TMo is and native visual voicemail



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magenta2449296 wrote:

I did a factory reset, and native VVM did not return. Once you install the T-Mobile app it takes a few minutes to "activate" the app. I assume that activation changes where your voicemail recordings are routed and once they have switched over to the app servers there's no way back to native android vvm service (since this migration is the point of the switch).

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I can confirm that changing carriers does bring native VVM back, so it's not the handsets.

I can also confirm that changing carriers brings back native VVM.

I just find it very strange that my Motorola Nexus 6 is still able to use the native phone dialer app Visual Voicemail without ANY problems while on T-MOBILE.

Native will work fine unless/until you install the T-Mobile VVM app.  My daughter's Moto G7 works fine and I've warned her not to install the app.  Someday they may force the switch, but only if they want to lose 10-15% of their Android customers.

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magenta2449296 wrote:

Native will work fine unless/until you install the T-Mobile VVM app. My daughter's Moto G7 works fine and I've warned her not to install the app. Someday they may force the switch, but only if they want to lose 10-15% of their Android customers.

I'll put money they'll lose less than that. more like 2-3%

Not true. I have two G6s that have never installed the t-mo app and lost native VVM.

With this kind of business practice they will lose more that 2-3% of customers.

magenta5733023 wrote:

I just find it very strange that my Motorola Nexus 6 is still able to use the native phone dialer app Visual Voicemail without ANY problems while on T-MOBILE.

Someone ventured earlier that installing the TMo VVM apps precipitates the irreversible migration of the voicemail mailbox to a server that thereafter requires the TMo VVM app and the android native vvm app stops working for good [for that line].

One way to test this theory is if you are in possession of two phones one with native android vvm still working and another that has stopped to swap the SIMs (or to be safe, put the non-working SIM temporarily into the working phone) and see if the native vvm would work for that SIM.

I have put this same TMobile activated sim card in both the Motorola Nexus 6 and the Essential Ph-1. The native phone dialer visual voicemail for my Nexus 6 is working just not with my Essential Ph-1 with the same TMobile sim.

Is your Nexus 6 on the Android 9 pie or using native Android vvm like your essential ph-1?

I think only/mostly the Android native vvm is hosed. Not sure about OEM customized dialers.

My Motorola Nexus 6 is still on 7.1.1.

J. Davis on Android

On Mon, Aug 12, 2019 at 7:49 PM, user401<no-reply@t-mobile.com> wrote:

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It sucks TMo is disabling android native visual voicemail

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Is your Nexus 6 on the Android 9 pie or using native Android vvm like your essential ph-1?

I think only/mostly the Android native vvm is hosed. Not sure about OEM customized dialers.

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magenta5733023 wrote:

With this kind of business practice they will lose more that 2-3% of customers.

It's happened before and it was a blip in the grand scheme of things.  I mean seriously people saying this and that but T-Mobile has gained more customers regardless of lack of updates for example.  "Lack of updates" hits a higher number of users than VVM does yet again they are gaining.  So exactly how are they going to lose 10%+ customers?

10% of ALL android users worldwide may use Native VVM let alone VVM altogether...

There's a difference when a company charges their consumers for a service with was originally free. Plus I'm not concerned about the percentage, a lost is still a lost.

J. Davis on Android

On Mon, Aug 12, 2019 at 8:42 PM, tidbits<no-reply@t-mobile.com> wrote:

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It sucks TMo is disabling android native visual voicemail

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tidbits wrote:

magenta2449296 wrote:

Native will work fine unless/until you install the T-Mobile VVM app. My daughter's Moto G7 works fine and I've warned her not to install the app. Someday they may force the switch, but only if they want to lose 10-15% of their Android customers.

