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I've been having this problem for the last several days on my OnePlus 9 as well. Tried disabling diagnostics and it's still popping up. Hopefully T-Mobile can get this fixed soon. It's inconvenient when it's happening really frequently.
Happening on my note 20 ultra. My phone is useless tried contacting service and they told me nothing is wrong. Well when I am giving presentations at work and the app force closes and pauses videos something is wrong. I guess it is time to move my business and my phone to another network that works. Cause TMobile has no answer. What a joke. Yes I have reset cache and data on 12 different phones. Still have the same problem.
https://www.t-mobile.com/support/plans-features/diagnostic-metrics#thirdheading
Got sick of it popping up while I was trying to type so I turned it off. So far, so good.
Thanks! Hopefully this works.
Same issue here Samsung Galaxy S10 I will try but Scott has recommended going to the link he posted
The issues is not with T Mobile app but with the diagnostic part just clear the cache in the diagnostic app looks like a small android head under setting and apps. I have done this and thus far has not popped up since
The memory usage is incredibly high for a "background app" post-update. Something happened with the programming here. Clearing the storage for the app didn't work, and rolling back updates didn't either.
Does T-mobile not monitor these chats?
WHY is no one from our service provider chiming in to help us?
BTW- If you have an S10 like I did, DO NOT "upgrade" to this garbage S21
The wonder of tomorrow 5G has done NO THING for me, and the phone asthetics looks like my eldeely mother's Samsung A something that I paid about $100 for, $900 cheaper than this thing. I miss my elegant S-10. That phone did everything I wanted and looked like a gem, but didn't have the SUPERFAST 5G! (What a gimmick)
Let my dark tale be a warning. I may get deleted. Please feel empathy for me (And this garbage phone)
P.S. My beautiful fast S10, it Never had this stupid pop up we can't stop that t-mobile isn't helping us with in here.
I'm unhappy, and I have an ugly SHIT phone. (Maybe the curse word will gain for us a MODERATOR FROM T-MOBILE).
please remember me guys... I took one for the team! "Go on without meeeee!!!"
and my Shit21. (See what I did there)
Same happening on my A52.
Userlevel 2
https://www.t-mobile.com/support/plans-features/diagnostic-metrics#thirdheading
Got sick of it popping up while I was trying to type so I turned it off. So far, so good.
Tried these steps and it seems to be working so far.
Galaxy S20+, just got a new update for the T-Mobile app, and a system update. Neither have fixed the issue. I’ve already turned off the diagnostics, tried the uninstall updates and cleared cache. Even cleared the cache partition.
Has anyone found a solution? This isn’t affecting my wife’s Galaxy S20+.
Clearing the app permissions worked for me as someone stated above. Using an s21 Ultra also had the issue after an update.
Same here. Galaxy s21 Ultra. Just adding here in case anyone from T-Mobile is watching.
I'm having the same problem on my S21 5G as well. Happens very frequently. Just occurred right as I was responding to your comment.
Happening to my Galaxy S20 Ultra.
I’m also seeing this every few minutes on my S21. I’ve tried to disable diagnostics and it has not helped.
I had an update today... still having the pop up. Ugh
Isn't happening on the z fold3 too
Same here on an LG V60. Went through three chat sessions trouble shooting and one with tech support. They ‘sent’ something to my phone last night but the issue popped up again. They’ve ask me to do a hard reset to see if that clears. Has anyone else tried this yet to see if it clears out. Even with LG backup or Google backup it’s a pain having to make sure everything (passwords on secured sites like banking apps) went back in.
Samsung Galaxy A52 5G; same issue.
I feel like turning its notification off is a temporary fix. Hopefully it will be resolved soon and not become a security issue.
Didn't this happen after the big leak?
.
It's pretty bad if NO ONE from t mobile is answering back to any of this. And no one from there has bothered to help fix this issue. After someone has hacked T mobile this has been going on. T mobile owes us a fix and if anyone's information is out on the web they need to protect us as the jacket said T mobile 2as easy to hack into. Who knows what they planted.
What say you T mobile anything .... Or are you going to hide
Restore in process after hard reset. I'll post when it's complete if the reset stopped the pop ups.
Same issues on my fold 3
On line with CS. Hard reset did not clear the popup problem yet... I'll update later
The issues is not with T Mobile app but with the diagnostic part just clear the cache in the diagnostic app looks like a small android head under setting and apps. I have done this and thus far has not popped up since
What’s the name of the app? Not finding the icon you described. Thank you.
Same here. :-/
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