TMo is and native visual voicemail


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I don't want to use TMo's app.  I'm sure it'll just have ads or do data collection or just otherwise be bad -- it only has 3.5 stars in the play store and looks to be filled with bugs.  You guys suck for dropping support of the built in android voicemail feature which worked just fine.

Ugh.  Stuff like this, my terrible reception at home, and the sprint merger make me think more and more about switching -- and I've been a t-mo customer for 15 years!


156 replies

Completely agree with you. Native visual voicemail stopped working this week, forced to install t-mobile 'visual voicemail' app, which is clunky, doesn't notify as well, forces me to have more stuff on my phone, and offers nothing that I want over the native android app. T-mo has kept this kind of thing to a minimum, which has kept me a customer for a long time - but if they become no better than the competition, I'll switch in a minute.

Userlevel 1

Hi there,

I have an unlocked Xaomi Mi A2 Lite and the native voicemail had been working just fine for the past few months since I got it (I was actually surprised because TMo used to charge for this feature).  I then this week got a text message from TMo saying I needed to install the app (I don't have it installed), and now the native voicemail panel says "Visual voicemail isn't working, call voicemail to finish setting it up." The button just dials voicemail, it doesn't sync it.

Agree 100%. The native android app is so much better and is integrated into the phone app with all my call history. All in one place makes so much more sense than installing another app. The clincher was when I noticed the notification that I have 29 days left of my "free trial." WTF? I immediately uninstalled t mobile's VVM app because it is so bad even as a free app - no way am I gonna pay for it - and now all my messages have disappeared from the native app and new messages no longer populate that list. I now either have to use t-mobile's awful VVM app (and I guess start paying for the privilege next month!) or call the message center, old-school style. Does anyone have a fix? I've tried messing with the android settings on the phone app, have spent about an hour researching online, all to no avail. Any help would be appreciated.

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I'm fed up with them blocking Native visual voicemail. I'm going to draft a petition to get this changed.

I’ve had this problem for over a year, right around when they upgraded the voicemail system. After tons of calls over the year, today I finally spoke with someone who fixed it. My issue was related to the wrong voicemail on my account. Apparently enhanced voicemail was on the account, but also visual voicemail. With the new voicemail system they are bundled together. Once they completely removed my voicemail and I re-setup it up everything worked exactly as it should. Transcription and visual voicemail in the native android app. Pixel 3, 3a, and now Pixel 4 unbranded - They are all working. Will be testing with Essential Phone later today as well.

My Moto G6 did the same as well, until I got a message saying that I needed to update my Visual Voicemail to the T-Mobile app.  The update broke voicemail on my phone, even after I deleted the app (same problem as the person who started the thread). Perhaps a full factory reset will restore it, but at this point if I'm going to waste another hour or two trying to fix this I want a solution that will work.

The moral of the story is don't install the T-mobile Voicemail app.

So even after full factory reset, visual voicemail in the native app is not available.  So I nuked my text messages and apps for no benefit.  Maybe it depends on the version of Android you are running but this is a no-go.  If visual voicemail is not working for you on  Android, find another provider.  If it is working, just don't update anything.

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My OnePlus 7 Pro that I flashed to the international-US firmware wirks fine through the dialer. 

Have the same problem with VVM on my Android Xperia XZ Premium. The VVM disappeared somewhere in the mid-May. Multiple calls to Sony support, Google support, T-Mobile. Just pinpointing fingers at each other... Finally, one more call to T-Mobile and agent confirmed that T-Mobile took VVM from its prepaid customers (I'm one of them). Available only for the postpaid. It was done at the corporate level. Per agent: they've opened the case (internally) and trying to get the VVM back.  Another thing: that person mentioned that even 3rd party VVM wouldn't work since that. have Google VVM installed, but it's not working (maybe due to that T-Mobile's crap?). Will try to contact Google support for their VVM and see why it's not working

Yeap, they took away support for the native VVM. Even Google Voice won't work (I've tried), like that supervisor mentioned: no native, no 3rd parties apps support. They only "support" their crappy T-Mobile VVM

There's no one way to success. There're as many as there're people willing to build them

On Sunday, July 14, 2019, 7:43:46 AM CDT, magenta6790580 <no-reply@t-mobile.com> wrote:

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It sucks TMo is disabling android native visual voicemail

reply from magenta6790580 in Android products - View the full discussion

I did a factory reset,  and native VVM did not return.  Once you install the T-Mobile app it takes a few minutes to "activate" the app.  I assume that activation changes where your voicemail recordings are routed and once they have switched over to the app servers there's no way back to native android vvm service (since this migration is the point of the switch).

