Question

send my trade in

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Hello, I had printed the shipping label for my trade in. However, it shows in  the Receipt label the wrong ph. that I have to return. 

I have a Samsung Galaxy S20 black. And the label reads Samsung Galaxy S21 Grey. 

 

Can you please send me a label with the correct ph. I don’t want to have problems (I already had enough problems getting my I phone). 

 

Thanks,

Xico Ceballos

2 replies

X
Badge

Hello, I had printed the shipping label for my trade in. However, it shows in  the Receipt label the wrong ph. that I have to return. 

I have a Samsung Galaxy S20 black. And the label reads Samsung Galaxy S21 Grey. 

 

Can you please send me a label with the correct ph. I don’t want to have problems (I already had enough problems getting my I phone). 

 

Thanks,

Xico Ceballos

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Userlevel 7
Badge +16

you will need to contact TMO either through call or through Facebook/Twitter..the site here is primarily peer to peer assistance..no one in here has the power to assist you on this one.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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