T-Mobile App keeps crashing

  • 13 September 2021
  • 1 reply


I just switched my phone along with 2 other phones in my plan( all the same model of Samsung phones)  to T-mobile. But one of the phones keeps having this problem where randomly the T-mobile app crashes and the pop up appears. I dont use this app on that particular phone. I tried contacting customer support via chat feature who after a very slow response rate and 2 hrs later still couldn’t solve the problem.  They even asked me to uninstall the app which they should know is not possible.  


I’m wondering if anyone else has had the problem and knows how to fix this? 


1 reply

I don’t have a solution to your problem.  Just wanted to add I have the exact same problem on a Samsung S8 phone.  I also called tech support, and got the same ineffective help.  I told him numerous times there was no uninstall option for that program, and he kept repeating I needed to uninstall it,  Finally gave up.  Come on T Mobile.  Help us with this problem.