they dont have an email. you can however contact them via Facebook or Twitter. same deal with being able to share what your having issues with compared to calling in...plus FB/T starts you with tier 2 support over the call in tier 1 support agents.

That is one more cover to cheat customers. They do not want any recorded track.

literally both the options i posted are recorded/tracked..you literally type your response out..as in there is a record of what was said both ways..

Keep it simple.

T-Mobile, provide Email & Message Center for documented TWO-WAY communication.

So, there's not one. Maybe they will consider one (both).

Rod Mynatt

rod.mynatt@gmail.com

For,,, Questions as about Calls over Wi-Fi regarding E911.

Options

* Fix a Registered Address for E911 (just over Wi-Fi?)

Not stated clearly in the Check Box Question. (See below copied blurb).

and 

* For ALL LINES. 

   What when the different lines are not using the same Wi-Fi (different locations using different

Wi-Fi's). Needs Granular Configuration Options to set different. 

Also, needs a Non-Emergency Test Method.

I suggest maybe 9911 or *911. I realize to that daily plans are complex and strict on the public network. 

Admittedly, a dicey complex service. 

Does T-Mobile read these community forums.

I hope so.

+++++

E911 address for all lines

IMPORTANT WI-FI CALLING 911 LIMITATIONS.

Wi-Fi Calling services use a broadband internet connection to make calls, including 911 calls. The broadband internet connection may be supplied by a third-party unaffiliated with T-Mobile. Calls to 911 using Wi-Fi Calling operate differently than 911 calls made over a cellular network or a landline phone. If possible, use a cellular connection or a landline phone to place any 911 calls. When you first enable Wi-Fi Calling on T-Mobile, you must provide us with the primary street address at which the Wi-Fi Calling service will be used ("Your E911 Registered Address"). If you call 911 over Wi-Fi, we will transmit Your E911 Registered Address to the 911 Communications Center that answers the call and it may be used to help emergency responders locate you, but you should also provide 911 Communications Centers with your current location when calling 911. You agree to update Your E911 Registered Address if you plan on using Wi-Fi Calling service at a location different from Your E911 Registered Address. You can update Your E911 Registered Address by accessing your MyT-Mobile.com account or by contacting T-Mobile Customer Care. Also view T-Mobile's Privacy Policy and Terms and Conditions.

Make this the E911 address for all lines

78237. Ok so I'm not sure where to go with this but I'm not sure if i just experienced a transphobic encounter or what. The 4727 W Commerce St location located in San Antonio, TX   
        I was poorly treated and had not experience the best treatment. 
       I would like to speak with someone personally about it. 

To speak to someone, you can call 611 from your T-Mobile line and address your concerns with Customer Care so they can make sure the complaint reaches the right people.  

On May 28th 2024 someone fraudulently used my debit card to make 2 purchases to T Mobile prepaid. I immediately called my bank to freeze my debit card and order new card and called t mobile IMMEDIATELY to tell them about these 2 fraudulent charges. I called T-mobile numerous times and they refuse to refund my money because they said that whoever used my debit card has “rights” as well and they can’t just take his payment away that he made even though I did not authorize ANYONE to use my card. My bank said since I have made T-mobile payments in the past they don’t know if they can credit back that money to me but I clearly don’t have T mobile prepaid  I HAVE POST PAID account and T-mobile can see that. If they don’t want to at least refund my money that they gladly took without my consent then they can at least credit my account that money. Customer service and the management have been zero help and it’s so frustrating because I didn’t authorize this and it’s $ 115. 78 just gone but they say the thieves have rights too. I work hard for my money. T-Mobile can clearly see that do not have a prepaid account!!!!!

Well idk where to begin I have called and text message idk probably at least 30 people and never get anywhere the only thing that T-Mobile cares about is if u want to make a payment started out by them sending me the wrong phone so they ship me another phone and it was the wrong phone well third time's a charm they finally got me the right phone well then I wanted to add a line and get the Motorola edge 2024 okay that being said it was going to cost $20.50 after After trying five times on the app and it denied my credit card me unaware that my bank was charging me every time so then I didn't have the 2850 so I was texting customer service this guy went as far as to tell me that he could have it put on next month's bill yada yada yada and it won't cost me nothing he was going to take care of it he went as far as giving me a fake order number and still yet nobody has done nothing about this The only thing they can do is say well if you've got the $28.50 we can continue with your order I think it is an outrage and still yet nobody has done anything about this I have all documented proof of what he said what he done he took my debit card information under false pretances I mean nothing's ever been done nothing's been made right they have done me dirty since ghost Street 

