TMo is and native visual voicemail


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I don't want to use TMo's app.  I'm sure it'll just have ads or do data collection or just otherwise be bad -- it only has 3.5 stars in the play store and looks to be filled with bugs.  You guys suck for dropping support of the built in android voicemail feature which worked just fine.

Ugh.  Stuff like this, my terrible reception at home, and the sprint merger make me think more and more about switching -- and I've been a t-mo customer for 15 years!


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Completely agree with you. Native visual voicemail stopped working this week, forced to install t-mobile 'visual voicemail' app, which is clunky, doesn't notify as well, forces me to have more stuff on my phone, and offers nothing that I want over the native android app. T-mo has kept this kind of thing to a minimum, which has kept me a customer for a long time - but if they become no better than the competition, I'll switch in a minute.

Userlevel 1

Hi there,

I have an unlocked Xaomi Mi A2 Lite and the native voicemail had been working just fine for the past few months since I got it (I was actually surprised because TMo used to charge for this feature).  I then this week got a text message from TMo saying I needed to install the app (I don't have it installed), and now the native voicemail panel says "Visual voicemail isn't working, call voicemail to finish setting it up." The button just dials voicemail, it doesn't sync it.

Userlevel 1

Agree 100%. The native android app is so much better and is integrated into the phone app with all my call history. All in one place makes so much more sense than installing another app. The clincher was when I noticed the notification that I have 29 days left of my "free trial." WTF? I immediately uninstalled t mobile's VVM app because it is so bad even as a free app - no way am I gonna pay for it - and now all my messages have disappeared from the native app and new messages no longer populate that list. I now either have to use t-mobile's awful VVM app (and I guess start paying for the privilege next month!) or call the message center, old-school style. Does anyone have a fix? I've tried messing with the android settings on the phone app, have spent about an hour researching online, all to no avail. Any help would be appreciated.

Userlevel 1

Yeah, I saw that later. Still, I'd much prefer to use the native app.

I just spent an hour on the phone with T-Mobile support. He had me reset my network settings and reboot. Nothing changed. He's going to escalate it and call me back. He warned me that it may need a factory reset of the phone, which I'm not psyched about doing. The prospect of setting my phone up again from scratch seems like overkill for this problem. He says that T-Mobile is aware that their VVM app has code that prevents the native app from working properly, but cannot yet provide me with a fix. Hopefully, tomorrow's call will shed some light. If so I'll post here. Or if you find a fix, please post a link with instructions here. Thanks.

BTW, my device is a Sony XZ2 Compact, fully updated to the latest version of android.

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I'm fed up with them blocking Native visual voicemail. I'm going to draft a petition to get this changed.

I’ve had this problem for over a year, right around when they upgraded the voicemail system. After tons of calls over the year, today I finally spoke with someone who fixed it. My issue was related to the wrong voicemail on my account. Apparently enhanced voicemail was on the account, but also visual voicemail. With the new voicemail system they are bundled together. Once they completely removed my voicemail and I re-setup it up everything worked exactly as it should. Transcription and visual voicemail in the native android app. Pixel 3, 3a, and now Pixel 4 unbranded - They are all working. Will be testing with Essential Phone later today as well.

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My Moto G6 did the same as well, until I got a message saying that I needed to update my Visual Voicemail to the T-Mobile app.  The update broke voicemail on my phone, even after I deleted the app (same problem as the person who started the thread). Perhaps a full factory reset will restore it, but at this point if I'm going to waste another hour or two trying to fix this I want a solution that will work.

The moral of the story is don't install the T-mobile Voicemail app.

Userlevel 1

So even after full factory reset, visual voicemail in the native app is not available.  So I nuked my text messages and apps for no benefit.  Maybe it depends on the version of Android you are running but this is a no-go.  If visual voicemail is not working for you on  Android, find another provider.  If it is working, just don't update anything.

Yeap, they took away support for the native VVM. Even Google Voice won't work (I've tried), like that supervisor mentioned: no native, no 3rd parties apps support. They only "support" their crappy T-Mobile VVM

There's no one way to success. There're as many as there're people willing to build them

On Sunday, July 14, 2019, 7:43:46 AM CDT, magenta6790580 <no-reply@t-mobile.com> wrote:

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T-Mobile Support

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It sucks TMo is disabling android native visual voicemail

reply from magenta6790580 in Android products - View the full discussion

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Trying to milk more money from it's customers.

Thanks for the response and shedding some sort of light on the issue.  This is about as non Un-carrier as it gets and is something I would expect from Verizon or AT&T.  A better experience through a separate app?  Sorry, but I prefer the native VVM on my phones, it's the perfect experience actually.

Simplicity and convenience, nope, we don't believe in that here at T-Mobile, we like to force people to use our software and charge extra for features that are built into android.

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magenta5733023 wrote:

I use the sim for both phones and if the service/number is still the same, why didn't my Nexus 6 receive the same text from T-MOBILE about installing their version of the VVM app from the app store just my Essential? I've already informed Google and TMobile about this problem since June and nobody is responding to the issue.

CS reps know crap about the backend.  That's like talking to a plumber about drywall.  They are trained to give you canned responses and often pass the buck if all possible.

