Question

S20 5G errors and no service after OTA update this weekend



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I also have a  Samsung Galaxy S20 FE 5G and the same error com.android.phone keeps stopping since October 5 a brand new Phone..No update yet ,,keeping the phone on safe mode since,,,,last security update  September 1,, I am in PR...Luckily I have a Digit attach to my number a S5 Phone and is working fine..

Mine is doing the exact same thing (com.android.phone keeps stopping), but on a much newer device, the Samsung Galaxy S20 FE 5G.

It started getting the error on Saturday morning, but shows no updates being installed since Oct 5th.

I will keep limping along in Safe Mode until an update comes out, or we hear more information.

 

:(

Update:  My husband’s T-Mobile Samsung Galaxy Note 10+ non-5G received it’s software update this morning 10/26/2020 from normal mode.  The software updated, and the com.android.phone keeps closing notifications ended and the phone which was heating up is no longer doing so.  

 

Keep checking for software download - I did so many times every day.

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Hey @be8 .

I was informed that an update was being sent out to resolve that issue. I’m confident the one you’re talking about is going to help fix this. Are you saying the issue went away before this update was sent? I’m reporting this info to my internal teams, so I want to make sure I’m getting the details right.

 

Thanks!

Yes, I detailed earlier in the thread how I got mine working again.

Last week’s update ran as scheduled though, and did not break anything, so I’m good.  Looks like there are others in here still having trouble though.

To paulov:

Before I give you any additional information I must clarify once again that I am not a technician or an expert in cell phones, I'm just another ordinary person who went through the "com.android.phone keeps stopping" error and I'm sharing my experience and the procedure I followed to solve my problem.

Question #1:

Do you mean that it wasn’t automatic because you had to do something else besides just checking for an update?

Answer:

I mean exactly what you just said, just checking for an update. It was not a situation that I look at my phone and surprise, my phone downloaded and installed the new update by itself. I don't know, what else can I say, I have no idea if Samsung and T-Mobile, that supposedly are working together to fix the problems, maybe they are releasing an update for each Samsung model one at the time instead of releasing one global update for all the models at the same time and maybe that is the reason why there are still people having problems.

Question #2:

Also what exactly are the steps you mentioned in a previous post?

Answer:

The steps I followed were:
1) keep the phone working in Safe Mode:

(To Restart your phone in Safe Mode:
• Press and hold the Power button until the 'Power off' prompt appears on the screen then release.
• Touch and hold Power off until the 'Safe mode' prompt appears then release.
• To confirm, tap Safe mode.
• The process may take up to 30 seconds to complete.
• Upon reboot, 'Safe mode' appears in the lower-left of the unlock / Home screen.
• With Safe Mode enabled, from a Home screen, swipe up or down from the center of the display to access the apps screen.

(These instructions only apply to Standard mode and the default Home screen layout.)

2) Turn Airplane mode off:

(To turn Airplane mode off:
• Navigate: Settings, Connections, Airplane mode.
• Tap the Airplane mode switch to turn off. This is essential to allow you to use your phone in Safe Mode to make and receive calls, send and receive text messages and to allow you to have Internet in your phone so you can download the new update, if it is available for your phone model.)

3) check manually every once in a while for the new update if it is available in: Settings, Software update, Download and install.

Remember, I have a Samsung Galaxy S10 and I used this information to solve the "com.android.phone keeps stopping" error on my phone. If you are not receiving this error message and/or if the software version of your phone is different and/or if your phone model is diferrent, the procedure to correct the problem with your phone could be different.

Question #3:

Was there anything else you did?

Answer:

I did nothing else.

Question #4:

...One, is that it just started for me while some others have had the problem for a couple weeks. Why?

Answer:

Maybe is depending on the Samsung model. The problem on my phone started on Monday October 19 and I was lucky to be able to download the update on the Thursday morning, October 22.

Question #5:

Is there a time bomb somewhere?

Answer:

I have no idea.

Question #6:

Two, is that my wife’s phone with the same Software version and security update has no problems so far. Which makes me think that maybe it has to do with a conflict with a third party software. Which the safe mode workaround corroborates.

Answer:

My situation is similar to yours and different at the same time. Let me explain. I have 2 Samsung Galaxy S10, one is my wife's phone, the other is mine. I always take care of my phone, keeping it updated, cleaned, etc. My wife is the opposite of me. She does not take care of the phone and protests when the phone gives her problems, then she worries.

The problem with my wife's phone exploded first. We were about to going to sleep a Friday night when we saw her phone automatically installing the update. The next day, Saturday, the phone had problems. More than a week later, the problem exploded with my phone.

