I factory reset my phone after my new sim card arrived. Big mistake, because now the esim is missing. The new physical sim card was defective and I had to wait for a new one. Cannot activate online and no longer have phone or text messages on the phone since I reset it. The physical sim card is fully activated thanks to a friend who used to manage one of their stores. However, the number shows as unknown In the phones SIM manager and I still have no phone use. T mobile tried to send me email but I never received it so I have no way to do this from home and i'm paralyzed and have noone to go to the store for me. Whydidn't I get the emails they sent me since the emails are on wifi and I get everybody else's?
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SIM's do not come activated. You need to update the SIM on your account to the one you are now using. Even if the SIM is not active, you should still be able to call 611 and have Customer Care activate it. You will need the number on the SIM or the number on the card the SIM pops out of.
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