-Mobile app (where this community is launched from) kept crashing making 8t difficult to communicate with TM.  At least for now the pop up notifications from the Diagnostics app have stopped.  

Bottom line:. Is the issue fixed?  Are y'all still having problems?  I'm hoping the replacement phone won't have the same problems.  

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I’m late to the party and posted this in another thread, no luck so far, so I’ll wait to see what happens here.  I have Samsung Galaxy S8, still working fine except now for about a month or more I keep getting a “T-Mobile keeps stopping,” screen that pops up randomly.  Not sure what that is?  But it’s really annoying.

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Finished with CS, there was one popup after the hard reset.  I would hold off on doing that unless/until T-Mobile says that IS the fix to this problem.  They said they're still working on the issue.  I'll follow up later on and see how this goes.  Hope this helps.

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Don't do hard reset now.  Hard reset didn't clear.  On-line with CS.  Will update later

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Restore still in progress.  After it completes I'll post if the pop ups stop after it's complete.  

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Thats a little different than mine, mine just says “T-Mobile keeps stopping”  I look forward to hearing if your reset works.

 

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I got a follow up call and noted the twenty some odd post here and another thread about the problem.  They're waiting for me to do a hard reset.  I'm gonna try it this evening and see how it goes.  In the meantime they assure they're working on it…

 

 

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