Question #7:

Do any of you guys have any other app like Viber that also makes phone calls and could be interfering with the com.android.phone app?

Answer:

No, I don't have an app like Viber, in fact this the first time I heard of. Who knows, it is possible that the difference of apps installed on one phone and not installed on the other phone can make one phone more susceptible to problems than the other.

About the difference between versions using it "via the normal way" and Safe Mode or other, I have no idea or comment.

I hope that Samsung and T-Mobile fix all the problems because with each minute that goes by they are losing customer, and they are leaving angry and upset, and they have nothing possitive to say about both companies. I hope they catch the message before it's too late...

I hope the information I have provided is helpful.

Best wishes...

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Safe Mode

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Bad Mode

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

A few differences in between the two modes and it doesn’t make sense that the normal mode is a lower version than the safe mode. I’m going to set their permissions identically first, if no change I’ll give adb a shot then.

 

UPDATE
This is really weird. When I look at the App Info via the little notification that says “it keeps stopping”, the version is 10. When I look at the App Info via the normal way in Settings, the version is 11.5.03.11. More so, Version 10 won’t allow me to make any permission changes or set it as default, while version 11 does. Mind you, this IS NOT in safemode.

At this point I’m giving up because it’s above my hobbyist pay grade. It seems that both versions are active at the same time, so someone probably made a mistake by calling the older version in some line. Or it’s a feature, if we don’t use our phone that’s the ultimate security update...

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The new software update was installed on my cell phone on October 22 at 4:00am. It was not automatically downloaded by my phone or automatically pushed/sent by the carrier (T-Mobile). It was downloaded by my phone when I followed the steps I mentioned in a previous post.
 

Thanks again FatGuyPR, so that you know, your written English is fine. No need to feel bad about it.

Having said that could you clarify this part of your post? The two underlined segments seem to contradict each other. Do you mean that it wasn’t automatic because you had to do something else besides just checking for an update? Because I’ve been checking for updates and nothing shows up.

Also what exactly are the steps you mentioned in a previous post? All I could see was that you went to the check in the updates section. Was there anything else you did?

Now this whole thing seems wonky for a couple reasons. One, is that it just started for me while some others have had the problem for a couple weeks. Why? Is there a time bomb somewhere?

Two, is that my wife’s phone with the same Software version and security update has no problems so far. Which makes me think that maybe it has to do with a conflict with a third party software. Which the safe mode workaround corroborates.

This last part got interesting now while writing this because Viber just poped up on my screen while I was doing a software update check. It could have nothing to do with it, but I was two screens past the Viber icon to have it show up out of nowhere. Since Viber has hooks with the phone app, I uninstalled it and I’m about to see if that helps. Would also make sense why my wife’s phone is fine since she doesn’t use Viber.

Do any of you guys have any other app like Viber that also makes phone calls and could be interfering with the com.android.phone app?

 

EDIT

Getting rid of Viber didn’t do it, but I noticed something else. When on SafeMode the phone app version is 11.5.03.11, but when in regular mode it says Version 10.

I’ll follow up with another post below

To Stedora:

Remember, I have a Samsung Galaxy S10 and I used this information to solve the "com.android.phone keeps stopping" error on my phone. If you are not receiving this error message, the procedure to correct the problem with your phone could be different.

Recommendations, make sure:
1) keep the phone working in Safe Mode:

(To Restart your phone in Safe Mode:
• Press and hold the Power button until the 'Power off' prompt appears on the screen then release.
• Touch and hold Power off until the 'Safe mode' prompt appears then release.
• To confirm, tap Safe mode.
• The process may take up to 30 seconds to complete.
• Upon reboot, 'Safe mode' appears in the lower-left of the unlock / Home screen.
• With Safe Mode enabled, from a Home screen, swipe up or down from the center of the display to access the apps screen.

(These instructions only apply to Standard mode and the default Home screen layout.)

2) Turn Airplane mode off:

(To turn Airplane mode off:
• Navigate: Settings, Connections, Airplane mode.
• Tap the Airplane mode switch to turn off. This is essential to allow you to use your phone in Safe Mode to make and receive calls, send and receive text messages and to allow you to have Internet in your phone so you can download the new update, if it is available for your phone model.)

3) check manually every once in a while for the new update is available in: Settings, Software update, Download and install.

Remember I'm giving you the steps I followed on my S10. The steps for your phone may be different depending on the software version of your phone and depending on your phone model.

Good luck!

