I have a Samsung Galaxy s21 5G that is currently running android 12, purchased directly from Samsung. I have been waiting for the update to 13, but whenever I check, the system keeps saying that my software is up to date. I’ve spoken to tmobile through chat support, but they suggested I bring it to a tmobile facility to look at. I’d rather avoid that since the last time that I went to a tmobile store it was over an hour wait, and I’d hate to see what it’s like during the holidays. I’d appreciate any assistance to this. Thank you.
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Visit XDA to find the update link to load manually. If the update is available for your model but your device isn't receiving it. You might need to do a factor reset without restoring any data using SmartSwitch. If you purchased your device from AT&T. They are the only carrier that Samsung has a deal with not not allow their device updates to be pushed across all cellular networks.
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