TMo is and native visual voicemail


Userlevel 1
  • First activity
  • 1 reply

I don't want to use TMo's app.  I'm sure it'll just have ads or do data collection or just otherwise be bad -- it only has 3.5 stars in the play store and looks to be filled with bugs.  You guys suck for dropping support of the built in android voicemail feature which worked just fine.

Ugh.  Stuff like this, my terrible reception at home, and the sprint merger make me think more and more about switching -- and I've been a t-mo customer for 15 years!


155 replies

Userlevel 6

first off what device are you speaking of? Secondly the main reason the app has poor reviews is because the user interface is about forever old and needs an update. Otherwise it works just fine. As far as native voicemail goes if you have an unlocked device from a manufacturer then it should work fine as long as you don't have the T-Mobile visual voicemail app installed. If you have a T-Mobile device that is branded T-Mobile and not directly from the manufacturer you may have an issue because the firmware may not support all oem features.

Userlevel 1

Hi there,

I have an unlocked Xaomi Mi A2 Lite and the native voicemail had been working just fine for the past few months since I got it (I was actually surprised because TMo used to charge for this feature).  I then this week got a text message from TMo saying I needed to install the app (I don't have it installed), and now the native voicemail panel says "Visual voicemail isn't working, call voicemail to finish setting it up." The button just dials voicemail, it doesn't sync it.

Completely agree with you. Native visual voicemail stopped working this week, forced to install t-mobile 'visual voicemail' app, which is clunky, doesn't notify as well, forces me to have more stuff on my phone, and offers nothing that I want over the native android app. T-mo has kept this kind of thing to a minimum, which has kept me a customer for a long time - but if they become no better than the competition, I'll switch in a minute.

Agree 100%. The native android app is so much better and is integrated into the phone app with all my call history. All in one place makes so much more sense than installing another app. The clincher was when I noticed the notification that I have 29 days left of my "free trial." WTF? I immediately uninstalled t mobile's VVM app because it is so bad even as a free app - no way am I gonna pay for it - and now all my messages have disappeared from the native app and new messages no longer populate that list. I now either have to use t-mobile's awful VVM app (and I guess start paying for the privilege next month!) or call the message center, old-school style. Does anyone have a fix? I've tried messing with the android settings on the phone app, have spent about an hour researching online, all to no avail. Any help would be appreciated.

Is the 'free trial' for the 'enhanced caller information' under 'settings', or 'voicemail to text'? Those both seem to be pay functions but you can turn them off.

Yeah, I saw that later. Still, I'd much prefer to use the native app.

I just spent an hour on the phone with T-Mobile support. He had me reset my network settings and reboot. Nothing changed. He's going to escalate it and call me back. He warned me that it may need a factory reset of the phone, which I'm not psyched about doing. The prospect of setting my phone up again from scratch seems like overkill for this problem. He says that T-Mobile is aware that their VVM app has code that prevents the native app from working properly, but cannot yet provide me with a fix. Hopefully, tomorrow's call will shed some light. If so I'll post here. Or if you find a fix, please post a link with instructions here. Thanks.

BTW, my device is a Sony XZ2 Compact, fully updated to the latest version of android.

Userlevel 6

VVM is included free with postpaid plans.

Name ID and voicemail to text costs extra.

I agree with all the angry posts in this thread.  I use this number for work (tricky enough given magenta coverage) -- without functioning voicemail I am going to find a new service provider.  I upgraded to Visual Voicemail and it never worked (server error every time I launched it).  Uninstalled the app and tried to activate within Android calling app, but it doesn't work there either.  Callers can leave messages, but there's no way to know when or who called, just a suggestion to "call my voicemail."  So long and thanks for the fish!

Userlevel 6

I don't know why everybody's having a problem with this. My OnePlus 6t bought from T-Mobile has no issue with voicemail in the stock dialer. This also goes for the same phone when I flash it to the global firmware version. it also works, I get notifications of voicemail and I can hear them and see them in the voicemail tab in the stock dialer app.