.

I can confirm that changing carriers does bring native VVM back, so it's not the handsets.

Moto G6.

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Trying to milk more money from it's customers.

Thanks for the response and shedding some sort of light on the issue.  This is about as non Un-carrier as it gets and is something I would expect from Verizon or AT&T.  A better experience through a separate app?  Sorry, but I prefer the native VVM on my phones, it's the perfect experience actually.

Simplicity and convenience, nope, we don't believe in that here at T-Mobile, we like to force people to use our software and charge extra for features that are built into android.

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magenta2449296 wrote:

I did a factory reset, and native VVM did not return. Once you install the T-Mobile app it takes a few minutes to "activate" the app. I assume that activation changes where your voicemail recordings are routed and once they have switched over to the app servers there's no way back to native android vvm service (since this migration is the point of the switch).

.

I can confirm that changing carriers does bring native VVM back, so it's not the handsets.

I can also confirm that changing carriers brings back native VVM.

I just find it very strange that my Motorola Nexus 6 is still able to use the native phone dialer app Visual Voicemail without ANY problems while on T-MOBILE.

Native will work fine unless/until you install the T-Mobile VVM app.  My daughter's Moto G7 works fine and I've warned her not to install the app.  Someday they may force the switch, but only if they want to lose 10-15% of their Android customers.

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magenta2449296 wrote:

Native will work fine unless/until you install the T-Mobile VVM app. My daughter's Moto G7 works fine and I've warned her not to install the app. Someday they may force the switch, but only if they want to lose 10-15% of their Android customers.

I'll put money they'll lose less than that. more like 2-3%

Not true. I have two G6s that have never installed the t-mo app and lost native VVM.

With this kind of business practice they will lose more that 2-3% of customers.

magenta5733023 wrote:

I just find it very strange that my Motorola Nexus 6 is still able to use the native phone dialer app Visual Voicemail without ANY problems while on T-MOBILE.

Someone ventured earlier that installing the TMo VVM apps precipitates the irreversible migration of the voicemail mailbox to a server that thereafter requires the TMo VVM app and the android native vvm app stops working for good [for that line].

One way to test this theory is if you are in possession of two phones one with native android vvm still working and another that has stopped to swap the SIMs (or to be safe, put the non-working SIM temporarily into the working phone) and see if the native vvm would work for that SIM.

I have put this same TMobile activated sim card in both the Motorola Nexus 6 and the Essential Ph-1. The native phone dialer visual voicemail for my Nexus 6 is working just not with my Essential Ph-1 with the same TMobile sim.

Is your Nexus 6 on the Android 9 pie or using native Android vvm like your essential ph-1?

I think only/mostly the Android native vvm is hosed. Not sure about OEM customized dialers.

My Motorola Nexus 6 is still on 7.1.1.

J. Davis on Android

On Mon, Aug 12, 2019 at 7:49 PM, user401<no-reply@t-mobile.com> wrote:

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T-Mobile Support

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It sucks TMo is disabling android native visual voicemail

reply from user401 in Android products - View the full discussion

Is your Nexus 6 on the Android 9 pie or using native Android vvm like your essential ph-1?

I think only/mostly the Android native vvm is hosed. Not sure about OEM customized dialers.

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magenta5733023 wrote:

With this kind of business practice they will lose more that 2-3% of customers.

It's happened before and it was a blip in the grand scheme of things.  I mean seriously people saying this and that but T-Mobile has gained more customers regardless of lack of updates for example.  "Lack of updates" hits a higher number of users than VVM does yet again they are gaining.  So exactly how are they going to lose 10%+ customers?

10% of ALL android users worldwide may use Native VVM let alone VVM altogether...

There's a difference when a company charges their consumers for a service with was originally free. Plus I'm not concerned about the percentage, a lost is still a lost.

J. Davis on Android

On Mon, Aug 12, 2019 at 8:42 PM, tidbits<no-reply@t-mobile.com> wrote:

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It sucks TMo is disabling android native visual voicemail

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