TMo is and native visual voicemail

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They removed voicemail from my number completely. When they set it up again there was only one option instead of two.


I called T-Mobile customer service and asked for removing and adding my voicemail back. But same problem again.

I'm ready to switch to any other carrier. Done with this incompetent company. 

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I still don’t have a problem with my Pixel devices.  Exactly what plans are you guys on?


Plan is Tmobile One all-in.

Unlocked (not bought from tmobile). Which honestly I think the unlocked part is the issue based on what I’ve gathered, if it’s bought from them it seems to be fine. 

It must be Tmobile’s way of punishing for not paying them more. The Uncarrier.

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I have my from Google. I frequently switch devices and only buy unlocked. My VVM I didn't have a problem so far. I just switched over to the Max plan today and it still works. 

I bought an unlocked 1+ N10 5G and noticed my native VVM didn’t work. Led me to this thread. Decided to grab my also unlocked but cracked screen pixel 3a and insert my sim. VVM instantly came through the native app. Sim back in oneplus and no VVM.


I’m gonna say it’s either older Android OS issue or Oneplus and others issue. I could flash 10 on the pixel and test but alas i have real work to do now.


EDIT: it was also working on my 4a 5G but i gave that to my wife and shes on verizon.


Not sure if you found a fix but I had the exact same problem with the oneplus 9 pro.

Visual voicemail is NOT needed.  I believe they just say that so some people will eventually sign up for premium services.

Here is what worked… Tmobile tech support needs to completely reset your voicemail.  You will lose any saved voicemail messages.  Then reboot your phone and now voicemail notification now shows up on the top of the phone display as a little blue phone icon, just to the right of the time.  It just took me 2 hours of tech support for them to comprehend the problem and then fix this.  Again, visual voicemail is NOT needed.

just an FYI to anyone looking.


I have two Pixel 5’s working with visual voicemail natively in the google dialer.

I had both of the phones lines forwarding calls (provisional forwarding or something like that) to my google voice.  Here’s how I got it working natively on 4/28/2022:

1) go into google voice --> hamburger menu --> settings --> device & numbers --> and delete the linked number and also everything else in there (I'm not sure this step is needed but it worked for me)
2) go to the phone dialer and send the following code: ##004# (then wait for the success message that it worked, took about 15 or so seconds to get confirmation). I rebooted. Then the visual voicemails started appearing natively in the phone dialer.
3) For my wife's phone, for some reason the visual voicemail icon on the bottom right was not there, but then suddenly appeared after rebooting and waiting a few minutes. I also wasn't getting messages, so I sent the ##004# code again, and then it started working. Again, no idea if that did anything but it started working! Good luck!

4) Profit!

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If Tmobiles voicemail app doesn't work for you then you can grab a 3rd party voicemail app with its own voicemail from the Google Play Store and set it up and it'll work to get voicemails when you don't answer when people call you on your TMobile number.