Ported number to Tmobile Prepaid and can't receive texts

  • 21 August 2020
  • 1 reply


Ported number to T-mobile Prepaid and can't receive texts - can send them and make/receive calls.  Phone is an unlocked pixel 2xl.  Tried to turn on chat features and its stuck in setting up mode.  Tried resetting network settings, carrier settings, and messages cache and data (all suggestions yielded from google searches).  Called T-mobile support and they told me it takes 24 hrs but did another exact phone we have last week and did not run into this issue.  Any help would be appreciated - Thanks

1 reply

Userlevel 4
Badge +5

Every port is different. If it takes more than 24 hours to get texts, then call 611 and report the problem.