I'll put money they'll lose less than that. more like 2-3%

Not putting my money on it, but 2-3% is still a lot of customers.  Somewhere in the neighborhood of 1.7 to 2.5 million customers (U.S.).  You can bet that T-Mobile would not like that.  Heck, even 1% is 850,000 (roughly).  This might be a blip to T-Mobile but it's this type of attitude that will ultimately hurt them.  Not sure how you feel about VVM, it's pretty important to some people, especially to just have it removed without any notice or information as to why.  It's obviously not that big of deal since the major android news sites haven't reported about it.  Personally I think T-Mobile is shooting themselves in the foot by doing this.

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magenta5733023 wrote:

I just find it very strange that my Motorola Nexus 6 is still able to use the native phone dialer app Visual Voicemail without ANY problems while on T-MOBILE.

It's very strange all the way around.  There is no rhyme or reason to it.  As I've stated earlier in the thread about devices that it used to work just fine on and now doesn't, along with devices that are still able to use the native VVM.  I had a Pixel 2 XL that used to work fine until receiving the fatal text message that sent the phone into the blacklisted T-Mobile device world and never to be able to use native VVM again. None of this makes any sense and it seems rather random.

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magenta5733023 wrote:

There's a difference when a company charges their consumers for a service with was originally free. Plus I'm not concerned about the percentage, a lost is still a lost.

J. Davis on Android

On Mon, Aug 12, 2019 at 8:42 PM, tidbits< @admin_1> wrote:

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It sucks TMo is disabling android native visual voicemail

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They are still gaining more than they are losing.  To date I have never had trouble with VVM, and a lot of others have not either.  Honestly nothing is ever free even if they bundle the services you are still paying for it.  Marketing for the win 😊 .  Anywho  Good Luck getting it to work. 

I usually buy unlocked devices unless there is a really good carrier deal.

First of, if this feature was built into the stock dialer since Android 6 and people were able to use it without ever having to pay for it; it's free. Secondly; this feature as of right now doesn't work on my Essential Ph-1 anymore but, it still works flawlessly on my Nexus 6 so I'm not overly concerned. Marketing can't win much with this much backlash.

J. Davis on Android

On Wed, Aug 14, 2019 at 5:36 PM, tidbits<no-reply@t-mobile.com> wrote:

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It sucks TMo is disabling android native visual voicemail

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Android VVM is not a "bundled service." Android is not a t-mobile product. We aren't paying for it. It came installed on the phone I bought, which has nothing to do with t-mobile. T-mobile intentionally blocked the feature, presumably to sell us their own version.

Unlocked phones is not the issue. T-mo has disabled this feature on unlocked phones.

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magenta5733023 wrote:

First of, if this feature was built into the stock dialer since Android 6 and people were able to use it without ever having to pay for it; it's free. Secondly; this feature as of right now doesn't work on my Essential Ph-1 anymore but, it still works flawlessly on my Nexus 6 so I'm not overly concerned. Marketing can't win much with this much backlash.

J. Davis on Android

On Wed, Aug 14, 2019 at 5:36 PM, tidbits< @admin_1> wrote:

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It sucks TMo is disabling android native visual voicemail

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How many people bought the Ph-1?  How many people have bought the Nexus 6, Pixel, Pixel 2, and such?  It's a blip on the total amount of devices sold per year.  All Android OEMs together barely even churn out the amount of devices sold by Samsung unless in China. I see no backlash.  If it was a real problem XDA, AA, and such websites would be all over it by now.  Yet they are not and make no mention about it also. 

You have to pay for service in order to use it.  You could use it with Google Voice, BUT you have to give personal DATA to Google.  Nothing is ever free there is ALWAYS a cost.  Most people never think about it.

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magenta6790580 wrote:

tidbits wrote:

magenta2449296 wrote:

Native will work fine unless/until you install the T-Mobile VVM app. My daughter's Moto G7 works fine and I've warned her not to install the app. Someday they may force the switch, but only if they want to lose 10-15% of their Android customers.

