Solved

Samsung A71 5G Network Issues

B
Userlevel 1
Badge

So I bought a new samsung a71 5g from the tmobile store almost 2 weeks ago. Love the phone overall but the signal is getting me under 3mbps download and maybe 5mbps upload speeds in places by old phone was pushing 30mbps. Also the wifi calls drop all the time and then data service goes in and out. Here is a photo showing full 4g bars at Ontario airport for example and there is no network connection. Is this a known issue for this model, is there a fix coming? I am about to return the phone to the store honestly.

 

icon

Best answer by drnewcomb 25 July 2020, 17:39

View original

84 replies

E
Userlevel 1

Don’t buy this A71 5G. I bought it in june 28, the same problems everyone is experiencing happened to me, so I contact the manager at the store, before the 14 days. He kept pushing saying is the 5G signal is new, give a few days, after the 14 days he said call customer service at 611, of course after 14 days you can’t return or exchange the phone.  i did called, they told me to reset network, i did, then they gave me another A71 5G, same problems, full signal, but said not register on network, no network connections, switch to LTE 3g, nothing same thing, then is your location, my old phone Moto Z2 Force worked perfect and full bars, then is the sim card (was new but..) I switch the sim card, same problem. WiFi drop calls, drop calls with full signal bars.  Then one representative told me by july 13, that they knew about the connectivity problems with that particular phone. The solution they gave me was to sell the phone and buy another cellphone. Finally I talked to another tech at Tmobile and she said is a Samsung problem, I contacted the Samsung tech they told me the same things of Tmobile reset, sim card….and that is Tmobile problem. . I have in my desk a paperweight, looks beautiful, doesn’t work but looks beautiful. $600 in the garbage, after 6 years with Tmobile. Tmobile knew about the problem, they trick everybody and told the salesperson to push the phone and to delay or exchange so the time to return can expire, after 14 days you can’t exchange or do anything but wait until they fix or give back the money or exchange with another Samsung product. Help Tmobile please stop the BS

C
Userlevel 2

Me too. I've talked to many 'techs' at T Mobile who say they have not heard of any problems and replaced the sim card but the problems still exist. The phone my be a "LEMON."

M

Same deal here. Great 5G low band coverage where I'm at, but constant kicks from the network. Most noticeable when using the Google assistant search bar. It immediately says you aren't connected. Hit enter again on the search and it loads.diaconnected from data up to 5 seconds or so.  Another issue with the Walmart app where I can't scan prices without loading it twice. 1st time opening, black screen. Close and reopen and it works 2nd time. Same with Walmart pay. Open, black screen, close, then open and it works. On the June 1 patch level update. Really like everything else about this phone, but this chipset is in other phones so it has to be the software. Please fix.   

C
Userlevel 2

Hey T-Mobile. Fix it. Maybe somebody over there should contact Samsung and try to find an answer. I’ll be happy to try if you send me a contact at Samsung. The longer you have the phone the worse it gets. So there may be update issues or Bixby and Google aren’t comparable. Chrome seems to work but the Google app shows no connection or is so slow it times out.

K

this is so frustrating,  I can't connect to mobile network, my power /home wifi just went out due to storm and I couldn't even use my new Samsung a71 phone:(

J

funny how this is shown as solved.... still users having same problem. 

I get constant wifi disconnects so I have turned it off on settings... if I really ever need I can always turn on. 

this phone also constantly throws errors about no network...any app, browser. I usually will switch wifi off (if connected) seems to force app to actually check. 

if not on wifi... I'll switch the mobile networks (i.e. between 5g/4g etc) seems to do same.. just takes a sec.. or app/page refresh.

regarding 5g...i don't expect much as is new... but damn T-Mobile I would expect same speeds in same areas with 5g and 4g as 5g from what I read is more about signal penatration than speed... speed really only should improve if your in 4g area that 5g can reach your device better. 

yet when I run speed tests to sane servers over 5g and compare to 4g...its significantly slower usually. worst of all my GS9 was faster with 4g than this A71 5g

I'm only an hour south of T-Mobiles Renton WA offices...and not in a rural area... you think it would be better.

