I have a samsung lite, nothing is wrong with phone its self.... but earlier today the phone made me update the android OS... It started the process... then it reset... and from that point on... has been stuck on the "white" loading screen that says " t mobile 4g lte" .... I held the power button till it shuts off... and turned it back on... and it still gets stuck on that same part.... I took out the battery... and guess what... the same thing... I can not CALL for support... so now I am forced to go this route for help.
Best answer by lintseeker
I've tried to keep up on this, but have been very busy...
I finally chatted with tech support at Samsung. I went to Samsung since the problem looks to be caused by them, not TMobile.
The rep said they'd forward the problem to a Supervisor and their High Level Support Team, since it appears to be such a bad problem.
The rep said the problem would be looked into and fixed very soon, but couldn't give a definite timeline other than it would be addressed in the next 5-7 days (as of 6/15/2017.)
The best way to track progress is to contact Samsung Support about the problem or keep checking their News site for info on a new update... https://news.samsung.com/global/
The problem is... Samsung's Software Update (Android version 4.2.2 Baseband Version: T399UVUAQE1 June 5, 2017 e911 fix) preventing the phones from restarting (because it conflicts with the most current version of the Google App.)
I also got the rep to forward the problem to their public relations department so they can update/reply to our post here on TMobile.
If nothing happens, I'll post my chat transcript here and contact both Samsung and TMobile again... and I won't be nice next time.
I you are having this same problem, try contact Samsung Support too. It might help speed the process up.