I'll put money they'll lose less than that. more like 2-3%

Not putting my money on it, but 2-3% is still a lot of customers. Somewhere in the neighborhood of 1.7 to 2.5 million customers (U.S.). You can bet that T-Mobile would not like that. Heck, even 1% is 850,000 (roughly). This might be a blip to T-Mobile but it's this type of attitude that will ultimately hurt them. Not sure how you feel about VVM, it's pretty important to some people, especially to just have it removed without any notice or information as to why. It's obviously not that big of deal since the major android news sites haven't reported about it. Personally I think T-Mobile is shooting themselves in the foot by doing this.

T-Mobile Churn rate is +4.7% last I remember.  If they were losing customers it would be -.  They have more people coming in than going out, and that's what matters.  Sprint has been going in reverse and why they are trying to sell themselves off. As I mentioned very little people on all networks even know they have VVM let alone what it is.  My guess people are all up in arms over nothing and it's probably a bug as they are upgrading their network.  People have been getting errors as well for the T-Mobile VVM app lately as well.

If T-Mobile was doing it intentionally they'd have to declare it with the FCC, and notify customers.  Yet not 1 person has shown an email. and yet fan site has made an article about it.  I love a good conspiracy 😊

"You have to pay for service in order to use it"

You seem to be confusing two different things. T-mobile provides voice mail. We pay for that via our t-mobile service. Android VVM is its own thing that has nothing to do with t-mo. If t-mo blocked the Google Maps app and then offered their own paid maps app would you say "well nothing's free?"

"

Yet not 1 person has shown an email. and yet fan site has made an article about it."

That's the problem. Here's a thread full of people with all different devices with the same problem for months, and t-mo hasn't done jack to acknowledge it.

And you are still missing the point. If this feature has been baked into the Android OS since Android 6 Marshmallow for everyone to use without having to pay for it since 2015; it's a feature that everyone running Android 6.0 or higher was able to use for FREE until it was broken for a money grab by T-MOBILE in 2019. Let this go because I don't agree with you and  you don't agree with me.

J. Davis on Android

On Wed, Aug 14, 2019 at 7:46 PM, magenta9400132<no-reply@t-mobile.com> wrote:

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It sucks TMo is disabling android native visual voicemail

reply from magenta9400132 in Android products - View the full discussion

Android VVM is not a "bundled service." Android is not a t-mobile product. We aren't paying for it. It came installed on the phone I bought, which has nothing to do with t-mobile. T-mobile intentionally blocked the feature, presumably to sell us their own version.

 

Unlocked phones is not the issue. T-mo has disabled this feature on unlocked phones.

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magenta5733023 wrote:

And you are still missing the point. If this feature has been baked into the Android OS since Android 6 Marshmallow for everyone to use without having to pay for it since 2015; it's a feature that everyone running Android 6.0 or higher was able to use for FREE until it was broken for a money grab by T-MOBILE in 2019. Let this go because I don't agree with you and you don't agree with me.

I am not missing the point.  You had to have service to use it of some sort.  So YES you are paying for it even if it doesn't have a price tag and the term "free" pops up.  It's marketing 101.  They actually teach you this.
Where's the money grab?  Millions of people are still using it and yet people who are having problems with it cooked up a conspiracy with no actual evidence to prove T-Mobile is starting to charge for VVM.  No tech site posted about it, and they posted about the recent plan change before it even happened...

The money grab is when they broke it and IMMEDIATELY sent a lot of people a text telling them to install TMOBILE version of their VVM as a TRIAL and at the end of that TRIAL period, back door their customers by telling if they want to continue to use this feature with their VVM, you have to pay EXTRA for it. So as I stated before; we can agree to disagree. 

J. Davis on Android

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It sucks TMo is disabling android native visual voicemail

reply from tidbits in Android products - View the full discussion

10% may be high, and it won't be all at once.  If you use voicemail, visual or not,  and if you use your phone for business, then the app solution does not work.  It is not merely inconvenient, it triggers a carrier change.  It will take time, since they are rolling out slowly, and there are complaints dating back to December 2017, but I think their churn overall will increase.

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