I use the same sim for two different devices and VVM works on one but not the other. I still believe that TMobile broke something somehow, time will tell. There's another thread on here that showed how TMobile is not provisioning/allowing the request from some phones to work like they used to.

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syaoran wrote:

If it works on some devices but not others. It isn't the service. It's the device and or app.

Sorry, this one's on the service.

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jeffpas2 wrote:

I've spoken with customer service and was told that they will have to escalate the question to their engineers and would get back to me within the week. After about a week the final verdict was tmo doesn't support native vvm.

Well there you have it, the official unofficial verdict.  If true, this is a very non Un-Carrier like move.

I guess phones that somehow have working native VVM will be losing this unsupported feature.  Thank you T-Mobile.

jeffpas2 wrote:

I've spoken with customer service and was told that they will have to escalate the question to their engineers and would get back to me within the week. After about a week the final verdict was tmo doesn't support native vvm.

This sucks, T-Mo!

I've also lost wifi calling last year. Have to do a work around just to get it running. I came to tmo for their un-carrierness. Now they're just another carrier. I guess they got the new subscribers they wanted and now it's back to carrier business.

My post was more directed to the individual who seems to be supporting T-Mobile (Possible employee). My new Voice mail message says " Do not leave a message because T-Mobile sucks and I will not get your message". I hate apple products  and do not want an iPhone,  Not a single person I have spoken with from T-Mobile will admit they are aware of the problem, including employees at the local store.  Been with T-Mobile since 2007, but every time you changed plans over the years, they can only see you have been with them since the last change, another stupid corporate screw up.  This has gotten me so pissed, I should sue them for my blood pressure increase. Even their own app didn't work on my phone, Running Oreo 8.1.

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magenta2449296 wrote:

That's great, I'm glad it still works. It's not a firmware or Android issue.

When you install the TMobile Visual Voicemail app there is a delay while they "activate" your voicemail, which I assume means they switch your number from the servers/providers that are compatible with the native calling app to the new godforsaken servers/provider which may or may not work with your phone.

Unfortunately, uninstalling the app does not change the message routing back it just guarantees that your voicemail is magenta forever.

This has been debunked as I tried this in another thread or was it this one and it still worked fine for my Pixel 3 and Pixel 4 that I purchased from Google(unlocked).  I am using an iPhone right now, but when the Pixel 5 comes out I may switch to that one or possibly a different Android device.  I only like to buy unlocked devices.

I’ve had this problem for over a year, right around when they upgraded the voicemail system. After tons of calls over the year, today I finally spoke with someone who fixed it. My issue was related to the wrong voicemail on my account. Apparently enhanced voicemail was on the account, but also visual voicemail. With the new voicemail system they are bundled together. Once they completely removed my voicemail and I re-setup it up everything worked exactly as it should. Transcription and visual voicemail in the native android app. Pixel 3, 3a, and now Pixel 4 unbranded - They are all working. Will be testing with Essential Phone later today as well.

RICCANET - what exactly do you ask the tech to do, delete your voicemail settings? Set up Visual Voicemail but not Enhanced? Or other way around? Looking for more information to give to the Tmo techs. Thanks!

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I called T-Mobile customer service and asked for removing and adding my voicemail back. But same problem again.

I'm ready to switch to any other carrier. Done with this incompetent company. 

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Plan is Tmobile One all-in.

Unlocked (not bought from tmobile). Which honestly I think the unlocked part is the issue based on what I’ve gathered, if it’s bought from them it seems to be fine. 

It must be Tmobile’s way of punishing for not paying them more. The Uncarrier.

Userlevel 1

I agree with all the angry posts in this thread.  I use this number for work (tricky enough given magenta coverage) -- without functioning voicemail I am going to find a new service provider.  I upgraded to Visual Voicemail and it never worked (server error every time I launched it).  Uninstalled the app and tried to activate within Android calling app, but it doesn't work there either.  Callers can leave messages, but there's no way to know when or who called, just a suggestion to "call my voicemail."  So long and thanks for the fish!

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My OnePlus 7 Pro that I flashed to the international-US firmware wirks fine through the dialer. 

Have the same problem with VVM on my Android Xperia XZ Premium. The VVM disappeared somewhere in the mid-May. Multiple calls to Sony support, Google support, T-Mobile. Just pinpointing fingers at each other... Finally, one more call to T-Mobile and agent confirmed that T-Mobile took VVM from its prepaid customers (I'm one of them). Available only for the postpaid. It was done at the corporate level. Per agent: they've opened the case (internally) and trying to get the VVM back.  Another thing: that person mentioned that even 3rd party VVM wouldn't work since that. have Google VVM installed, but it's not working (maybe due to that T-Mobile's crap?). Will try to contact Google support for their VVM and see why it's not working

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magenta2363492 wrote:

Finally, one more call to T-Mobile and agent confirmed that T-Mobile took VVM from its prepaid customers (I'm one of them). Available only for the postpaid. It was done at the corporate level.

Are you talking about native VVM or the T-Mobile VVM app? I'm postpaid and as stated previously it's not working on some of my other devices that it used to work on (native VVM that is).

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