I have chosen to keep it on 4g only now after seeing this post to see if helps with the wierd no network errors.

otherwise it's decent phone... T-Mobile should send us all replacements... as at this point my bet is Samsung has inferior components that software upgrades won't fix. (I have updated software three times since purchased phone.. same issue).

damn company has us by the b***s and don't care... even so far as to list this as fixed.

I'll just have to manage till can afford better... network issues big downgrade from GS9 I busted screen on. 

disappointing 

B
Userlevel 1
Badge

Yea in the settings I tried setting it to the 4G auto connect and it still gave me the same issues with 4G and the speeds were just as slow. I really like the phone otherwise just can't seems to keep the connection steady and with reasonable network speeds.

B

Same with me! Working with Great T-Mobile Customer Expert, in Boise. Tried everything including switching to lte4. No change. Totally frustrating! Samsung needs to step up and correct this, or offer another model. 

M

I'm having too many connection issues with my brand new A71 5G! At first it was not receiving incoming calls and my calls were going straight to VM. Wouldn't ring. Now while at home, this phone does not even connect to my WiFi while all my other devices work fine, so it's not my WiF. I went to the TMobile store and they "re-set" my network but that didn't help as soon as I drove away! Now I'm passed the 14 days and stuck with this garbage phone!!! I should have bought an IPhone instead!

T

I am having the exact same problem. Can somebody please tell me how to fix this?

B

I’ve tried a new sim card but that doesn’t resolve the issue. The 5G internet works sometimes but my main issue is people can’t reach me when they call, it just go straight to my voice mail. Very upsetting because I’ve missed a few calls that are important.

F

Me too. I've talked to many 'techs' at T Mobile who say they have not heard of any problems and replaced the sim card but the problems still exist. 

 

I am in the exact same boat. This phone is a piece of crap. I reside in the SF Bay Area where there is plenty of good signal and towers. I cannot receive outgoing or incoming calls...it's beyond lame having a completely useless phone. In addition, when I go out and turn off wifi, and rely on the network coverage around me, the phone will rarely pickup 5G and struggles to get back to 4G LTE. I can't even conduct a basic Web search on a browser to look something up. It stalls completely.

I miss calls constantly and individuals will say they tried calling me, only for the phone to go straight to voice-mail. Also, the phone is so finicky that when I try to place outgoing calls, I have to hit the Call button for whomever I'm calling at least 10-12 times. 

I've spent countless hours on the phone with TMobile techs giving me their interpretation of what they believe to be the problem. But none of them know and have yet to provide a good remedy.

I've changed out the SIM card and run multiple tests on the phone. As of today, I have a replacement of the same exact crappy phone being delivered to a local tmobile store for pickup. 

I have little hope that a new phone will not encounter issues...

C

I am experiencing the same thing and was also told by a tech that there is a known software issue with this phone, however, nobody knows when it will be fixed. I am. Using my old phone in the meantime but don't know when it will be OK to switch back to the a71. Anybody heard of a date? 

C
Userlevel 2

It’s the old “software of somebody else issue” when nobody knows the answer or how to solve it. But I may have found the problem. Still working on it.

H

FORGET IT  . . . T-Mobile does not CARE that the A71 does not work!!!  I spent countless hours troubleshooting, getting my phone replaced, having rude and unprofessional store clerks and clueless Customer Care Technicians waste hours and hours of my time. Bottom line, new phone I received is doing the exact same thing the old phone did the minute the T Mobile update was installed. 

1 - DO NOT INSTALL T MOBILE UPDATE ON NEW A71 !!!! 

      YOUR A71 WILL WORK GREAT WITHOUT IT

     If you DO Install the T Mobile Update . . . . . 

1 - Set Network to LTE\3\2 G and live with it.

2 - Restart the phone often resolves lost network\connection issues. 

These are the only 2 things that work. Don’t waste your time asking for help, they can not fix this issue and they don’t care. They will do nothing for you. Be kind to yourself and accept the fact that we got robbed buying the A71. 

drnewcomb
Rank
Userlevel 7
Badge +11

From what I hear, there are some issues with some of the new 5G phones. Have you tried setting it in 4G/LTE preferred mode? Just to see what happens.