I'm upset. I have a Samsung S20+ locked to t-mobile and I'm experiencing this problem. I keep getting failed outgoing texts and outgoing phone calls that never connect to ring. And when I swipe down to see active notifications I see the MCM Client requests are processing. And stuff never sends. I reboot my phone and doesn't seem to help nave full bars and good 4G LTE service area. 10-24-2020. Please fix Samsung. Or t-mobile 

To paulov and other affected people:

Hi.

I almost always start saying I apologize for my english, I speak spanish, and english is not my specialty.

Sorry to hear that you are still going thru a headache with your cell phone.

Before I give you any additional information I must clarify that I am not a technician or an expert in cell phones, I'm just another ordinary person who went through the "com.android.phone keeps stopping" error and I'm sharing my experience and the procedure I followed to solve my problem.

I have 2 Samsung Galaxy S10.

The new software update was installed on my cell phone on October 22 at 4:00am. It was not automatically downloaded by my phone or automatically pushed/sent by the carrier (T-Mobile). It was downloaded by my phone when I followed the steps I mentioned in a previous post.

Now, that being said, to help you and other people that keep facing problems, the answers to your questions are:

Question #1:

Do we know what software got updated and what version is the new one?

Answer:

The information that you shared with me was:

Version: G781USQU1ATIG / G781UOYN1ATIG / G781USQU1ATIG
Size: 212.11 MB
Security Patch Level : September 1, 2020

The information in my phone is:

• Current version: G973USQS4ETJ1 / G973UOYN4ETJ1 / G973USQS4ETJ1
• Size: 201.61 MB
• Security patch level: October 1, 2020

This information is shown by my phone when I goto:

• Settings, Software update, Download and install, and in
• Settings, Software update, Last update

Also, in Settings, Software update, Last update, I found that there is this link:

https://doc.samsungmobile.com/SM-G973U/TMB/doc.html

that takes you to a detailed document explaining all the fixes that are contained in the new update and the improvements that were made.

In addition, when I goto Settings, About phone, Software information, Android security patch level, it takes me to the Source.Android.com Web Page, to the document titled Android Security Bulletins and as they say on that page:

"This page contains the available Android Security Bulletins, which provide fixes for possible issues affecting devices running Android."

Among the manufacturers for which solutions are mentioned is Samsung.

You can see this specific Source.Android.com Web Page following this link:

https://source.android.com/security/bulletin/


Question #2:

Do we have any clue to start looking?

Answer:

I have no idea. I have read on this T-Mobile Community, Samsung Community and Samsung Members app that people have, among other things:
• Cleared cache
• Cleared data
• Cleared/wiped cache Partition
• Soft reset
• Factory reset
• Even flashed the phone so it can go back to the previous Firmware version (a process I was not ready to get into because is highly risky for a person like me, that can rendered the phone damaged or permanently affected if is not done correctly)

Some people have had success performing some of these procedures, others have had temporary success for a few days or hours.

In my case I even contacted a company in Puerto Rico (which is where I live) that has technicians supposedly certified by Samsung and they told me that they do a Factory Reset on the phone, but not from the phone's software or by pressing a combination of buttons, but by deleting it completely and reinstalling the operating system and software by connecting it to a PC, programming that they supposedly download directly from Samsung.

As tmo_mike_c, Community Manager, said in a previous post "T-Mobile and Samsung are working on a fix...". I hope that one or both companies will find the problems and issue the pertinent permanent fixes as soon as possible.

Best wishes of good luck to you and the people who are still facing problems.

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 @paulov

It looks like the Sept update is the culprit.  TMO and Samsung already know about it.  A fix waas supposed to come Friday (yesterday), but so far I have nothing.  Some here apparently got the update and it seems to be working.  I got the October update and it didn’t fix anything.

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Thank you FatGuyPR. I saw your post at the Samsung forum and Safe Mode works.

Now I have another question. My problem only started today, so maybe there’s a variable that we don’t know that created the problem for some people two weeks earlier than for me.

My question is, do we know what software got updated and what version is the new one? Do we have any clue to start looking? We may be able to figure this out before Samsung or Tmobile since we have so many people to provide feedback.

I just checked and there’s no update for me. My last update was on October 5.

Version: G781USQU1ATIG / G781UOYN1ATIG / G781USQU1ATIG
Size: 212.11 MB
Security Patch Level : September 1, 2020

What is your version?

i hate changes without advice, so im payng for service

To keoughmb  and  jonesymae:

Try the steps I aforementioned above in the post that says To: hkp11  &  troiberto:

I hope this procedure works for you…

The best of luck!

Any suggestions on how to get the update?  I keep checking for updates on my phone and it keeps saying the software is up to date.

