Question

Receiving activation codes via text message

  • 4 October 2021
  • 1 reply
  • 55 views

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My cell phone is not receiving activation codes for online access to certain accounts


1 reply

Userlevel 7
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Are you on Prepaid or PostPaid?  Prepaid numbers can not receive certain types of shortcodes, like from the IRS for verification as one example.  This is because there is no actual identification attached to your account to verify who you are.  If you are on PostPaid or if it’s for something not that important, like Twitch or some other verification for other websites or something.  Then give Customer Care a call and make sure shortcodes are enabled on your account.  

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