My Samsung Galaxy A20 has a non working touch screen. I filed a claim and paid a $49 deductible to replace my device. There are files on my broken phone that I want to recover. I have to send the device back to tmobile when the new one arrives to avoid being charged a $900 fee. I cant call tomobile support or make it to the store right now. Tmobile just seems to be unwilling to help me with my problem. How can I get the files off of my old phone? It is ridiculous to say its not possible.
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