After this update my phone lost all the apps on my home screens and is also intermittently showing the mcm notification... s-20.

To: hkp11  &  troiberto:

I apologize for my english, is not my specialty. I hasn't read all the recent posts. I have 2 Samsung Galaxy S10 in my account that were affected by this error (com.android.phone keeps stopping) and I was able to download and install the update in both my phones.

Recommendations, make sure:
1) keep the phone working in Safe Mode

(Restart in Safe Mode:

• Press and hold the Power button until the 'Power off' prompt appears on the screen then release.
• Touch and hold Power off until the 'Safe mode' prompt appears then release.
• To confirm, tap Safe mode.
• The process may take up to 30 seconds to complete.
• Upon reboot, 'Safe mode' appears in the lower-left of the unlock / Home screen.
• With Safe Mode enabled, from a Home screen, swipe up or down from the center of the display to access the apps screen.

(These instructions only apply to Standard mode and the default Home screen layout.)

• Navigate: Settings, Connections, Airplane mode.
• Tap the Airplane mode switch to turn off.)

2) check manually every once in a while for the new update is available in: Settings, Software update, Download and install.

Remember I'm giving you the steps I used on my S10. The steps for your phone may be different depending on the software version of your phone and depending on your phone model.

Good luck to all!

Yeah - just keep checking.  Mine also said I had the latest update, and I just keep clicking around in the settings and all the sudden it said “update available”, which it obviously found over Wifi because I hadn’t been able to make a call on the phone since last week - luckily I still had an old LG phone to use for a week. Hours later and the phone is back to normal still.  Good luck!

I have T-Mobile - the update didn’t pop-up or come automatically.  You have to go into Settings on your phone, search “update”, click around to find Check For Updates, to get it to fire up.

 

I did go to download updates, it checks for updates, and says you have the latest update.  The SIM connection is constantly disconnecting in normal mode and have wifi connection on, so it should check via wifi. I guess we have to keep checking for updates. 

I have T-Mobile - the update didn’t pop-up or come automatically.  You have to go into Settings on your phone, search “update”, click around to find Check For Updates, to get it to fire up.

(Note 10+) saw that the update was avaliable, so enabled everything and found software update section.  (of course this took 5 mins because of the 3-second com… pop-up and freezing), and was able to download and install the update. It's been 15 minutes without the pop-up or a freeze, which is a good sign because i couldn't go 15 seconds without both happening. It's a freaking joke this happened in the first place, but at least this last update seems to have fixed it. I of course will be back here if it's not smooth sailing from here. good luck everyone! 

 

Thanks Troiberto.  Glad it worked for you!  Unfortunately, we have T-Mobile Note 10+ (not from Sprint), and the update still has not made it to us.

 

(Note 10+) saw that the update was avaliable, so enabled everything and found software update section.  (of course this took 5 mins because of the 3-second com… pop-up and freezing), and was able to download and install the update. It's been 15 minutes without the pop-up or a freeze, which is a good sign because i couldn't go 15 seconds without both happening. It's a freaking joke this happened in the first place, but at least this last update seems to have fixed it. I of course will be back here if it's not smooth sailing from here. good luck everyone! 

So the conclusion is that if you want to get rid of this issue you should flash your tmobile software with Samsung stock ROM since problem seems to be with TMOBILE CSC.

So if I flash my TMOBILE device with the SAMSUNG ROM, then I will loose all TMOBILE Bloatware + get rid of this problem. Seems to be a WIN-WIN scenario.

 

What would I lose if I flash my software with SAMSUNG Official ROM? VoLTE and Wifi Calling will be gone?

I would also like to know this 

Hi all.  I have the OnePlus 8.  Great phone!  But I had the same issues you all are describing.  A TMO tech advised me that all 5G phones are having trouble switching to and from LTE to 5G.  He said it is with all 5G phones.  He advised that I turn off 5G in settings - change it to 2G/3G/LTE. This resolved my issues.  He said they are working on an OTA update that will fix the issue.  So now...I wait for this update.

For those of you that have been facing a problem the last 2 weeks with the error:

com.android.phone keeps stopping

a new cell phone software update was launch by T-Mobile between October 21 at 8:00pm and October 22 at 4:00am to fix this problem. I was able to make the download and install it today (October 22 at 4:00am).

Apparently this error only affects Samsung Galaxy phones, mainly the models S10, Note 10, S20 and Note 20 and their variants (regular model, +, 5G, unlocked and others),

I live in Puerto Rico and we were affected here in the island.

In my account I have 2 Samsung Galaxy S10 and both were affected by this error. Both were fixed by the new update.

Good luck to all!

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