The WORST customer service I have ever received occured today while attempting to pay my T-Mobile bill.

  • 13 June 2024
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The WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER RECIEVED FROM T-Mobile occurred today June 12, 2024.

I have 2 accounts and tried to pay both using my phone.  As I was unable to switch to the 2nd account using the automated system I requested a customer service representative. 

The representative by the name of Maria was HORRIBLE....her concern was advising me of an additional $10.00 charge for paying my bill as opposed to assisting me to resolve the issue of why I was unable to access the 2nd account using my phone. 

When I asked to speak to a supervisor she stalled the transfer by placing me on hold for a long time. 

Once I was finally transferred to a supervisor by the name, Bella I was further frustrated by her lack of concern in resolving my issue.  At no time either representative offer to troubleshoot the problem nor direct me to knowledgeable staff capable of resolving my issue .

Is this CUSTOMER SERVICE ????  NOT AT ALL...NEVER SHOULD A CUSTOMER HAVE TO SPEND AND HOUR ON THE PHONE TO RESOLVE AN ISSUE and then be told ...."That will be $10.00 for frustrating you and NOT resolving your problem 😡. " 

ABSOLUTELY DEPLORABLE  !!!!

 

 


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