Samsung A71 5G Network Issues

I am having the exact same problem. Can somebody please tell me how to fix this?

Same

I talked to them today. They did a couple things on their end. I hope it works he said may have to do factory reset. How do you turn off the 5g?

It’s the old “software of somebody else issue” when nobody knows the answer or how to solve it. But I may have found the problem. Still working on it.

I’ve had the same issue with 5g which continued even when T-Mobile had me set my phone to the 4g/3g. It is that particular phone. I’ve had no more issues after I went back to the iPhone. My family have different Samsung phones with no issues. 

Don’t buy this A71 5G. I bought it in june 28, the same problems everyone is experiencing happened to me, so I contact the manager at the store, before the 14 days. He kept pushing saying is the 5G signal is new, give a few days, after the 14 days he said call customer service at 611, of course after 14 days you can’t return or exchange the phone.  i did called, they told me to reset network, i did, then they gave me another A71 5G, same problems, full signal, but said not register on network, no network connections, switch to LTE 3g, nothing same thing, then is your location, my old phone Moto Z2 Force worked perfect and full bars, then is the sim card (was new but..) I switch the sim card, same problem. WiFi drop calls, drop calls with full signal bars.  Then one representative told me by july 13, that they knew about the connectivity problems with that particular phone. The solution they gave me was to sell the phone and buy another cellphone. Finally I talked to another tech at Tmobile and she said is a Samsung problem, I contacted the Samsung tech they told me the same things of Tmobile reset, sim card….and that is Tmobile problem. . I have in my desk a paperweight, looks beautiful, doesn’t work but looks beautiful. $600 in the garbage, after 6 years with Tmobile. Tmobile knew about the problem, they trick everybody and told the salesperson to push the phone and to delay or exchange so the time to return can expire, after 14 days you can’t exchange or do anything but wait until they fix or give back the money or exchange with another Samsung product. Help Tmobile please stop the BS

I'm having too many connection issues with my brand new A71 5G! At first it was not receiving incoming calls and my calls were going straight to VM. Wouldn't ring. Now while at home, this phone does not even connect to my WiFi while all my other devices work fine, so it's not my WiF. I went to the TMobile store and they "re-set" my network but that didn't help as soon as I drove away! Now I'm passed the 14 days and stuck with this garbage phone!!! I should have bought an IPhone instead!

For the Software Update, go under Settings, Software update.  Apparently, it doesn’t automatically download these updates, but the description in this update did say that it contained call stability improvements and other stability improvements.

same issues with my a71 5g.  

Same issues as reported above. Switching back to 4g has helped with speed when not on wifi. But the dropping calls and others not being able to call me is beyond frustrating. $600 isn't a deop in the bucket and Tmobile should really be looking into these issues. 

I feel like they are never going to fix it. Especially after Samsung sent that last update out for our phones just recently. It was supposed to fix all of these problems according to t mobile but its still doing it. 

I too installed the update and am having dropping issue.  My wifi calling in addition to my data.  I put my sim card in my old Pixel 3a XL and it works like a champ.  I too am frustrated.  Called Tmobile nothing they will do.  Got a new sim card as well.   This really needs to get fixed.  Under stand 5g is new technology but why does the 4g not work?