I don't speak for T-Mobile.
K

I don’t have this particular phone but I have the Note 20 and the Z Flip 5G. Both phones lose connection frequently. I have a new sim card so that’s not the issue. In fact, I just dropped the Note 20 off at UPS to go back to Samsung for Network Issues. When that comes back, I’ll send the Z flip in. I don’t know who’s problem it is, Tmo or Sammy, but I can’t even use these phones for work when I can’t get a stable internet connection. Updated the September update with no improvement.

J

Well, Tmo claimed it is samsung.  But then this R15 sim debate seems to suggest maybe Tmo has a problem.  However, I always gets wifi calls dropped (on a wifi network that worked perfectly for the iphones, and Galaxy S8) so I still think it is Samsung.

How was your experience dealing w/ Samsung?  I am inclined to reach out to them on this phone.

 

R

Same issue as everyone else. My service is horrible with this phone. They even ordered a new phone and replaced it. Even after the last software update its still not working.

They say there are no known problems like this for galaxy A71 5G but now that i searched to see if there was, it seems like everyone has the same problem. With my first phone I factory reset it. It didn't help so they ordered a new phone to replace that one and they kept saying it was probably a software defect. 

It seems to me like everyone who has bought galaxy A71 5G has the same problem and if Samsung can't fix it, I dont know why they don't just recall the device. When my phone hits 5G with 1 or 2 bars, the service completely stops working and then the entire service just drops and i have to restart my phone. 

I cant even get online because if I do, I know the whole service will drop again. They need to fix this. It is ridiculous. 

R

I feel like they are never going to fix it. Especially after Samsung sent that last update out for our phones just recently. It was supposed to fix all of these problems according to t mobile but its still doing it. 

A

I have the same phone. All problems.  Even after update. The receiver is garbage, it freezes typing, all kinds of reception issues. My suggestion is to stick to Verizon. I am typing and can't even see the letters I am typing on here. Total crap. New Sim Card too! They ripped us off!

 

 

 

 

 

 

 

 

 

 

 

 

D

I haven’t seen any known issues with the device. I’d check for recent software updates on the phone first. If it’s up to date, I’d have our Tech Care team file a ticket to get our engineers to look in to this further.


I got the phone about a month ago and have most updated software on it. The call quality is crap, half of the time during the call the network goes down and the otherside cannot hear anything or neither can I. It randomly drop signals within my house while all other phones within the house still has signal. Still have this issue and it has not been resolved.

K

I just got off with Tmo chat. They say it’s because my city doesn’t have the strong 5G signal yet so set my mobile connection to LTE/4G/3G in the mean time and that it’s not my phone. It’s because when the phone is switching from 5G to LTE, it’s causing the connection to drop.That’s what she said.

I just went to my devices on samsung.com and hit the request service button so I didn’t interact with them at all. Just print out the shipping label and drop off at UPS. As soon as I get that back, I’ll ship the Z flip back to them for the same problem.

Speaking of wifi, I got home a bit ago and I’m on wifi and guess what? Connection dropped! So, I think it’s a Samsung issue since I was on wifi at home.

G

I was having very similar issues to those mentioned above.  Drove from Omaha to south of Topeka on Friday.  MY A71 dropped connection at least 12 times and did not have any data coverage a majority of the trip.  Installed the latest Samsung update dated 8/1 last night.  Made the trip back today and there was a dramatic improvement.  Had coverage 95% of the way and only 2 drops.  I highly recommend installing the Samsung update.

B

I had the same issues my a71 5g kept dropping signal but is working fine now after I did the following went into settings tap connections then tap mobile network then tap network mode and changed it to LTE/3G/2G now my phone keeps a signal I think in the 5G mode that it's only trying to find a signal for 5G and and not accepting signals from towers that don't have 5G all cell phone companies use each others towers and some don't have 5G technology yet

Reply


New badge winners

Show all badges
Terms & Conditions