I'm pretty upset about this actually. I've been tapping "About Device", checking for updates, on my phone for a long time, but I didn't realize how long until a few minutes ago.
Why is there a Lollipop/5.0.1 update available for the Galaxy S4 that we don't have? That's been out for OVER A YEAR.
I go to Samsung expecting them to have only updated the S4 for 4.4.4 KitKat. Which is what I have and have had for a supremely long time. How disappointed, and quite honestly a bit angry, I am that we don't have this update nor have we received any information about it. Other major carriers have it so I'm not quite sure why we do not. T-Mobile provides so many amazing and great services but it can't provide a simple, year old update?
That's not okay. It's very not okay.
Says it's ready right here: http://www.samsung.com/us/support/answer/ANS00031483/
Best answer by tmo_amanda
I know you're wanting some answers as to why your S4 hasn't received a software update. We do not have specific details for you as it could be one or multiple reasons. This may give you some insight: Software update development FAQs. I'm really sorry that I don't have the specifics for you or any info as to when an update can be expected.