My Moto G6 did the same as well, until I got a message saying that I needed to update my Visual Voicemail to the T-Mobile app.  The update broke voicemail on my phone, even after I deleted the app (same problem as the person who started the thread). Perhaps a full factory reset will restore it, but at this point if I'm going to waste another hour or two trying to fix this I want a solution that will work.

The moral of the story is don't install the T-mobile Voicemail app.

So even after full factory reset, visual voicemail in the native app is not available.  So I nuked my text messages and apps for no benefit.  Maybe it depends on the version of Android you are running but this is a no-go.  If visual voicemail is not working for you on  Android, find another provider.  If it is working, just don't update anything.

UPDATE: After factory reset, the TMobile voicemail app did install and appears to work correctly (shows calls and messages from today).  Will see if it updates in real time.  It's a clunky 2007-style "web widget" solution, but at least it finally works.

Userlevel 7
Badge +13

My OnePlus 7 Pro that I flashed to the international-US firmware wirks fine through the dialer. 

That's great, I'm glad it still works.  It's not a firmware or Android issue.

When you install the TMobile Visual Voicemail app there is a delay while they "activate" your voicemail, which I assume means they switch your number from the servers/providers that are compatible with the native calling app to the new godforsaken servers/provider which may or may not work with your phone.

Unfortunately, uninstalling the app does not change the message routing back it just guarantees that your voicemail is magenta forever.

Have the same problem with VVM on my Android Xperia XZ Premium. The VVM disappeared somewhere in the mid-May. Multiple calls to Sony support, Google support, T-Mobile. Just pinpointing fingers at each other... Finally, one more call to T-Mobile and agent confirmed that T-Mobile took VVM from its prepaid customers (I'm one of them). Available only for the postpaid. It was done at the corporate level. Per agent: they've opened the case (internally) and trying to get the VVM back.  Another thing: that person mentioned that even 3rd party VVM wouldn't work since that. have Google VVM installed, but it's not working (maybe due to that T-Mobile's crap?). Will try to contact Google support for their VVM and see why it's not working

Userlevel 1
Badge +1

snn555 wrote:

I don't know why everybody's having a problem with this. My OnePlus 6t bought from T-Mobile has no issue with voicemail in the stock dialer. This also goes for the same phone when I flash it to the global firmware version. it also works, I get notifications of voicemail and I can hear them and see them in the voicemail tab in the stock dialer app.

I don't know why either and it appears T-Mobile has no idea either.  OnePlus 6t should work with the stock dialer since it's a branded T-Mobile device, mine works also.  I have a pixel 3 and 3a that work through the stock dialer and an Essential phone that used to work through the native dialer but now doesn't, had a Pixel 2XL that didn't work either.  It's seems to be pretty hit and miss with no reason.  The title of this thread is the best theory I've read.

Userlevel 7
Badge +13

Has anyone tried installing the T-Mobile Visual Voicemail app, setting it up, then trying to activate the one in the dialer, and then removing the T-Mobile one?  It's a long shot, but if one works, so should the other.  If they both don't work, then it might be something related to the settings on the device or in your account.  Any dialer with T-Mobile's Video Calling should also support Visual Voicemail without any issues. 

Userlevel 1
Badge +1

I tried it on my Pixel 2XL and it didn't work.  The VVM app is rather crappy and actually didn't work either.  I am also a little hesitant to try it on my Essential phone in fear that it will somehow break the stock dialer VVM on the phones that work.

Userlevel 1
Badge +1

magenta2363492 wrote:

Finally, one more call to T-Mobile and agent confirmed that T-Mobile took VVM from its prepaid customers (I'm one of them). Available only for the postpaid. It was done at the corporate level.

Are you talking about native VVM or the T-Mobile VVM app? I'm postpaid and as stated previously it's not working on some of my other devices that it used to work on (native VVM that is).