Listen to this issue that t-mobile cant resolve or have an answer to. I changed my phone number in april 2024 and it still rings to a voicemail in which i don’t have access to. I was worried someone hacked that number. because when i first disconnected it, it had the disconnect message than all of a sudden, it started going to vm per friends and family trying to contact me via my old number by accident. so it has caused so many issues still having the voicemail active and i can not access that old voicemail since changing the number. So i called tmobile 3 times and they assure me its cancelled and can’t explain why all of a sudden it goes straight to voicemail. This has been a security concern for me and tmobile isnt resolving it

Hi I have an on going problem with Tmobile as well. I went to x.com(twitter), posted and tagged Tmobile and CEO Mike Seveirt. U can, anyone can, reply to the posts so it will get traction and will most likely help with our problem with them. If that doesn’t work, file complaint to FCC, BBB, FTC, or even your state attorney general(someone recommended that). My profile to find me @krizzy_333

Hello,

Thanks for reaching out. Hope you are having a good day.

It’s said 1 bad experience can ruin relationships. This was 2 years of Trauma.

I have been hung up on by 2 Managers from T-mobile. On 4/26/24 Alisa from collection hung up on me & Zaniu on 9/11/24 approximately at 6:43 pm.

This experience with T-Mobile not being accountable for loosing our devices and then magically finding 1 device after 2 years of saying it was never received is poor. Then to have an Executive Representative Annalisa Avalos to run us through Kangaroo court is unacceptable. T-Mobile does not value the customers time what’s so ever.

I have more than 120 hours of talk time with T-Mobile in regards to this matter.

Below is some background information we sent to   Mike Sievert:

Wanted to reach back out and let you know we are not satisfied with Annalisa’s handling of this Over Billing issue for the devices loss by Sprint after being returned and Sprint now a part of T-Mobile confirming received, but never started the promotions on account thus our continuous inquiry. All the facts we provided Annalisa and Anbalisa has been dismissive and not objective and not willing to unpack all the facts. The records for our devices have been discarded by Sprint now a part of T-mobile and Annalisa tells us if we want to get them for T-mobile, since Sprint won’t give you all access to them; we have to subpoena records. It places such a burdensome task on a customer who has done all the due diligence and went above and beyond only to be guided through being “Stuck in a trade-in hell with - Sprint now a part of T-Mobile who lost both my trade-ins worth $1800.” That quote may sound familiar to you, because social media had this case as well as several other cases like ours that were handled through this same process and Its apparent based on research now that T-Mobile is well aware of these type of issues they inherited from Sprint, because this is not an isolated situation.  Annalisa was even dismissive to researching the agreed settlement of the S9 device that T-Mobile magically found after 2 years of the run around and they said they were going to provide our $800 credit during a recorded call on 9/6/24 with Walter for the S9. Annalisa glossed over that and is not willing to explore all fact-finding options, including collaborating with other stakeholders, i.e. Walter, to collect all the facts. We requested Annalisa to contact Walter to get clarity and confirm what was settled and promised for the S9 and Annalisa refused and made statements that this information can’t be found in T-Mobile system and that transpired as recent as 2 weeks ago on 9/6/24. Hence, Walter read his notes back to us and assured us this account is heavily documented with his detailed notes during his handling and including Grace detailed notes too. In addition, it was agreed with Walter he was going to apply two $300 credits also for the iPhone 7, because they saw enough evidence and goodwill to authorize it. This was also apart of the recorded call. However, they reneged on the two $300 credits for the iPhone 7 trade-in and that’s when I was hung up on by the Manager in the email previously sent to you. That’s when I researched and found several other customers with similar situated issues and therefore contacted you.

As a result of our experience with Annalisa being selective in what facts Annalisa wants to acknowledge and further explore is unfair and untrustworthy. We reached out to Media to air our situation and we formally ask you for your intervention.

Can you please respond and collaborate with us, so we can be made whole?

Yes, we rather to discuss in this email platform. It is more effective for us and since Annalisa stated she couldn’t find any notes in system as recently as two weeks ago.

Again, thanks for being receptive to the constructive and objective feedback and look forward to communicating in this platform.

Kind regards,

Brian D.

Handle your issue in email so you have your receipts. Tag Mike Sievert on all emails. They will respond and cut him out, but you respond and put him back in it. Keep him attached. T-Mobile inherited a problem from Sprint and wants there customers to feel T-Mobiles pain from a poor migration.

Also, contact your local media. They may have a support process like the news has in my state.