Yeap, they took away support for the native VVM. Even Google Voice won't work (I've tried), like that supervisor mentioned: no native, no 3rd parties apps support. They only "support" their crappy T-Mobile VVM

There's no one way to success. There're as many as there're people willing to build them

On Sunday, July 14, 2019, 7:43:46 AM CDT, magenta6790580 <no-reply@t-mobile.com> wrote:

#yiv5994933295 * #yiv5994933295 a #yiv5994933295 body {font-family:Helvetica, Arial, sans-serif;}#yiv5994933295 #yiv5994933295 h1, #yiv5994933295 h2, #yiv5994933295 h3, #yiv5994933295 h4, #yiv5994933295 h5, #yiv5994933295 h6, #yiv5994933295 p, #yiv5994933295 hr {}#yiv5994933295 .yiv5994933295button td {}

|

T-Mobile Support

|

It sucks TMo is disabling android native visual voicemail

reply from magenta6790580 in Android products - View the full discussion

Userlevel 1
Badge +1

Your comments suggest that it's being done on prepaid accounts.  It also seems like they have been systematically disabling it on devices they don't sell even on postpaid accounts.  Nice Un-Carrier move.

Userlevel 7
Badge +12

I have never had a problem with Voicemail on any of my Pixel devices.  To say it's a T-Mobile problem they disabled or removed it I don't buy it.  Why would T-Mobile allow certain devices but not other devices? Think about it for  a moment.

Userlevel 1
Badge +1

"Had" a problem right?  I've never "had" a problem either.  It is now a problem.  We don't know why T-Mobile allow certain devices but it is being disabled on devices not sold by T-mobile at least in my household. Think about this for a moment, they sell Pixel devices.  I never had any issues with devices that have VVM built into the dialer.  Three Motorola phones and an Essential phone no longer support the built in VVM.

T-Mobile is migrating Android users to the T-Mobile VVM app for reasons that only T-Mobile understands.  Native voicemail will work until you install the app, then it won't work.  You will get a text message from T-Mobile telling you to upgrade the Visual Voicemail app to continue using voicemail.  Ignore the text message and native voicemail will continue to work. 

It's also not clear who, when or why they are sending the "upgrade" email - it seems to be rolling conversion from native voicemail to the app that has been taking place for most of 2019.  I've already switched my phone to another carrier (google fi - which has other major problems - will switch again), but am leaving the iPhone accounts I have with T-Mobile.  The iOS devices have not been affected and likely won't be, either due to Apple or the overwhelming negative reaction that would create.

Negative: Native VVM doesn't work.

I even followed the trick mentioned here (to install that crapy T-Mobile VVM, remove, on/off NVVM), still nothing. I'm not really happy with T-Mobile app, but better something than nothing. Since Google Voice doesn't work either (again, T-Mobile screwd up 3rd parties' apps as well, per t-mobile rep)

There's no one way to success. There're as many as there're people willing to build them

On Monday, July 15, 2019, 1:52:26 PM CDT, magenta2449296 <no-reply@t-mobile.com> wrote:

#yiv4970624519 * #yiv4970624519 a #yiv4970624519 body {font-family:Helvetica, Arial, sans-serif;}#yiv4970624519 #yiv4970624519 h1, #yiv4970624519 h2, #yiv4970624519 h3, #yiv4970624519 h4, #yiv4970624519 h5, #yiv4970624519 h6, #yiv4970624519 p, #yiv4970624519 hr {}#yiv4970624519 .yiv4970624519button td {}

|

T-Mobile Support

|

|

It sucks TMo is disabling android native visual voicemail

reply from magenta2449296 in Android products - View the full discussion

T-Mobile is migrating Android users to the T-Mobile VVM app for reasons that only T-Mobile understands.  Native voicemail will work until you install the app, then it won't work.  You will get a text message from T-Mobile telling you to upgrade the Visual Voicemail app to continue using voicemail.  Ignore the text message and native voicemail will continue to work. 

 

It's also not clear who, when or why they are sending the "upgrade" email - it seems to be rolling conversion from native voicemail to the app that has been taking place for most of 2019.  I've already switched my phone to another carrier (google fi - which has other major problems - will switch again), but am leaving the iPhone accounts I have with T-Mobile.  The iOS devices have not been affected and likely won't be, either due to Apple or the overwhelming negative reaction that would create.

Reply to this message by replying to this email, or go to the message on T-Mobile Support

Start a new discussion in Android products by email or at T-Mobile Support

Following It sucks TMo is disabling android native visual voicemail in these streams: Inbox

This email was sent by T-Mobile Support because you are a registered user.

You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

|

Reply